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Old 29 November 2018, 04:02 AM   #1
dwjez14
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Rolex warranty card no good?

I just read an article that said if you buy a Rolex on gray marker the 5 year warranties are no longer good as of 2016. So basically only the original owner can use the 5 year warranty and it is tracked by Rolex ? Is this correct or am I reading it wrong
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Old 29 November 2018, 04:08 AM   #2
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Warranties prior to July 30 2015 that were bumped to 3 year warranties have now expired, however July 1, 2015 should have what remains of their 5 year warranties that follow the watch assuming it was swiped and filled out accordingly per Rolex at original time of purchase.
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Old 29 November 2018, 04:10 AM   #3
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Yes but I read that only the original owner can use the 5 year warranty. Rolex will not honor a watch warranty if your name is not on the orginal card ?
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Old 29 November 2018, 04:17 AM   #4
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Yes but I read that only the original owner can use the 5 year warranty. Rolex will not honor a watch warranty if your name is not on the orginal card ?
False. As long as the warranty was properly activated by an AD at the time of original sale, the warranty will travel with the watch for the full five years, irrespective of whose name is on the card. The pitfall here is if the watch was purchased "new" from a gray, and the warranty was not properly activated. Some are, some aren't.
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Old 29 November 2018, 04:24 AM   #5
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False. As long as the warranty was properly activated by an AD at the time of original sale, the warranty will travel with the watch for the full five years, irrespective of whose name is on the card. The pitfall here is if the watch was purchased "new" from a gray, and the warranty was not properly activated. Some are, some aren't.


Exactly this.


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Old 29 November 2018, 04:24 AM   #6
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False. As long as the warranty was properly activated by an AD at the time of original sale, the warranty will travel with the watch for the full five years, irrespective of whose name is on the card. The pitfall here is if the watch was purchased "new" from a gray, and the warranty was not properly activated. Some are, some aren't.
This, yes, follows the watch, irregardless of name on the card.
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Old 29 November 2018, 01:57 PM   #7
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False. As long as the warranty was properly activated by an AD at the time of original sale, the warranty will travel with the watch for the full five years, irrespective of whose name is on the card. The pitfall here is if the watch was purchased "new" from a gray, and the warranty was not properly activated. Some are, some aren't.


This is all you need to know.



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Old 29 November 2018, 03:01 PM   #8
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As long as the warranty was properly activated by an AD at the time of original sale, the warranty will travel with the watch for the full five years, irrespective of whose name is on the card. The pitfall here is if the watch was purchased "new" from a gray, and the warranty was not properly activated. Some are, some aren't.
Having recently purchased a 500C, BLRO, and DJ41 from grey dealers I have the three warranty cards, there are person's names on them, and there are imprinted AD's names on them.

How does one go about finding out if the warranty cards were swiped? Would any local AD be able to swipe my cards for me to confirm they are valid? Is it poor etiquette for me to contact the original AD for each to confirm the swipe occurred?
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Old 4 December 2018, 12:47 PM   #9
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How does one go about finding out if the warranty cards were swiped? Would any local AD be able to swipe my cards for me to confirm they are valid? Is it poor etiquette for me to contact the original AD for each to confirm the swipe occurred?
Those are all good questions, to which I don't know the answers. I would start with a local AD and see if they can confirm. My gut tells me it would be bad form to check with the original ADs, but if you have the cojones, it's worth a shot.
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Old 4 December 2018, 01:01 PM   #10
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Those are all good questions, to which I don't know the answers. I would start with a local AD and see if they can confirm. My gut tells me it would be bad form to check with the original ADs, but if you have the cojones, it's worth a shot.
Thanks, my feeling is that it would be uncool to go to the original AD's as they may have associates unaware of their practices. But that said I'd be too nervous to ever hand them in for Rolex service without knowing that all is on the up and up. I have time before I have to worry too much about this but its something I need to address. Perhaps one of the trusted service techs on the forum could run a SN check.
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Old 4 December 2018, 08:42 PM   #11
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How does one go about finding out if the warranty cards were swiped? Would any local AD be able to swipe my cards for me to confirm they are valid? Is it poor etiquette for me to contact the original AD for each to confirm the swipe occurred?
If your warranty cards are named and dated then there's no reason why they haven't been swiped. An AD swipes the card to activate the warranty and take a watch out of inventory with Rolex. The AD would have no logical reason to sell a watch to a customer with a name and date on the card but not swipe it in the process. It's an almost religious practice by ADs to follow.

I wouldn't contact the ADs personally out of respect to those who flipped their Daytona and BLRO. But, there's nothing holding you back from doing so.

Are all of your cards from the US ADs or are any overseas? If US, there's about a 0% chance the cards weren't swiped since RUSA is pretty strict about that.

