dwjez14 Rolex warranty card no good? 29 November 2018, 04:02 AM
mulgogy Warranties prior to July 30... 29 November 2018, 04:08 AM
dwjez14 Yes but I read that only the... 29 November 2018, 04:10 AM
JacksonStone False. As long as the... 29 November 2018, 04:17 AM
Greg75 Exactly this.
Sent from... 29 November 2018, 04:24 AM
HogwldFLTR This, yes, follows the watch,... 29 November 2018, 04:24 AM
bdex75 This is all you need to know.... 29 November 2018, 01:57 PM
ROLMARINER Having recently purchased a... 29 November 2018, 03:01 PM
JacksonStone Those are all good questions,... 4 December 2018, 12:47 PM
ROLMARINER Thanks, my feeling is that it... 4 December 2018, 01:01 PM
037 If your warranty cards are... 4 December 2018, 08:42 PM
904VT JS makes some nice points... 5 December 2018, 11:18 PM
ROLMARINER Thanks 904! I feel better... 6 December 2018, 12:41 AM
Macnavara This is all you need to... 17 January 2019, 08:31 AM
Drkitch109 I suppose anything is... 17 January 2019, 08:39 AM
Calatrava r All Rolex watches are sold... 17 January 2019, 11:58 AM
JacksonStone I understand that, but a... 17 January 2019, 12:00 PM
dwjez14 I am reading that you can... 29 November 2018, 04:12 AM
JacksonStone There is no recorded title... 29 November 2018, 04:20 AM
tbonesteak As long as the AD swipes it... 29 November 2018, 04:23 AM
dwjez14 Awesome’s thanks guys 29 November 2018, 04:28 AM
Rolextellstime Nonsense, speaking from first... 29 November 2018, 05:13 AM
praveen Good to know. [emoji120] 29 November 2018, 05:31 AM
RJRJRJ It can say Mickey Mouse on... 29 November 2018, 05:38 AM
withnail_jet Awesome, I never knew this. I... 29 November 2018, 11:40 AM
AK797 This is the case currently,... 29 November 2018, 05:40 AM
Tools The Grey Market is not the... 29 November 2018, 09:23 AM
Mikel212 "Rolex warranties are now... 29 November 2018, 10:02 AM
JacksonStone I'd ask for a link to the... 29 November 2018, 10:08 AM
Fleetlord I have 2 USA purchased... 19 January 2019, 08:40 AM
lawrence1 How can that be? Every Rolex... 17 January 2019, 07:21 AM
Drkitch109 Couldn’t tell you. The name... 17 January 2019, 08:15 AM
2-reef I bought a DSSD from a local... 29 November 2018, 10:53 AM
SS Oyster I have never heard of such a... 29 November 2018, 11:14 AM
2-reef I only know what Rolex... 4 December 2018, 12:11 PM
steve099 I got my pre loved sub... 5 December 2018, 11:03 PM
SS Oyster I have taken four watches in... 17 January 2019, 09:37 AM
AirborneSFC My two cents are when buying... 4 December 2018, 01:11 PM
ROLMARINER The warranty goes with the... 4 December 2018, 01:21 PM
psv As long as the card is... 4 December 2018, 01:15 PM
vritra Well, this is a bit worrisome... 6 December 2018, 05:35 PM
SS Oyster Not true at RSC Beverly Hills... 17 January 2019, 09:33 AM
PepsiGMT I just went through this last... 6 December 2018, 04:01 PM
Shy I'm in the market for a watch... 6 December 2018, 05:08 PM
RJRJRJ All Rolexes originally come... 6 December 2018, 05:09 PM
jonnyz1245 The middle part is not... 7 December 2018, 02:55 AM
JacksonStone So it's a myth that the... 7 December 2018, 02:58 AM
seabreeze60 I believe your post to be... 7 December 2018, 03:06 AM
ragnk If your name is on the... 6 December 2018, 05:43 PM
HogwldFLTR Yes and no. If your name... 6 December 2018, 06:01 PM
RJRJRJ Every Rolex comes from an AD.... 6 December 2018, 06:12 PM
JacksonStone How do we account for gray... 6 December 2018, 06:26 PM
HogwldFLTR Are you 100% certain? How did... 6 December 2018, 07:23 PM
Drkitch109 Just came from the Rolex... 17 January 2019, 05:46 AM
extra260 What was their reasoning ?... 17 January 2019, 06:23 AM
JacksonStone Agreed. More info is needed.... 17 January 2019, 07:39 AM
Drkitch109 Basic info was exchanged... 17 January 2019, 08:10 AM
Drkitch109 In effect, the CSR did just... 17 January 2019, 08:05 AM
Pauln Pretty interesting... 17 January 2019, 08:28 AM
Drkitch109 Kind of shitty though... 17 January 2019, 08:33 AM
edyu When I bought the 2 Rolexes... 17 January 2019, 08:33 AM
SS Oyster Wrong - warranty goes with... 17 January 2019, 08:49 AM
Drkitch109 I understand. I felt like it... 17 January 2019, 09:13 AM
seabreeze60 Rolex warranty card no good? 17 January 2019, 09:17 AM
lawrence1 that makes sense. 17 January 2019, 09:26 AM
JacksonStone This is a good point. They... 17 January 2019, 09:33 AM
Drkitch109 Agreed but the jeweler on the... 17 January 2019, 09:57 AM
JacksonStone Another good point. ... 17 January 2019, 10:07 AM
