Loose screw in new to me Royal oak

[midwesterner]

Hello friends,
Just bought a 15450st and it was working fine upon delivery. Unfortunately, I noticed the rotor making a strange noise and upon further inspection, I see a loose screw. I pulled out the crown and plan to send it to the FL service center. Any other precautions or suggestions?

Thanks!!

[Gandor]

Besides pulling the crown and sending it off there's not much else you can do without opening the watch, which you do NOT want to do.

[midwesterner]

It sounds like Clearwater service center does not accept watches directly but only if the watch is brought to a boutique….that is strange since I’d prefer to send it directly.

[yOyOYoo]

Originally Posted by midwesterner

It sounds like Clearwater service center does not accept watches directly but only if the watch is brought to a boutique….that is strange since I’d prefer to send it directly.

That is very strange. Is there a boutique near you? Might be fun to drop by for a visit and a chat.

[midwesterner]

They never answer their phones and I’ve been told they will just send it to Clearwater if the case needs to be opened.

It sucks that I just got the watch and now it’s going to need a service. Anyone have an estimate on how much time AP needs for this type of service? I assume it’s a few months ☹️

[Octagon Guy]

Originally Posted by midwesterner

It sounds like Clearwater service center does not accept watches directly but only if the watch is brought to a boutique….that is strange since I’d prefer to send it directly.

This practice has been ongoing for a couple of years in Singapore. Service centre no longer accepts walk in. All servicing/repairs to be sent in via Boutique only.

[Kiwi-cucumber]

Originally Posted by midwesterner

They never answer their phones and I’ve been told they will just send it to Clearwater if the case needs to be opened.

It sucks that I just got the watch and now it’s going to need a service. Anyone have an estimate on how much time AP needs for this type of service? I assume it’s a few months ☹️

I had to send an offshore in for a warranty issue around the second week of May, and got it back in late June. About 1.5 months turn around time. They did a full service. I imagine yours would be similar.

[midwesterner]

Originally Posted by Kiwi-cucumber

I had to send an offshore in for a warranty issue around the second week of May, and got it back in late June. About 1.5 months turn around time. They did a full service. I imagine yours would be similar.

Thanks that is a good data point. I assume that my issue would be covered with the warranty. Anyone have a different experience?

[johnsonsxusfrt]

Originally Posted by midwesterner

It sounds like Clearwater service center does not accept watches directly but only if the watch is brought to a boutique….that is strange since I’d prefer to send it directly.

I've sent 2 of my APs directly to Clearwater but that was more than 3 years ago. Have things changed?

[APhound]

That doesn’t sound right. I just got a watch back from Clearwater this week and I don’t even have a boutique. PM me if you want contacts down there.


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[J.T.]

Originally Posted by midwesterner

It sounds like Clearwater service center does not accept watches directly but only if the watch is brought to a boutique….that is strange since I’d prefer to send it directly.

Not true. I deal direct with Clearwater for all servicing. Call and leave a voicemail if they don't answer. They will return your call. Great crew down there

[mickyd329]

Easiest way is to request service in your AP account. They respond right away and ship you order form and packaging.