Rolex terms state that a warranty card must be named and dated to be valid. I haven't seen where they also state they must be swiped by the AD. So, I think you're safe regardless.
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Old 5 December 2018, 11:18 PM   #12
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Having recently purchased a 500C, BLRO, and DJ41 from grey dealers I have the three warranty cards, there are person's names on them, and there are imprinted AD's names on them.

How does one go about finding out if the warranty cards were swiped? Would any local AD be able to swipe my cards for me to confirm they are valid? Is it poor etiquette for me to contact the original AD for each to confirm the swipe occurred?
JS makes some nice points regarding full vs limited warranties in the US and Rolex USA.

If your cards are stamped, your warranty is active. Truth be told one could actually add a date after the fact to the card, and the AD would be the one getting in trouble by Rolex if the date wasn't accurate. For that reason, I'd find it highly unlikely any AD would risk letting a watch leave their store with incomplete paperwork. The serials would track back to the AD's inventory through Rolex and the store would risk their AD status.

What you purchased were likely, technically pre-owned watches from resellers, considering the cards and how they were completed. Grey dealers would officially be those that sell stock as new with unactivated warranties (think blank warranty cards, perhaps watches coming from other regions that are then distributed in a different region without license/AD Status).

The good thing is we're unlikely to need warranties as often with Rolex vs other brands
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Old 6 December 2018, 12:41 AM   #13
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JS makes some nice points regarding full vs limited warranties in the US and Rolex USA.

If your cards are stamped, your warranty is active. Truth be told one could actually add a date after the fact to the card, and the AD would be the one getting in trouble by Rolex if the date wasn't accurate. For that reason, I'd find it highly unlikely any AD would risk letting a watch leave their store with incomplete paperwork. The serials would track back to the AD's inventory through Rolex and the store would risk their AD status.

What you purchased were likely, technically pre-owned watches from resellers, considering the cards and how they were completed. Grey dealers would officially be those that sell stock as new with unactivated warranties (think blank warranty cards, perhaps watches coming from other regions that are then distributed in a different region without license/AD Status).

The good thing is we're unlikely to need warranties as often with Rolex vs other brands
Thanks 904! I feel better now.
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Old 6 December 2018, 09:39 AM   #14
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Rolex warranty card no good?

Quote:
Originally Posted by 904VT View Post
JS makes some nice points regarding full vs limited warranties in the US and Rolex USA.

If your cards are stamped, your warranty is active. Truth be told one could actually add a date after the fact to the card, and the AD would be the one getting in trouble by Rolex if the date wasn't accurate. For that reason, I'd find it highly unlikely any AD would risk letting a watch leave their store with incomplete paperwork. The serials would track back to the AD's inventory through Rolex and the store would risk their AD status.

What you purchased were likely, technically pre-owned watches from resellers, considering the cards and how they were completed. Grey dealers would officially be those that sell stock as new with unactivated warranties (think blank warranty cards, perhaps watches coming from other regions that are then distributed in a different region without license/AD Status).

The good thing is we're unlikely to need warranties as often with Rolex vs other brands


My 2017 DJ is gray and stamped by a Rolex AD in another country. So if it’s stamped by an official Rolex dealer all should be OK if I’m reading the thread correctly.
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Old 17 January 2019, 08:31 AM   #15
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False. As long as the warranty was properly activated by an AD at the time of original sale, the warranty will travel with the watch for the full five years, irrespective of whose name is on the card. The pitfall here is if the watch was purchased "new" from a gray, and the warranty was not properly activated. Some are, some aren't.
This is all you need to know
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Old 17 January 2019, 08:39 AM   #16
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This is all you need to know


I suppose anything is possible but the AD is a major chain that has stores in several cities in the NE. Again, possible but knowing what is on the card I would be very surprised if the warranty wasn’t properly activated at point of sale.

He will likely go back and escalate given the way the conversation went.


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Old 17 January 2019, 11:58 AM   #17
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False. As long as the warranty was properly activated by an AD at the time of original sale, the warranty will travel with the watch for the full five years, irrespective of whose name is on the card. The pitfall here is if the watch was purchased "new" from a gray, and the warranty was not properly activated. Some are, some aren't.

All Rolex watches are sold through ADs. There is no other distribution channel. Watches thru grey are already sold.
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Old 17 January 2019, 12:00 PM   #18
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All Rolex watches are sold through ADs. There is no other distribution channel. Watches thru grey are already sold.
I understand that, but a number of the larger gray sellers withhold the warranty card and provide their own warranty. Whether they do this because the warranty was invalid out the door of the AD (if the AD is selling to a gray, they aren't selling to a consumer), or for some other reason, I don't know. But the point is, if you're buying from one of these sellers, you're not going to get a factory warranty.
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Old 29 November 2018, 04:12 AM   #19
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I am reading that you can transfer a warranty if you are the original owner only to a new buyer ? But with that being said do you have to physically make this request to Rolex or do you just have to possess the Rolex warranty card ?
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Old 29 November 2018, 04:20 AM   #20
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I am reading that you can transfer a warranty if you are the original owner only to a new buyer ? But with that being said do you have to physically make this request to Rolex or do you just have to possess the Rolex warranty card ?
There is no recorded title transfer involved with aftermarket watch sales, and Rolex keeps no record of such sales.
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Old 29 November 2018, 04:23 AM   #21
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As long as the AD swipes it when they sell it, you should be good. Warranty follows the watch.

