Saltzy Voiding warranty 15 October 2019, 11:02 AM
illiguy What? Warranty travels with... 15 October 2019, 11:06 AM
Nikrnic What's the difference in how... 15 October 2019, 11:17 AM
Saltzy They told me that if I had... 15 October 2019, 11:21 AM
037 You might want to print out... 15 October 2019, 12:43 PM
blada4life These terms are vague at... 15 October 2019, 01:21 PM
pkincy And you also could read this... 15 October 2019, 03:34 PM
77T That first sentence is... 15 October 2019, 09:40 PM
Mystro The warranty goes with the... 15 October 2019, 11:21 AM
Saltzy Even if the name is crossed... 15 October 2019, 11:23 AM
cbiggs Just have the AD send it in.... 15 October 2019, 11:23 AM
Nikrnic Even if there were no... 15 October 2019, 11:31 AM
Rado63 I thought the point of the... 15 October 2019, 11:47 AM
quakeroatmeal I read somewhere that the... 15 October 2019, 11:49 AM
RJRJRJ NYC RSC is known (at least... 15 October 2019, 11:50 AM
Saltzy The thing that pisses me off... 15 October 2019, 11:57 AM
Ian Macdermott I bet that your not such a... 15 October 2019, 07:04 PM
Bluside I was told the same thing by... 15 October 2019, 08:36 PM
MisterG12 Local AD told me yesterday... 15 October 2019, 11:59 AM
Saltzy ....and there it is.
Super... 15 October 2019, 12:02 PM
matt_Denver I was told the same thing by... 15 October 2019, 12:21 PM
MisterG12 She did mention that If... 15 October 2019, 12:37 PM
polaris72 How could ADs be frustrated... 16 October 2019, 02:48 PM
polaris72 How could ADs be frustrated... 16 October 2019, 02:51 PM
DJTOSUB Bad news if you bought a... 15 October 2019, 12:45 PM
Saltzy What happens if you 'lost the... 15 October 2019, 12:03 PM
SeikoBake Yes. If you lose the card... 15 October 2019, 12:48 PM
Saltzy As long as this thing doesn't... 15 October 2019, 12:52 PM
037 Rolex.com always has the... 15 October 2019, 12:58 PM
maylebox Last year I bought a 2 year... 15 October 2019, 12:54 PM
rolex01 RSC will void a valid... 15 October 2019, 01:00 PM
Laszlo This really needs to be... 15 October 2019, 01:01 PM
Mystro The grey market like DavidSW... 15 October 2019, 01:04 PM
Laszlo Yes, and this helps gauge the... 15 October 2019, 01:09 PM
Saltzy I can't say for sure (and... 15 October 2019, 01:12 PM
Mystro The issue sounds like the... 15 October 2019, 01:17 PM
RJRJRJ That doesn't make any sense... 15 October 2019, 01:39 PM
blada4life This is complete BS. Read the... 15 October 2019, 01:19 PM
Saltzy So, essentially they are... 15 October 2019, 01:31 PM
superpop Seems pretty straight forward... 15 October 2019, 01:55 PM
RJRJRJ All Rolex watches are... 15 October 2019, 02:29 PM
superpop Correct, and when the AD... 15 October 2019, 02:47 PM
RJRJRJ It is not confusing at all. ... 15 October 2019, 04:27 PM
Robtayham This is how I read it, as... 15 October 2019, 09:12 PM
Bluside This may be similar to buying... 15 October 2019, 09:24 PM
Laszlo Grays are not aliens man. 15 October 2019, 02:00 PM
sgwatch I think the warranty used to... 15 October 2019, 02:44 PM
Ichiran Wow, if this is true, then... 15 October 2019, 03:29 PM
SS Oyster Whoever told you that (the... 15 October 2019, 04:11 PM
moneymike83 The sales people in there... 15 October 2019, 04:30 PM
teabags001 I don't understand why the... 15 October 2019, 05:20 PM
yanks995 Speaking of warranty cards, I... 15 October 2019, 05:43 PM
brandrea On a related note: does... 15 October 2019, 09:00 PM
AK797 I think it is all up to that... 15 October 2019, 09:27 PM
77T Voiding warranty 15 October 2019, 09:28 PM
djgallo In the past year I’ve given... 16 October 2019, 08:36 AM
AK797 Rolex have been throwing out... 15 October 2019, 09:22 PM
superpop I am pretty sure the warranty... 15 October 2019, 10:23 PM
RichM Sounds like another NYC RSC... 15 October 2019, 10:29 PM
1William The warranty follows the... 15 October 2019, 11:47 PM
Chadridv NYC is notorious for giving... 16 October 2019, 12:06 AM
Bigblu10 I believe Rolex policy says a... 16 October 2019, 04:15 AM
Chadridv Yeah that seems to be the... 16 October 2019, 06:09 AM
Chadridv Love how there will be... 16 October 2019, 12:08 AM
ltmgeller I see potential legal action... 16 October 2019, 12:20 AM
Bigblu10 How? Is a watch owner going... 16 October 2019, 12:45 AM
joli160 Who cares about a valid... 16 October 2019, 01:59 AM
Chadridv I don't know anyone of... 16 October 2019, 03:33 AM
Alex6340 Actually most of the Rolex... 16 October 2019, 12:34 AM
Robtayham I agree with this.
