Tudor GMT date wheel issue 2nd time

[andrewjb88]

Morning all,

Dropped my 2018 Tudor GMT off at the AD yesterday for the 2nd time for it to be sent off to Rolex service centre kent with the date wheel issue.

Received 30th September 2018, in August 2019 it started getting stuck between dates, I had the email address for the service centre manager in St James Square RSC so emailed him about it and he said sent it to us (Goldsmiths sent it to Kent not SJS). So off it went on 26th August 2019.

2018-2019 it was really my weekend/travelling watch, but for whatever reason I was wearing it the day lockdown struck in UK in 2020 and it became my daily pretty much for the whole of lockdown. Its run brilliantly.

Up until around 30th September 2021, I was on nights and the date window jumped 2 days, reset it and the following day it jumped 2 days again.

So emailed the service centre manager again, explained the situation and he said either "send it off to us again or get your AD to put a request in for a completely new GMT" now I've made some memories with this watch, few marks on it so decided to keep the watch and just get the new mechanism again.

Anybody else had to send their's off twice? three times?

I thought the warranty period was only 2 years on these, seems it might be 3 years? should I be asking Tudor UK to extend this for me now? or will they anyway?

[JC316]

So sorry to hear! I just picked mine up over the weekend. I hope I don't run into the same issue.

Tudors warranty is currently 5 years. I believe if you purchased before they made this change, you automatically get 1.5 years added to your original warranty for a total of 3.5 years.

Before I purchased my GMT I mentioned the GMT date issue and the SA said that they only had 1 watch that required service 2 years ago.

Crossing my fingers. I hope this is the last time you have to send yours in.

[Old Expat Beast]

Seems really strange that so many owners are having an issue with such a basic complication on this watch, some more than once. Pretty embarrassing for Tudor to have this drag on for years.

[Bizcut1]

The usual defenders will be along shortly to rationalize, excuse and equivocate...

So glad I flipped mine when I had the chance...a beautiful watch that is not worth
owning in its current iteration and circumstance.

Just my .02 - Ben.

[nGage7962]

Originally Posted by Bizcut1

The usual defenders will be along shortly to rationalize, excuse and equivocate...

So glad I flipped mine when I had the chance...a beautiful watch that is not worth
owning in its current iteration and circumstance.

Just my .02 - Ben.

Your loss mate

[1William]

Sorry to hear. I have owned the watch three times. The first time I had no issues and flipped it when I got the WG Rolex Pepsi GMT as I thought it was redundant. I missed it and found that the retro looks worked well and it was not as close to the Rolex as I had thought. Bought it a second time and immediately had the date issue. Took it back to my AD and they gave me a new watch. The third time must be a charm as I have had the watch approaching two years with no issue. I would get it sorted out and wear it. I do like the looks and the wear. Another issue with the same watch might mean it would have to go, or not, depending on your tolerance level.

[derekhayden]

I got mine in June of 2018 and had to send it off a month later for the date issue. Due to my purchase date it is my understanding it is out of warranty. That being said at least one person on here has sent theirs off out of warranty and it was still repaired for free.

If this happens to me again I would just get my movement replaced. I don't see the point of a whole new watch unless you don't like the condition of your current piece. Mine has been pretty much my daily since I bought it and I have made many memories (or damage to some members ) with it. I would be more disappointed with a brand new watch.

[Dan Pierce]

My 2018 BB GMT, purchased in early 2019, still running flawlessly. No rationalizing, just fact.

Sorry you're having to deal with this and hope they get it sorted quickly and for good.
dP

[Bizcut1]

Originally Posted by nGage7962

Your loss mate

Agreed. A beautiful watch. Just hated dreading the issue, especially when it's known and not unexpected. As we say here, "a non-starter."

[winst]

Originally Posted by andrewjb88

Morning all,



I thought the warranty period was only 2 years on these, seems it might be 3 years? should I be asking Tudor UK to extend this for me now? or will they anyway?

Sorry to hear about the issue. I had a spare 90 seconds so did some extensive research by looking at Tudor’s Website in the ‘Warranty’ section - I know, who’d have guessed they would have hidden the information there! JC316 is correct - If your watch was bought after July 1st 2018 you have 3.5 years warranty from date of purchase:

[samson66]

Sucks to hear. You are not the only one. Mine has been good since the movement swap but I do wonder if it will rear it's ugly head once again at some point. Good luck.

[nGage7962]

Originally Posted by Bizcut1

Agreed. A beautiful watch. Just hated dreading the issue, especially when it's known and not unexpected. As we say here, "a non-starter."

As we say here, "No Guts, No Glory!"

[Bizcut1]

The thing that bugged me the most was the fact that Tudor and Rolex never acknowledged the problem or explained the "fix" if there was one. I think they just have decided to live with it, fix the ones that do break, and just generally act like nothing ever happened. Yes, they extended the warranty period but they didn't say why. In fact, they didn't and haven't said anything at all. That's a problem in my opinion as an end user of these products. Not really confidence building. And not exactly transparent or anything approaching any level of attention and service commensurate with the brand and its history...