seabreeze60 I’d call a Rolex RSC and... 17 January 2019, 10:46 AM
Drkitch109 My boy ain’t going down... 17 January 2019, 10:50 AM
Drkitch109 Just spoke to my buddy and... 19 January 2019, 06:57 AM
JacksonStone Good news. I'll be... 19 January 2019, 09:04 AM
Drkitch109 Ok. It sounds like the CSR... 19 January 2019, 10:02 AM
JacksonStone Interesting. Sounds like a... 19 January 2019, 10:09 AM
tyler1980 if you have a true grey... 19 January 2019, 07:00 AM
cornerstore No requirement in Canada to... 19 January 2019, 07:47 AM
Calatrava r Grey market items have to... 19 January 2019, 09:11 AM
JacksonStone If an AD sells out the back... 19 January 2019, 10:07 AM
ryvius I'll do it. And I'm not 30... 19 January 2019, 02:22 PM
seabreeze60 Just my opinion, but I think... 19 January 2019, 02:30 PM
JacksonStone Oops...I misread your post. ... 19 January 2019, 03:08 PM
ryvius Side question.
On my BNIB... 19 January 2019, 03:22 PM
InitialAndPitch Used my card the other day.... 16 April 2019, 11:11 PM
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29 November 2018, 04:02 AM | #1 |
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Rolex warranty card no good?
I just read an article that said if you buy a Rolex on gray marker the 5 year warranties are no longer good as of 2016. So basically only the original owner can use the 5 year warranty and it is tracked by Rolex ? Is this correct or am I reading it wrong
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29 November 2018, 04:08 AM | #2 |
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Warranties prior to July 30 2015 that were bumped to 3 year warranties have now expired, however July 1, 2015 should have what remains of their 5 year warranties that follow the watch assuming it was swiped and filled out accordingly per Rolex at original time of purchase.
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29 November 2018, 04:10 AM | #3 |
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Yes but I read that only the original owner can use the 5 year warranty. Rolex will not honor a watch warranty if your name is not on the orginal card ?
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29 November 2018, 04:17 AM | #4 |
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False. As long as the warranty was properly activated by an AD at the time of original sale, the warranty will travel with the watch for the full five years, irrespective of whose name is on the card. The pitfall here is if the watch was purchased "new" from a gray, and the warranty was not properly activated. Some are, some aren't.
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29 November 2018, 04:24 AM | #5 | |
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Quote:
Exactly this. Sent from my iPhone using Tapatalk |
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29 November 2018, 04:24 AM | #6 | |
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Quote:
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29 November 2018, 01:57 PM | #7 | |
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This is all you need to know. Sent from my iPhone using Tapatalk Pro |
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29 November 2018, 03:01 PM | #8 | |
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Quote:
How does one go about finding out if the warranty cards were swiped? Would any local AD be able to swipe my cards for me to confirm they are valid? Is it poor etiquette for me to contact the original AD for each to confirm the swipe occurred? |
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4 December 2018, 12:47 PM | #9 |
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Those are all good questions, to which I don't know the answers. I would start with a local AD and see if they can confirm. My gut tells me it would be bad form to check with the original ADs, but if you have the cojones, it's worth a shot.
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4 December 2018, 01:01 PM | #10 |
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Thanks, my feeling is that it would be uncool to go to the original AD's as they may have associates unaware of their practices. But that said I'd be too nervous to ever hand them in for Rolex service without knowing that all is on the up and up. I have time before I have to worry too much about this but its something I need to address. Perhaps one of the trusted service techs on the forum could run a SN check.