I think... 16 October 2019, 03:30 AM
JohnGingerwood I sent a Tudor to RSC Dallas... 16 October 2019, 02:19 AM
Calatrava r Under the Magnuson-Moss... 16 October 2019, 03:04 AM
Calatrava r Three of my recent Rolexes... 16 October 2019, 03:09 AM
superpop On the Rolex site under FAQ's... 16 October 2019, 03:06 AM
TheWatchStandard I had RSC used the same "if... 16 October 2019, 03:20 AM
Saltzy Just to address some of the... 16 October 2019, 03:47 AM
Bigblu10 Warranty is specifically for... 16 October 2019, 04:08 AM
No SUBctitute So, you are saying that if... 17 October 2019, 12:23 PM
exador And yet RSC told you that the... 16 October 2019, 04:29 AM
Saltzy I'll cross bridges as needed.... 16 October 2019, 04:36 AM
SS Oyster Just send your watch in for... 16 October 2019, 04:27 AM
blada4life Voiding warranty 16 October 2019, 06:29 AM
jlovda removed 16 October 2019, 06:48 AM
RyanJ Why even have a name on the... 16 October 2019, 07:54 AM
goodolejr If one applies rubbing... 16 October 2019, 11:01 AM
joli160 I did that [emoji38]
A nice... 16 October 2019, 11:37 PM
goodolejr Really?! 17 October 2019, 09:34 AM
joli160 Yes, no joke. I can’t post a... 17 October 2019, 12:44 PM
Chadridv Crazy! I’d heard that too,... 17 October 2019, 02:39 PM
goodolejr Interesting! I'd love to see... 17 October 2019, 11:18 PM
mountainjogger I will echo what many have... 17 October 2019, 12:13 AM
kieselguhr :clap:
Thank you for this.... 17 October 2019, 01:04 PM
marcusp23 Yes, practically speaking,... 17 October 2019, 03:24 PM
Robtayham Who’s ‘screwing’ who? Rolex... 17 October 2019, 11:34 PM
Saltzy Appreciate all the opinions... 17 October 2019, 12:19 AM
mountainjogger And again, it should be a non... 17 October 2019, 12:22 AM
shaunylw I would never have shown them... 17 October 2019, 12:33 PM
Saltzy I just reviewed the pics from... 17 October 2019, 12:58 PM
marcusp23 This has been asked and... 17 October 2019, 03:20 PM
kieselguhr Voiding warranty 17 October 2019, 03:59 PM
watchmaker Since the issue of full vs... 17 October 2019, 06:53 PM
RJRJRJ https://i.imgur.com/QvklA9k.jp... 18 October 2019, 06:54 AM
123Blueface Based on new 5 yr warranty,... 18 October 2019, 06:57 AM
RJRJRJ I agree, but they gave... 18 October 2019, 07:04 AM
superpop Wrong, you are picking words... 18 October 2019, 07:19 AM
Jona Last year my AD offered me a... 17 October 2019, 11:44 PM
EndlessEight If true, big blow for... 18 October 2019, 03:47 AM
quakeroatmeal So my question after reading... 22 October 2019, 07:11 AM
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15 October 2019, 11:02 AM | #1 |
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Voiding warranty
So, I work in the NYC area and decided to stop by the service center in the Rolex building on 53rd just to have them take a look at a used Sub I bought to ensure it was legit, even though I was 99.9% it checked out, which is what I was told I should do by an AD as the best way to do so.
I had the warranty card with me and handed it to the customer service rep when I handed it over, which had the name of the original purchaser crossed out with a sharpie. 15 minutes later they came back and told me the watch checks out, but that any remaining warranty time (which is over 2 years) has now been voided because it had been bought from someone that was not the original owner. As long as nothing goes wrong the next couple of years it's not a big deal, but I'm just curious if this is standard/am I a moron for showing them the warranty card with original owners name crossed out? Thanks. |
15 October 2019, 11:06 AM | #2 |
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What? Warranty travels with the watch.
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15 October 2019, 11:17 AM | #3 |
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What's the difference in how many owners? As illiguy says the warranty follows the watch not the first owner only..I'd follow up and ask another AD or call RSC if they may answer a general question.
Sent from my SM-G970U using Tapatalk |
15 October 2019, 11:21 AM | #4 |
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They told me that if I had bought it directly from the original owner it was OK, but the fact that I bought it from a middle man voids out the warranty.