I'm sure they miss my business.

Ben

[andrewjb88]

Well fingers crossed the new movement this time is good.

[nGage7962]

Originally Posted by Bizcut1

I'm sure they miss my business.

Ben

Do you really think that?

[JP(Canada)]

The reality is movement/ parts / procedure updates are not uncommon and can even be expected. This is not exclusive to Tudor, and I suspect this second fix is somehwat different than the first, given the time that has passed.

I don't buy the narrative that Tudor just accepts that these watches will fail in this way sometimes, just as I don’t believe that Rolex is okay with poor timekeeping on their latest calibre movements.

[Bizcut1]

Originally Posted by nGage7962

Do you really think that?

Do you understand sarcasm or is this implement necessary?

[nGage7962]

Originally Posted by Bizcut1

Do you understand sarcasm or is this implement necessary?

On this site, not always an easy read. Please accept my apologies.
Implement received and deservedly applied!

[Lu..]

I'm planning to acquire this ref next year after a major milestone......looks like the OP bought his back in 2018....I haven't seen any threads (in here & other forums) of this issue with ones that were purchased recently, so my guess is the new ones don't have the issue.....

Wish I can get a Master-II, but you all know the deal with that (I refuse to buy grey)....but like the BBGMT with its modern vintage vibe......an excellent alternative....plus less worries on wearing it in some sketchy areas when traveling....

[Bizcut1]

Originally Posted by nGage7962

On this site, not always an easy read. Please accept my apologies.
Implement received and deservedly applied!

Good man!

[Jpccarguy]

Originally Posted by Bizcut1

The thing that bugged me the most was the fact that Tudor and Rolex never acknowledged the problem or explained the "fix" if there was one. I think they just have decided to live with it, fix the ones that do break, and just generally act like nothing ever happened. Yes, they extended the warranty period but they didn't say why. In fact, they didn't and haven't said anything at all. That's a problem in my opinion as an end user of these products. Not really confidence building. And not exactly transparent or anything approaching any level of attention and service commensurate with the brand and its history...

I'm sure they miss my business.

Ben

Both Porsche 911’s and Corvette Z06’s have had engine design flaws in certain years, leading to blown engines and lots of discussion and speculation. Neither manufacturer ever owned up to the problem publicly.

[dpt.calvin]

Originally Posted by Jpccarguy

Both Porsche 911’s and Corvette Z06’s have had engine design flaws in certain years, leading to blown engines and lots of discussion and speculation. Neither manufacturer ever owned up to the problem publicly.

My C7 Z06 loved to overheat.

[Jpccarguy]

Originally Posted by dpt.calvin

My C7 Z06 loved to overheat.

Yep, and the LS7 in the C6 had valve guide issues.

[swiss_seth]

Originally Posted by Bizcut1

The usual defenders will be along shortly to rationalize, excuse and equivocate...

So glad I flipped mine when I had the chance...a beautiful watch that is not worth
owning in its current iteration and circumstance.

Just my .02 - Ben.

Agreed... hopefully addressed with recent releases


I plan to pick one of these up new from my AD Fingers crossed...

[strafer_kid]

Originally Posted by Bizcut1

Agreed. A beautiful watch. Just hated dreading the issue, especially when it's known and not unexpected. As we say here, "a non-starter."

This happened me with a car (well known high end marque) a short while back - very nice car but I was just waiting on the dreaded and soon to arrive fault that was well known to the manufacturer and many similar owners. I could never get my head around why the manufacturer did not simply recall the model to get it sorted for many owners current and future - a bit like the watch referred to - regrettably I felt I had to just move it on.

[worldofoyster]

i would ask for a new watch

[andrewjb88]

Just a bump the dealer called me today to say Tudor (Rolex SC) have called to say do I want a new mechanism (with the fix) or a new watch, as a nice as a new watch sounds.

I have made marks on the watch and memories so have decided to go for the new mechanism, I did say to them ill have a new Panda Chronograph instead but the offer was only a GMT.

When they called was kinda hoping they were gonna say it was done already. I suspect ill be lucky if I see it before Jan.

[absoluteczech]

Wow I would have taken a new watch which should have the new improved movement with the fix in it. Plus a new 5 year warranty to boot probably.

[andrewjb88]

New Mechanism will get a warranty anyway and will include the "fix".

The mechanism they fitted in 2019 was prior to the fix.

[NickD1975]

Originally Posted by Jpccarguy

Both Porsche 911’s and Corvette Z06’s have had engine design flaws in certain years, leading to blown engines and lots of discussion and speculation. Neither manufacturer ever owned up to the problem publicly.

The IMS and bore scoring issues on 911s & Boxsters? Significant, yes, but only ever affected a small (although significant) percentage of the cars, around 5%. The Tudor GMT date issue appears to affect a much larger percentage - anecdotally close to half at some points.

I asked about this on TRF a few months ago, because I was interested in a Tudor GMT but not if they still had the date wheel issue. General consensus was that it's still an issue, albeit not as bad as it was.