Why Rolex haven't increased its warranty service?

[majidessa]

Hello,

Prior to 2016 both brand new Rolex watches and serviced ones had a warranty of 2 years however post 2016 the warranty was increased to 5 years so why Rolex haven't increased longevity of its service warranty especially for its 6 digits models?

Servicing a watch is not cheap and it is getting more expensive, and as many have said the quality and due diligence performed by RSC is usually of high standards, even Rolex have extended the recommended servicing intervals up to 10 years.

I'm not saying it should be 5 years but 4 to 3 years will be much appreciated by the owners especially with the current scarcity of new models were many are looking to buy preowned.

[Seddyspaghetti]

Ask them and let us know what they say.

[Tricolore66]

They are sold out of virtually everything they make for years. Is there something that makes you think they need to add more value to sell watches?

Selling pre-owned Rolex’s is something the brand cares nothing about.

If anything, a more restrictive warranty program would probably go a long way to cutting flipping. 5 year warranty to first owner, if you sell the watch it needs to to RSC for validation of warranty to subsequent owner or it’s void.

[dannyp]

Originally Posted by majidessa

Hello,

Prior to 2016 both brand new Rolex watches and serviced ones had a warranty of 2 years however post 2016 the warranty was increased to 5 years so why Rolex haven't increased longevity of its service warranty especially for its 6 digits models?

Servicing a watch is not cheap and it is getting more expensive, and as many have said the quality and due diligence performed by RSC is usually of high standards, even Rolex have extended the recommended servicing intervals up to 10 years.

I'm not saying it should be 5 years but 4 to 3 years will be much appreciated by the owners especially with the current scarcity of new models were many are looking to buy preowned.

I think the assumption is that if something was missed or done wrong during service, it'll present itself within the first two years after. Much longer than that, and you'll have trouble differentiating between a watch having received deficient service and one simply needing its next service.

[OrangeSport]

Because, I imagine, they don't need to and because things which are fi e at service ti.e may not have another 4 years life in them..

[Tim Plains]

My guess is more automation at the factory, so more consistency and less room for error, verses people manual labour across the world they do not have complete control over. Also, correct me if I'm wrong, servicing just means clean everything and replace what looks worn out with most parts being reused again.

[kieselguhr]

Because the rated water resistance cannot be guaranteed past 2 years. The industry standard for service warranties is 2 years. Even Oris, the current industry leader, provides a 2 year warranty that can be extended depending on model and movement.

[majidessa]

Originally Posted by Tim Plains

My guess is more automation at the factory, so more consistency and less room for error, verses people manual labour across the world they do not have complete control over. Also, correct me if I'm wrong, servicing just means clean everything and replace what looks worn out with most parts being reused again.

Good points but if they replace the worn parts a year or two won't make much difference especially when their recommended service intervals have gone up to 10 years also if there are any issues / errors they mostly show up within the first few months

[majidessa]

Originally Posted by kieselguhr

Because the rated water resistance cannot be guaranteed past 2 years. The industry standard for service warranties is 2 years. Even Oris, the current industry leader, provides a 2 year warranty that can be extended depending on model and movement.

Then why would they give a new watch a 5 years warranty? I aware that water resistance should be checked every 2 years but that is an old rule that was more true to older references however new models can resist water much better now even with the crown open (for water splash).

[kieselguhr]

Originally Posted by majidessa

Then why would they give a new watch a 5 years warranty? I aware that water resistance should be checked every 2 years but that is an old rule that was more true to older references however new models can resist water much better now even with the crown open (for water splash).

They were late to that party too. Even Tudor offered the 5 year new watch guarantee for a whole year before they did.

If you didn’t notice, they’re just meeting industry standards.

[GrantD]

I’ve a few from WOS and they have an additional 5 years so 10 years all in.

[JR16]

Originally Posted by majidessa

Good points but if they replace the worn parts a year or two won't make much difference especially when their recommended service intervals have gone up to 10 years also if there are any issues / errors they mostly show up within the first few months

They replace parts that need to be replaced and leave those they don’t - so the overwhelming majority of parts are still original and “old” relative to the replaced parts. Silly to offer the same duration warranty after service as the warranty on a new watch since most of the watch being returned to the owner is not even close to new.


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[samuel019]

Thankfully I’ve never had to use any Rolex warranty and I’ve owned my fair share. So I never really think of the Rolex warranty like I would with for my car etc

[watchmaker]

Five year Sales Warranties are a sales/marketing tool to boost the buyers perception of the brand.

This is why for example, Richemont brands are now offering an 8 year sales warranty. Does that mean a Panerai will last 8 years without needing any intervention? Of course not, but they have calculated that the can afford to lose the cost of rectifying such issues FOC due to the increased sales - even when the 'fault' is technically not a warranty issue, but normal wear/tear.

Service warranties on the other hand, if there is a genuine fault or defect caused by the service centre, two years is plenty of time for this to come to light and be rectified.

[Chester01]

It does not matter. My sub went 17 years without service and it did not need one when I got it, I was guilted into it by my AD. My family has had 10+ Rolex watches and the average service time exceeded 20 years.

[Tools]

Originally Posted by majidessa

Then why would they give a new watch a 5 years warranty? I aware that water resistance should be checked every 2 years but that is an old rule that was more true to older references however new models can resist water much better now even with the crown open (for water splash).

A service warranty is not a warranty for everything, it is only a warranty for the service work done.

[Gary Busey]

What’s a Rolex? They still make watches?


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