3235 When to send it in?

[Gekota]

Originally Posted by m j b

It doesn't sound like you are in any hurry, so why not just wait and as you get closer to warranty expiration, send it in. It will (I presume) end up with a service as part of the repair, so you'll be that much ahead. And maybe by then, they'll have figured out what the issue is (if there is one) with these movements and have a permanent one-time fix for it.

While I know that the basic regulation / calibration of the movement back to Rolex factory COSC spec is FOC, I wonder if in the event of it requiring a service for the fix, would it still be FOC. I mean, technically it is a non end user-made defect, which should be covered under the Rolex warranty's TnCs, but I'm curious if anyone here has experience with these sorts of things?

[R.J.]

My 3235 datejust came out of the store running -4 seconds a day. Being unhappy I sent it in to RSC and it now runs spot on. For peace of mind and enjoyment of purchase it was worth it.

[joli160]

Until now it is not confirmed that a fix by Rolex is implemented.

I’d wait with servicing until the warranty nearly expires. The longer you wait the bigger the chance Rolex has resolved this issue.
Service it now and good chance that the same problem returns just outside your warranty.

[Omarion07]

Originally Posted by joli160

Until now it is not confirmed that a fix by Rolex is implemented.

I’d wait with servicing until the warranty nearly expires. The longer you wait the bigger the chance Rolex has resolved this issue.
Service it now and good chance that the same problem returns just outside your warranty.

Well I assumed the issue was fixed with the 2020 releases of the new Sub, OP and DJ.. why would Rolex keep on using the same movement if they know it's defective. They have to know after the many people sending their watches for servicing.

[WILLIWALKER]

My YM1 with the same movement loses ~ 15sec a day, wearing mine 24/24 or less, it change nothing !
I will send it when i collect my new bluesy

[al503]

Originally Posted by Jster

I had the same problem with my DJ41 purchased in 2017. It kept running slower and slower. Eventually it was losing almost a minute a day. I sent it to the Dallas RSC in February this year.

I've had it back for about three weeks now and it still runs on the slow side. On the wrist it only loses a second or two a day. On the winder it loses about five to seven seconds a day. I'm perfectly fine with this result if it stays in that range.

I'd give it a little longer. After sending my 3235 in, it came back right on the $ and then started to slow down to about -2/day. I thought 'uh oh...' But, I kept wearing it and now its roughly -2/week, resting dial up on nights and the weekends. It's been about 15 months since it was serviced by Dallas RSC.

[joli160]

Originally Posted by Omarion07

Well I assumed the issue was fixed with the 2020 releases of the new Sub, OP and DJ.. why would Rolex keep on using the same movement if they know it's defective. They have to know after the many people sending their watches for servicing.

We’ll now probably next year

[Gab27]

IMHO, as you have a lot of warranty left and as you have other watches in the rotation, I would not personally send it in until it can be confirmed that the flaw/defective part(s) has/have been been fixed not on the new models, but specifically being fixed on earlier 32xx models such as yours. It sounds like the 2020+ 32xx models have potentially fixed the issue entirely, but that doesn't mean much for you if they aren't yet implementing those permanent fixes on older 32xx models coming in for service. Obviously, it sounds like your watch will need to be opened in the relative near term, but if you can keep it to being opened once instead of multiple times, I personally consider one service to permanently fix it as the ideal outcome of the various possibilities.

[ArtNouveau]

Right after I posted earlier today my SA texted me to say my BLRO was back from the RSC (about 7 weeks out of my possession). Picked it up this afternoon, no charge of course, but no notes as to what was done, just some notes about the cosmetic condition, I wear my watches.
I fully wound and set it a few hours ago and am wearing it now, hoping it’s back to its accuracy when I first got it.

[padi56]

Originally Posted by R.J.

My 3235 datejust came out of the store running -4 seconds a day. Being unhappy I sent it in to RSC and it now runs spot on. For peace of mind and enjoyment of purchase it was worth it.

Wow sent it back for 2 seconds out of 86400 in a day and they adjusted it.

[kieselguhr]

Unless it was losing minutes, I would only service during regular service interval.

If the anecdotal movement issue thing concerns you maybe send it in at the tail end of your warranty period.

[JohnnyMack]

I sent my SD43 back last year after losing 10+ secs/day. Yes, it’s annoying for me to adjust the watch weekly,

Sent it in to RSC Dallas, Returned in 8 weeks or so.

So far so good....but not just not sure if it is permanently fixed.


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[Stan Cooper]

Originally Posted by doramas

My 31XX is accurate after 40/45 hours, so what are the advantages of the 32XX? 20/25 hours more power reserve but not accurate? To do that, they would have been better off staying as they were. It's clear to me. I don't want a 32XX.

Same here. I'm perfectly happy with the bullet-proof twenty year old 3185 in my 16710 GMT.

[amanbra]

So i have a watch that's already been to RSC and it's losing time again. What I plan to do is in the last year of warranty, put it on a watch winder, absolutely wreck the component that's causing me issues and send it in. Hopefully by then they have a permanent fix. I'm not selling the watch as it marks a particularly important occasion for me.