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4 December 2018, 08:42 PM | #11 | |
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Quote:
I wouldn't contact the ADs personally out of respect to those who flipped their Daytona and BLRO. But, there's nothing holding you back from doing so. Are all of your cards from the US ADs or are any overseas? If US, there's about a 0% chance the cards weren't swiped since RUSA is pretty strict about that. Rolex terms state that a warranty card must be named and dated to be valid. I haven't seen where they also state they must be swiped by the AD. So, I think you're safe regardless. |
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5 December 2018, 11:18 PM | #12 | |
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Quote:
If your cards are stamped, your warranty is active. Truth be told one could actually add a date after the fact to the card, and the AD would be the one getting in trouble by Rolex if the date wasn't accurate. For that reason, I'd find it highly unlikely any AD would risk letting a watch leave their store with incomplete paperwork. The serials would track back to the AD's inventory through Rolex and the store would risk their AD status. What you purchased were likely, technically pre-owned watches from resellers, considering the cards and how they were completed. Grey dealers would officially be those that sell stock as new with unactivated warranties (think blank warranty cards, perhaps watches coming from other regions that are then distributed in a different region without license/AD Status). The good thing is we're unlikely to need warranties as often with Rolex vs other brands |
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6 December 2018, 12:41 AM | #13 | |
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6 December 2018, 09:39 AM | #14 | |
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Rolex warranty card no good?
Quote:
My 2017 DJ is gray and stamped by a Rolex AD in another country. So if it’s stamped by an official Rolex dealer all should be OK if I’m reading the thread correctly. |
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17 January 2019, 08:31 AM | #15 | |
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Quote:
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17 January 2019, 08:39 AM | #16 |
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I suppose anything is possible but the AD is a major chain that has stores in several cities in the NE. Again, possible but knowing what is on the card I would be very surprised if the warranty wasn’t properly activated at point of sale. He will likely go back and escalate given the way the conversation went. Sent from my iPhone using Tapatalk |
17 January 2019, 11:58 AM | #17 | |
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Quote:
All Rolex watches are sold through ADs. There is no other distribution channel. Watches thru grey are already sold. |
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17 January 2019, 12:00 PM | #18 |
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I understand that, but a number of the larger gray sellers withhold the warranty card and provide their own warranty. Whether they do this because the warranty was invalid out the door of the AD (if the AD is selling to a gray, they aren't selling to a consumer), or for some other reason, I don't know. But the point is, if you're buying from one of these sellers, you're not going to get a factory warranty.
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29 November 2018, 04:12 AM | #19 |
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I am reading that you can transfer a warranty if you are the original owner only to a new buyer ? But with that being said do you have to physically make this request to Rolex or do you just have to possess the Rolex warranty card ?
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29 November 2018, 04:20 AM | #20 |
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There is no recorded title transfer involved with aftermarket watch sales, and Rolex keeps no record of such sales.
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29 November 2018, 04:23 AM | #21 |
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As long as the AD swipes it when they sell it, you should be good. Warranty follows the watch.
For Rolex, an undated card is a red flag bc they are swiped and dated at purchase, different for other brands where they don't swipe, I.E. Omega. |
29 November 2018, 04:28 AM | #22 |
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Awesome’s thanks guys
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29 November 2018, 05:13 AM | #23 | |
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Sent from my SM-N960W using Tapatalk |
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29 November 2018, 05:31 AM | #24 |
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29 November 2018, 05:38 AM | #25 |
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It can say Mickey Mouse on it; doesn't matter. Rolex just doesn't want the name area left blank. That's why they instruct the AD to write XXXXXXXX on it if the customer doesn't want to divulge their personal info.
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29 November 2018, 11:40 AM | #26 |
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Awesome, I never knew this. I have one I bought from a grey with this on it and was always wondering what would happen should I need warranty service...thanks!
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29 November 2018, 05:40 AM | #27 |
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This is the case currently, but if your AD has a warranty withheld policy for 1 year then during that year it may be that only the original buyer is covered, at least it should be but Rolex are as ever not sharp in implementing new policy effectively.
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29 November 2018, 09:23 AM | #28 | |
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Quote:
A new Grey Market watch was imported, bypassing the distributor, so the AD never sold these to a retail consumer. Grey Market products seldom have a valid warranty, such as those from Costco, Jomashop, Alan Furman, etc. .
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29 November 2018, 10:02 AM | #29 |
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"Rolex warranties are now totally untransferable. You are probably now wondering what are the impact of this announcement. Here’s the thing : when you buy a watch from an authorized dealer, you also get a little green card with your information and the Authorized Dealer’s stamp. This warranty card is just not transferable anymore since the Rolex warranty policy update."
Rolex website doesn't elaborate on their 5-yr warranty except that there is one. |
29 November 2018, 10:08 AM | #30 | ||
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Quote:
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