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Kokanee · 17 November 2021, 03:45 AM

I am pretty impressed with the customer service from when I just had my Sub to the Dallas RSC for it's first service after 10 years of daily wear. Some of you saw my earlier post about the return shipping worry with FedEx overnight. The overnight shipping cost was $60 on top of the service charge. After my overnight shipping arrived on day three, I asked the RSC customer service rep if we could go after FedEx for the overnight portion of the shipping cost. She said she would certainly put that request into management. This was all over email correspondence. Well, yesterday, I was looking into my online bank account transactions and see a $60 credit posted from Rolex.

Thank You Rolex Customer Service, I appreciate You!

Cheers,

-Garry

17 November 2021, 03:45 AM	#1
Kokanee "TRF" Member Join Date: Nov 2021 Location: Pacific Northwest Posts: 13	I'm impressed with RSC customer service! I am pretty impressed with the customer service from when I just had my Sub to the Dallas RSC for it's first service after 10 years of daily wear. Some of you saw my earlier post about the return shipping worry with FedEx overnight. The overnight shipping cost was $60 on top of the service charge. After my overnight shipping arrived on day three, I asked the RSC customer service rep if we could go after FedEx for the overnight portion of the shipping cost. She said she would certainly put that request into management. This was all over email correspondence. Well, yesterday, I was looking into my online bank account transactions and see a $60 credit posted from Rolex. Thank You Rolex Customer Service, I appreciate You! Cheers, -Garry

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