[HKtoter]

Originally Posted by Stan Cooper

Same here. I'm perfectly happy with the bullet-proof twenty year old 3185 in my 16710 GMT.

[richydave99]

Sorry to hear, but why the rush?
Wear it more often and see what happens next, if it isn't getting better then you send it in.

[Dirt]

Originally Posted by kieselguhr

Unless it was losing minutes, I would only service during regular service interval.

If the anecdotal movement issue thing concerns you maybe send it in at the tail end of your warranty period.

A critical part of the problem is the question of what is deemed to be the correct time period for servicing?
If one asks the proletariat most will parrot what Rolex is pedaling with their 10 year interval.
Most of these new 32xx movements likely won't make it the full distance before they self destruct as it currently stands.

[samson66]

Originally Posted by richydave99

Sorry to hear, but why the rush?
Wear it more often and see what happens next, if it isn't getting better then you send it in.

That's my plan. I'm going to monitor it over the next 12-18 months and see if it's holding consistent or getting worse. Then I'm pretty sure I will send it in just before the warranty expires and hopefully get a free service thrown in with the warranty service on the movement.

[1William]

I would set and wind it fully and wear it exclusively over a week or two. If the problem is still there then I would send it in sooner rather than later. You have other watches so why not just get it fixed. Just me.

[77T]

Originally Posted by samson66

That's my plan. I'm going to monitor it over the next 12-18 months and see if it's holding consistent or getting worse. Then I'm pretty sure I will send it in just before the warranty expires and hopefully get a free service thrown in with the warranty service on the movement.

If you have a winder then set it aside for a month and on best TPM. See how the accuracy looks as a daily average.

You may not have a s big of a problem as current observations indicate.

I do agree with waiting until the final months of your warranty - it’s unlikely you’ll get a free service unless the amplitude is wildly off. More likely a two month wait for an adjustment of the microstella’s.


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[samson66]

Originally Posted by 77T

If you have a winder then set it aside for a month and on best TPM. See how the accuracy looks as a daily average.

You may not have a s big of a problem as current observations indicate.

I do agree with waiting until the final months of your warranty - it’s unlikely you’ll get a free service unless the amplitude is wildly off. More likely a two month wait for an adjustment of the microstella’s.


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Question - When I send it in for warranty service do I ask for a full service or simply say I'm sending it in because it is out of COSC and accuracy is getting worse over time?

[77T]

Originally Posted by samson66

Question - When I send it in for warranty service do I ask for a full service or simply say I'm sending it in because it is out of COSC and accuracy is getting worse over time?

A full service may be done for an accuracy problem if the RSC watchmaker finds something amiss or can’t get stable accuracy. Otherwise your movement is calibrated and shipped back.

Asking for a full service won’t be honored without some evidence it is needed. You can ask, but that alone doesn’t justify it.

But if the symptoms indicate variable, uneven performance then describe that and you may get a part replaced if it is found the be the cause. That would require a full service.


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[samson66]

Originally Posted by 77T

A full service may be done for an accuracy problem if the RSC watchmaker finds something amiss or can’t get stable accuracy. Otherwise your movement is calibrated and shipped back.

Asking for a full service won’t be honored without some evidence it is needed. You can ask, but that alone doesn’t justify it.

But if the symptoms indicate variable, uneven performance then describe that and you may get a part replaced if it is found the be the cause. That would require a full service.


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Understood. Thank you!

My AD is over an hour away so I may drop it off next time I go. Just saves me a trip. We'll see

[77T]

You can also ship it directly to RSC and avoid an extra 2-hr. roundtrip.


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[FTX I]

I don't understand why some here are telling you to wait until the end of warranty. We can read several reports on multiple returns to RSC for the same issue, so if you wait and have to face the same trouble all over again you may have to count on their good faith to honor another service after the warranty period has expired.

As for the reason, I think there are very few moments in life when telling the truth is not the best way and this is not one of them IMHO. I'd politely tell them I'm an informed consumer, I'm a member of watch forums and I've read hundreds of stories from members reporting the same issue with the same caliber, so I'd kindly ask them to fix the exact same problem on my multi-thousand dollar wristwatch if they don't mind.

[MINOLI]

I had the same issue with my SD43 around 2 years ago. I sent it in, and it has been great since.

I'd send it in rather than wait any longer.

[samson66]

Reviving this thread with an update. My SD43 is now at -13 sec/day. Should I go ahead and send it in for warranty service asap? Any advantage to waiting until the very end of warranty coverage, which will be in ten months?

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[EEpro]

Originally Posted by samson66

Reviving this thread with an update. My SD43 is now at -13 sec/day. Should I go ahead and send it in for warranty service asap? Any advantage to waiting until the very end of warranty coverage, which will be in ten months?

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Now seems good


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[brandrea]

I’d send it in now if it’s been nagging on your mind and detracting from you enjoying your watch. I don’t see any advantage to waiting

[Spoonage]

I would be ok with 6-7 sec variance to be honest. I don't need to track time that precise. I've only ever sent 2 watches in to get regulated... A vintage Tudor Sub that I was already sending in to get serviced anyway, and my wife's Tudor Ranger that was running at ~ +15 spd (warranty).