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ca03142 · 30 June 2022, 06:13 AM

Hi all,

I’ve sent a watch for repair to an extremely reputable watchmaker (renowned and reliable in this forum).

I’ve had to follow up multiple times requesting for an estimate update. I know that the watchmaker is quite busy. However, after multiple emails and calls I am not even able to get ahold and obtain an update.

The watch was sent over about a month ago and was told the estimate would be provided two weeks ago.

Any thoughts/recommendations?

JParm · 30 June 2022, 06:39 AM

Not going to lie - there's nothing that will get you a faster response than actually naming the watchmaker in question.

That seems to get people's attention real quick...this is just poor customer service; one of the things I hate the most is a lack of communication because it is so easy to communicate.

superdog · 30 June 2022, 07:26 AM

Quote:

Originally Posted by [email protected]

Not going to lie - there's nothing that will get you a faster response than actually naming the watchmaker in question.

That seems to get people's attention real quick...this is just poor customer service; one of the things I hate the most is a lack of communication because it is so easy to communicate.

Exactly this. Cannot add another thing. Perfectly said.

1st amg · 30 June 2022, 07:56 AM

Exactly what Jesse said...this world of business is about customer service and when not satisfied or in this case, any acknowledgment made for your possession, they need to be called out. They will just have to put on their big boy pants and deal with the not so good reviews and diminished reputation.

ca03142 · 30 June 2022, 07:56 AM

Thanks for all the replies and recommendations.

Really struggling with getting Rik Dietel to respond, which I cannot understand what the situation is.

GSDLover · 30 June 2022, 08:42 AM

He's a good guy but very very busy with his work and some other "interests".
I had a similar situation and I found that texts are easier for him to respond to.
Keep trying. He will come through.

Danny83 · 30 June 2022, 11:01 AM

Maybe you can try reaching him through Instagram too. Hopefully you get this resolved
https://www.instagram.com/rik152455/?hl=en

GradyPhilpott · 30 June 2022, 12:10 PM

This problem crops up from time to time here, but the watchmaker's reputation remains intact.

I hope this works itself out soon.

chieftd · 30 June 2022, 04:17 PM

Quote:

Originally Posted by ca03142

Thanks for all the replies and recommendations.

Really struggling with getting Rik Dietel to respond, which I cannot understand what the situation is.

I believe he is out of town until the end of this month. I spoke with him about two weeks ago.

He is a Nice man, hope it all works out for you.

Regards, Tim

ca03142 · 1 July 2022, 04:26 AM

I was able to get in touch via text - thanks for the suggestions all.

By no way I intended to put his well deserved reputation or character in question.

walds11 · 1 July 2022, 04:49 AM

Quote:

Originally Posted by ca03142

I was able to get in touch via text - thanks for the suggestions all.

By no way I intended to put his well deserved reputation or character in question.

Glad to hear!

You did the right thing. I would of done the same thing.

Rik serviced my long gone Sub Date 16610 without a hitch back in 2010.

enjoythemusic · 1 July 2022, 06:37 AM

Glad to hear you're back on track

Rebel · 1 July 2022, 09:01 AM

swils8610 · 1 July 2022, 12:18 PM

Rik is a good guy. He’s done work for me. Excellent always. He can be slow to respond.

Sent from my iPhone using Tapatalk Pro

ca03142 · 2 July 2022, 08:41 AM

7/1/22 Update:

I was able to contact Rik on 6/30 with an estimate, and 24 hours later I have the watch back.

Rik did a phenomenal job and really enjoyed chatting with him - absolute class act.

007Sub · 15 July 2022, 02:01 PM

Rik is near and dear to my heart. He can sometimes take a little bit of time but thats only because he's busy. One of the best watchmakers out there and a real stand up guy.

RFC · 5 September 2022, 10:37 PM

Lots of great watchmakers out there. I’ve relied on Phillip Ridley and he’s been responsive to my questions even after he’s done servicing my watch.

GTS Dean · 12 September 2022, 12:44 AM

Rik has expertly repaired two of mine, plus one each for my wife and son. Even watchmakers have lives outside their workbench.

emersm · 12 September 2022, 09:23 AM

Rik has worked on a few watches for me over the years and I have been pleased with his workmanship.

I sent him a vintage watch last year and did not have a positive experience this time around, unfortunately.

No calls, no updates. Very poor communication and customer service.

Finally after almost 11 months, I asked him to send the watch back to me.

Ferdelious · 14 September 2022, 04:07 AM

Rik has serviced a few of my watches and I've been very happy every time. I will say that communication is not his strong suit but maybe because I'm local there hasn't been an issues.

30 June 2022, 06:13 AM	#1
ca03142 "TRF" Member Join Date: Mar 2019 Location: Nashville Posts: 45	Unresponsive Watchmaker Hi all, I’ve sent a watch for repair to an extremely reputable watchmaker (renowned and reliable in this forum). I’ve had to follow up multiple times requesting for an estimate update. I know that the watchmaker is quite busy. However, after multiple emails and calls I am not even able to get ahold and obtain an update. The watch was sent over about a month ago and was told the estimate would be provided two weeks ago. Any thoughts/recommendations?

