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APAP · 1 April 2015, 08:44 AM

So I've got in touch with AP and they were impressively responsive. Provided them with all the photos I've taken and detailed information of my experience so far with the AD, who's still holding my money waiting for AP to get back to them.

I'm confident that AP will take of me given my situation and the experience I went through.

Thanks everybody for your input.

grnman · 1 April 2015, 09:03 AM

Wow great result. good on AP. I beat that dealer is going to be annoyed you went directly to them.

WAK4 · 1 April 2015, 11:04 AM

Good to hear. Looking forward to hearing how it works out

masterserg · 1 April 2015, 12:14 PM

Glad to hear. Stressful situation for sure. Hope it works out for the best.

APAP · 1 April 2015, 10:21 PM

Quote:

Originally Posted by grnman

Wow great result. good on AP. I beat that dealer is going to be annoyed you went directly to them.

I bet they are.

The funny thing is that they actually told me "help us for us to be able to help" and asked me to send an email to AP saying that I got a defective watch.

I told them that I will send an email saying exactly what happened. And I now did that.

I'm buying from AP directly next time, or a trusted seller at least, like I always do.

eonflux · 2 April 2015, 01:10 AM

Quote:

Originally Posted by APAP

So I've got in touch with AP and they were impressively responsive. Provided them with all the photos I've taken and detailed information of my experience so far with the AD, who's still holding my money waiting for AP to get back to them.

I'm confident that AP will take of me given my situation and the experience I went through.

Thanks everybody for your input.

Hope this works out to your satisfaction.
Bummer the AD wasn't more helpful.
You should have a new, pristine FC on your wrist!

celicatoe46m3 · 3 April 2015, 11:22 AM

Crazy, you wouldn't imagine spending $30K was so difficult.

BZA · 4 April 2015, 07:15 AM

Any news OP? Fingers crossed this works out for you bud.

APAP · 7 April 2015, 01:31 AM

So I finally got my money back but they didn't refund the CC fees of $600.

I would still like to see AP go after them for what they did. Let's see how that goes.

djtheot · 7 April 2015, 01:45 AM

Quote:

Originally Posted by APAP

So I finally got my money back but they didn't refund the CC fees of $600.

I would still like to see AP go after them for what they did. Let's see how that goes.

I would email AP again about the cc charges. That's not right.

Sent from my iPhone using Tapatalk

jcmiro · 7 April 2015, 03:12 AM

I cant believe Im actually reading this. AP will bend over backwards to take care of you. Make sure you are persistent. I complained once about a poutty douche-bag sales person and got a invitation shipped the next morning for a personal closed store shopping experience. Im not even on their list. You should definitely contact AP until you are beyond satisfied.

Passionata · 7 April 2015, 03:20 AM

Quote:

Originally Posted by APAP

Guys, need advice here. Now the AD won't give me my money back until "AP confirms that they are taking the watch back". What kind of BS is this?

Is it an AD or just a watchstore ?If they are real I wouldn t worry .

APAP · 7 April 2015, 06:48 AM

Well, I still haven't heard a word from AP since I provided them with all the details, which is quite disappointing to say the least.

How AP agreed to replace the watch for the AD while not even reaching me out is beyond me.

I just sent them a follow up email, explaining again what happened and how the AD is not refunding the whole amount. But at this point I'm not expecting much from from either party.

Yes, it's the only AD actually.

tcheeco · 7 April 2015, 06:38 PM

Very sad story, indeed. No words for all of this

Passionata · 7 April 2015, 07:35 PM

Quote:

Originally Posted by APAP

Well, I still haven't heard a word from AP since I provided them with all the details, which is quite disappointing to say the least.

How AP agreed to replace the watch for the AD while not even reaching me out is beyond me.

I just sent them a follow up email, explaining again what happened and how the AD is not refunding the whole amount. But at this point I'm not expecting much from from either party.

Yes, it's the only AD actually.

i think you shouldn t worry , due to holidays i guess operation is back on track only today , keep our fingers crossed !

pls keep us posted

APAP · 26 April 2015, 08:02 PM

So AP's take on this is that the watch was in normal condition and that it was within the acceptable FC specifications; which is quite disappointing. I will take this the farthest I can with these guys; AP directly this time.

They offered me a desk clock to compensate my loss on the visa fees. What a joke.

texex91 · 26 April 2015, 10:30 PM

Quote:

Originally Posted by APAP

So AP's take on this is that the watch was in normal condition and that it was within the acceptable FC specifications; which is quite disappointing. I will take this the farthest I can with these guys; AP directly this time.

They offered me a desk clock to compensate my loss on the visa fees. What a joke.

Take the desk clock.

tcheeco · 26 April 2015, 10:33 PM

Quote:

Originally Posted by texex91

take the desk clock.

+1

lapince · 26 April 2015, 11:18 PM

Quote:

Originally Posted by eonflux

That is very strange that the store recommended keeping the stickers on the watch. Quite odd.

Yeah that's a first timer, they probably knew it was damaged and thought if you keep them on you will notice much later and then they can say that the watch was fine when it came out of the shop...

Quote:

Originally Posted by APAP

Guys, need advice here. Now the AD won't give me my money back until "AP confirms that they are taking the watch back". What kind of BS is this?

Well since they are probably the ones responsible for the damage if AP doesn't take the watch back they're going to have to try and sell it so they don't want to clearly…

Quote:

Originally Posted by grnman

Wow great result. good on AP. I beat that dealer is going to be annoyed you went directly to them.