For Rolex, an undated card is a red flag bc they are swiped and dated at purchase, different for other brands where they don't swipe, I.E. Omega.
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Old 29 November 2018, 04:28 AM   #22
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Awesome’s thanks guys
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Old 29 November 2018, 05:13 AM   #23
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I just read an article that said if you buy a Rolex on gray marker the 5 year warranties are no longer good as of 2016. So basically only the original owner can use the 5 year warranty and it is tracked by Rolex ? Is this correct or am I reading it wrong
Nonsense, speaking from first hand experience

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Old 29 November 2018, 05:31 AM   #24
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Nonsense, speaking from first hand experience

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Good to know.
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Old 29 November 2018, 05:38 AM   #25
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It can say Mickey Mouse on it; doesn't matter. Rolex just doesn't want the name area left blank. That's why they instruct the AD to write XXXXXXXX on it if the customer doesn't want to divulge their personal info.
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Old 29 November 2018, 11:40 AM   #26
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It can say Mickey Mouse on it; doesn't matter. Rolex just doesn't want the name area left blank. That's why they instruct the AD to write XXXXXXXX on it if the customer doesn't want to divulge their personal info.
Awesome, I never knew this. I have one I bought from a grey with this on it and was always wondering what would happen should I need warranty service...thanks!
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Old 29 November 2018, 05:40 AM   #27
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This is the case currently, but if your AD has a warranty withheld policy for 1 year then during that year it may be that only the original buyer is covered, at least it should be but Rolex are as ever not sharp in implementing new policy effectively.
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Old 29 November 2018, 09:23 AM   #28
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I just read an article that said if you buy a Rolex on gray marker the 5 year warranties are no longer good as of 2016. So basically only the original owner can use the 5 year warranty and it is tracked by Rolex ? Is this correct or am I reading it wrong
The Grey Market is not the used market. Any watch properly purchased from an AD will have a 5 year warranty, regardless how many times it is sold.

A new Grey Market watch was imported, bypassing the distributor, so the AD never sold these to a retail consumer. Grey Market products seldom have a valid warranty, such as those from Costco, Jomashop, Alan Furman, etc. .
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Old 29 November 2018, 10:02 AM   #29
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"Rolex warranties are now totally untransferable. You are probably now wondering what are the impact of this announcement. Here’s the thing : when you buy a watch from an authorized dealer, you also get a little green card with your information and the Authorized Dealer’s stamp. This warranty card is just not transferable anymore since the Rolex warranty policy update."


Rolex website doesn't elaborate on their 5-yr warranty except that there is one.
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Old 29 November 2018, 10:08 AM   #30
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"Rolex warranties are now totally untransferable. You are probably now wondering what are the impact of this announcement. Here’s the thing : when you buy a watch from an authorized dealer, you also get a little green card with your information and the Authorized Dealer’s stamp. This warranty card is just not transferable anymore since the Rolex warranty policy update."


Rolex website doesn't elaborate on their 5-yr warranty except that there is one.
I'd ask for a link to the source, but the statement is categorically wrong, so it doesn't matter. Rolex offers a full warranty. In the US, that term has a legal meaning, and part of the meaning is that the warranty is fully transferable to all owners for the duration of the warranty. For anyone who wants the legal nuts and bolts, I covered it in another thread:

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Here's the lowdown. (TLDR version: Rolex designates its warranty as "full," meaning it it is fully transferable to all consumers during the duration of the warranty, provided the watch was originally purchased by a consumer from an authorized dealer.)

- Rolex designates its warranty as "full."

- 15 U.S.C. § 2303(a)(1) states that full warranties must meet the minimum requirements for warranties, as stated in § 2304.

- 15 U.S.C. § 2304(a) states the minimum requirements for full warranties.

- 15 U.S.C. § 2304(b)(4) states, "The duties under subsection (a) extend from the warrantor to each person who is a consumer with respect to the consumer product."

- 15 U.S.C. § 2301(3) includes in its definition of consumer "any person to whom such product is transferred during the duration of an implied or written warranty (or service contract) applicable to the product." The definition expressly excludes buyers who procure goods for resale; ergo, grey sellers would not be considered consumers, and therefore can be excluded under a full warranty.

- Exclusion of transferability to certain consumers would render the warranty limited, rather than full, pursuant to U.S.C. § 2303(a)(2); the warranty would also have to be designated as "limited." Since the warranty is conspicuously stated as full, it must adhere to the transferability requirements of 15 U.S.C. § 2304(b)(4), which apply to all consumers as defined in 15 U.S. Code § 2301(3).
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