30 June 2022, 06:39 AM	#2
JParm 2024 ROLEX DATEJUST41 Pledge Member Join Date: Aug 2010 Location: NorCal Watch: Yes! Posts: 6,568	Not going to lie - there's nothing that will get you a faster response than actually naming the watchmaker in question. That seems to get people's attention real quick...this is just poor customer service; one of the things I hate the most is a lack of communication because it is so easy to communicate. __________________

30 June 2022, 12:10 PM	#8
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,460	This problem crops up from time to time here, but the watchmaker's reputation remains intact. I hope this works itself out soon. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

1 July 2022, 06:37 AM	#12
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,157	Glad to hear you're back on track __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

1 July 2022, 09:01 AM	#13
Rebel "TRF" Member Join Date: Jul 2008 Real Name: Dr Mark R Nail Location: New Albany Watch: Tudor Sub 75090 Posts: 8,253	__________________ ------------------------------- Member of the Nylon Nation

30 June 2022, 07:56 AM	#4
1st amg 2024 SubLV41 Pledge Member Join Date: Jun 2013 Real Name: nicholas Location: ottawa canada Watch: Rolex,AP,Panerai Posts: 10,405	Exactly what Jesse said...this world of business is about customer service and when not satisfied or in this case, any acknowledgment made for your possession, they need to be called out. They will just have to put on their big boy pants and deal with the not so good reviews and diminished reputation.

30 June 2022, 08:42 AM	#6
GSDLover "TRF" Member Join Date: Dec 2016 Location: Florida Watch: Patek 5205r-010 Posts: 641	He's a good guy but very very busy with his work and some other "interests". I had a similar situation and I found that texts are easier for him to respond to. Keep trying. He will come through.

30 June 2022, 11:01 AM	#7
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,312	Maybe you can try reaching him through Instagram too. Hopefully you get this resolved https://www.instagram.com/rik152455/?hl=en

1 July 2022, 04:26 AM	#10
ca03142 "TRF" Member Join Date: Mar 2019 Location: Nashville Posts: 45	I was able to get in touch via text - thanks for the suggestions all. By no way I intended to put his well deserved reputation or character in question.

1 July 2022, 12:18 PM	#14
swils8610 2024 SubLV41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 9,210	Rik is a good guy. He’s done work for me. Excellent always. He can be slow to respond. Sent from my iPhone using Tapatalk Pro

2 July 2022, 08:41 AM	#15
ca03142 "TRF" Member Join Date: Mar 2019 Location: Nashville Posts: 45	7/1/22 Update: I was able to contact Rik on 6/30 with an estimate, and 24 hours later I have the watch back. Rik did a phenomenal job and really enjoyed chatting with him - absolute class act.

15 July 2022, 02:01 PM	#16
007Sub "TRF" Member Join Date: Feb 2009 Real Name: Greg Location: USA Watch: Milsub Posts: 1,635	Rik is near and dear to my heart. He can sometimes take a little bit of time but thats only because he's busy. One of the best watchmakers out there and a real stand up guy. __________________ @true_patina @true.dome

5 September 2022, 10:37 PM	#17
RFC "TRF" Member Join Date: Nov 2020 Location: Puerto Rico Watch: 1968 5513 Sub Posts: 450	Lots of great watchmakers out there. I’ve relied on Phillip Ridley and he’s been responsive to my questions even after he’s done servicing my watch.

12 September 2022, 12:44 AM	#18
GTS Dean "TRF" Member Join Date: Feb 2011 Location: NB, TX Watch: 3570.50 Posts: 1,016	Rik has expertly repaired two of mine, plus one each for my wife and son. Even watchmakers have lives outside their workbench. __________________ TT OysterQuartz, SS/Black "U" Daytona, TT GMT II-C, DD OysterQuartz, Breitling Aerospace, Omega Speedmaster Pro

12 September 2022, 09:23 AM	#19
emersm 2024 SubLV41 Pledge Member Join Date: Sep 2012 Real Name: Merle Location: USA Watch: Rolex Posts: 2,542	Rik has worked on a few watches for me over the years and I have been pleased with his workmanship. I sent him a vintage watch last year and did not have a positive experience this time around, unfortunately. No calls, no updates. Very poor communication and customer service. Finally after almost 11 months, I asked him to send the watch back to me.

14 September 2022, 04:07 AM	#20
Ferdelious 2024 SubLV41 Pledge Member Join Date: May 2013 Real Name: Matt Location: Tampa, FL Watch: Hulk/SD4K/SeaQ/P39 Posts: 3,203	Rik has serviced a few of my watches and I've been very happy every time. I will say that communication is not his strong suit but maybe because I'm local there hasn't been an issues. __________________ Why is it, "A penny for your thoughts," but, "you have to put your two cents in?" Somebody's making a penny.

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