Yeah I guess…

Quote:

Originally Posted by APAP

the funny thing is that they actually told me "help us for us to be able to help" and asked me to send an email to AP saying that I got a defective watch.

Yeah they're trying to make it look like it came that way from AP when it was probably bumped in their store by a client or salesperson

Quote:

Originally Posted by djtheot

I would email AP again about the cc charges. That's not right.

Sent from my iPhone using Tapatalk

It's incredible that you don't get those 600$ back, scandalous I would even say

Quote:

Originally Posted by APAP

So AP's take on this is that the watch was in normal condition and that it was within the acceptable FC specifications; which is quite disappointing. I will take this the farthest I can with these guys; AP directly this time.

They offered me a desk clock to compensate my loss on the visa fees. What a joke.

Well it depends on the desk clock, if a JLC Atmos go for it

Quote:

Originally Posted by texex91

Take the desk clock.

Yes I think better to take the little they give than nothing at all...

WAK4 · 26 April 2015, 11:50 PM

Acceptable specifications? For the money they cost no way would I accept that..we pay a premium for the finishing on these watches and they should not come from the manufacture already banged up.
If I'm going to live with those notches it's only because I put them there.

If AP itself held to that and doesnt take care of you, I'd be done with the brand.

1 April 2015, 12:14 PM	#34
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	Glad to hear. Stressful situation for sure. Hope it works out for the best. __________________ How can you have any pudding if you don't eat yer meat????

4 April 2015, 07:15 AM	#38
BZA "TRF" Member Join Date: Dec 2008 Real Name: B Location: UK Posts: 976	Any news OP? Fingers crossed this works out for you bud. __________________ Current: 1: Rolex DSSD M 2008 2: Rolex Day-Date 40 YG White Dial Random 2018 3:Panerai Luminor Submersible Titanium PAM 25 2013 P Previous:[/B] 1: Rolex 16610 Y 2002 2: Rolex Daytona V 2008 3: Rolex 16610LV Z 2007 4: Rolex Milgauss 116400GV V 2008 5: Panerai Luminor Marina PR PAM 93 2005 6: AP ROO Diver H 2013 7: Rolex DJ II Slate w/ Grn Romans Random 2013 8:Panerai Submersible Ti PAM 25 2013

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1 April 2015, 08:44 AM	#31
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	So I've got in touch with AP and they were impressively responsive. Provided them with all the photos I've taken and detailed information of my experience so far with the AD, who's still holding my money waiting for AP to get back to them. I'm confident that AP will take of me given my situation and the experience I went through. Thanks everybody for your input.

1 April 2015, 09:03 AM	#32
grnman "TRF" Member Join Date: Jan 2014 Location: Australia Watch: watch what? Posts: 260	Wow great result. good on AP. I beat that dealer is going to be annoyed you went directly to them.

1 April 2015, 11:04 AM	#33
WAK4 2024 Pledge Member Join Date: Oct 2008 Real Name: Bill Location: NJ Watch: Always changing Posts: 4,172	Good to hear. Looking forward to hearing how it works out

3 April 2015, 11:22 AM	#37
celicatoe46m3 "TRF" Member Join Date: Sep 2009 Location: Vancouver Posts: 18	Crazy, you wouldn't imagine spending $30K was so difficult.

7 April 2015, 01:31 AM	#39
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	So I finally got my money back but they didn't refund the CC fees of $600. I would still like to see AP go after them for what they did. Let's see how that goes.

7 April 2015, 03:12 AM	#41
jcmiro "TRF" Member Join Date: Sep 2012 Location: CA Posts: 21	I cant believe Im actually reading this. AP will bend over backwards to take care of you. Make sure you are persistent. I complained once about a poutty douche-bag sales person and got a invitation shipped the next morning for a personal closed store shopping experience. Im not even on their list. You should definitely contact AP until you are beyond satisfied.

7 April 2015, 06:48 AM	#43
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	Well, I still haven't heard a word from AP since I provided them with all the details, which is quite disappointing to say the least. How AP agreed to replace the watch for the AD while not even reaching me out is beyond me. I just sent them a follow up email, explaining again what happened and how the AD is not refunding the whole amount. But at this point I'm not expecting much from from either party. Yes, it's the only AD actually.

7 April 2015, 06:38 PM	#44
tcheeco "TRF" Member Join Date: Dec 2014 Location: EU Watch: AP & Rolex Posts: 1,274	Very sad story, indeed. No words for all of this

26 April 2015, 08:02 PM	#46
APAP "TRF" Member Join Date: Jan 2015 Location: Canada Posts: 748	So AP's take on this is that the watch was in normal condition and that it was within the acceptable FC specifications; which is quite disappointing. I will take this the farthest I can with these guys; AP directly this time. They offered me a desk clock to compensate my loss on the visa fees. What a joke.

26 April 2015, 11:50 PM	#50
WAK4 2024 Pledge Member Join Date: Oct 2008 Real Name: Bill Location: NJ Watch: Always changing Posts: 4,172	Acceptable specifications? For the money they cost no way would I accept that..we pay a premium for the finishing on these watches and they should not come from the manufacture already banged up. If I'm going to live with those notches it's only because I put them there. If AP itself held to that and doesnt take care of you, I'd be done with the brand.

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