I'm not even gonna make it a thing unless the watch needs service the next 2 years, at which point I will lose my mind if I am charged for anything that would normally be covered. Just not understanding why I was told what I was in a world where everyone is buying these things used and from a million different sources just like I did. |
15 October 2019, 12:43 PM | #5 | ||
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Quote:
Quote:
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15 October 2019, 01:21 PM | #6 | |
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Quote:
These terms are vague at best. Term #1 makes no mention of the exchanging or reselling of watches. One can argue that at some point the watch was sold by an official retailer. It’s not only foreseeable but very easy to exclude reselling of the watch. Pure BS. Sent from my iPhone using Tapatalk |
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15 October 2019, 03:34 PM | #7 | |
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Quote:
Given the several different anecdotal statements by different trained SAs I suspect we have a Rolex change happening. |
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15 October 2019, 09:40 PM | #8 | |
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Quote:
That first sentence is subject to challenge IMHO. If the watch had passed between multiple intermediate owners, I see no reason to void a warranty. Your second sentence indicates how much it would bother you if a future failure was declined for warranty coverage. That third sentence is going to be repeated many times as you walk down the Rolex path in your collecting - welcome to the club! next time it might be something else - some arbitrary statement an AD or an REC rep may make. If you feel strongly, then now is the best time to challenge this issue with the RSC. It may never be needed, but a reinstated warranty would preserve your standing. Sort of like administrative preventative maintenance on your warranty rights. Sent from my iPhone using Tapatalk Pro
__________________
Does anyone really know what time it is? |
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15 October 2019, 11:21 AM | #9 |
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The warranty goes with the watch regardless how many times it changes hand.
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15 October 2019, 11:23 AM | #10 |
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15 October 2019, 11:23 AM | #11 |
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Just have the AD send it in. I can’t see why the warranty wouldn’t travel with the watch. I’m sure if there were some sort of fine print attached to the warranty, we would have heard about it by now...
Where can we find the details of the warranty? Sent from my iPhone using Tapatalk |
15 October 2019, 11:31 AM | #12 |
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Real Name: Louis Nick Ric
Location: Michigan, USA
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Even if there were no warranty card (say lost) it's still recorded at orig. purchase.... Anyway you probably wont need it..
Sent from my SM-G970U using Tapatalk |
15 October 2019, 11:47 AM | #13 |
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I thought the point of the card being filled out is that it registered the in service date. I have called RSC before and asked this question I was told warranty valid through the term even if sold second hand. Rolex extended their standard warranty coverage I believe 2015, from 2 to 5 years. That in my opinion was another reason the secondary market prices increased, now more watches resold under remaining warranty, increases value.
__________________
Rolex 116334 126600 228235 |
15 October 2019, 11:49 AM | #14 |
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I read somewhere that the same thing happened with a Tudor GMT. Someone bought the GMT second hand with warranty to spare. Took it to RSC with the warranty card, and was told they needed to provide proof of receipt from the AD in order to be covered by the warranty for the date change issue.
Not sure if there is more to the story or not, but it’s still worrisome because I always understood the warranty follows the watch. |
15 October 2019, 11:50 AM | #15 |
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NYC RSC is known (at least here on TRF) as being very strict about things like this. Your watch will probably have no issues and warranty will be valid at any other RSC.
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15 October 2019, 11:57 AM | #16 |
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The thing that pisses me off is that I brought the card specifically to HELP in verifying the watch and it wound up possibly screwing me.
I am actually a fan of the whole 'we don't need your business' thumbing their noses at people Rolex attitude, but voiding a warranty for having the audacity of having them verify that a watch was actually made by them is taking that a step too far. Again, here's to hoping it's a moot point before it organically expires in a couple of years. |
15 October 2019, 07:04 PM | #17 | |
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Quote:
I bet that your not such a fan now of Rolexes DGAF attitude .
__________________
Welax no one other than wobblers muggers and sad WIS types notices your Wolex. The rest of the populace are way too busy staring at their shiny new iPhone 24s or worrying about paying the gas bill.. |
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15 October 2019, 08:36 PM | #18 |
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I was told the same thing by the NY RSC when I inquired about buying a used watch. They said I would need a signed written Bill of Sale from the original owner for the warranty to be valid.
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15 October 2019, 11:59 AM | #19 |
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Local AD told me yesterday that that Rolex will not honor warranty if the name on the card is not the original owner. I told her the warranty followed the watch and not the owner. She told me she went to Rolex training recently, and this is what she was told. I thank her for her service and went on my way.
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15 October 2019, 12:02 PM | #20 | |
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Super terrific! |
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15 October 2019, 12:21 PM | #21 | |
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15 October 2019, 12:37 PM | #22 | |
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Quote:
She did mention that If buying as a gift to make sure the recipients name is on it... who knows. Sent from my iPhone using Tapatalk |
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16 October 2019, 02:48 PM | #23 | |
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16 October 2019, 02:51 PM | #24 | |
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15 October 2019, 12:45 PM | #25 | |
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Quote:
However, I can see used prices going down as a result. |
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15 October 2019, 12:03 PM | #26 |
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What happens if you 'lost the card' when you bring it in?
Are they really gonna punish everyone that doesn't know this policy and brings in the card with crossed off name going forward, cause that truly sucks if it's the case. |
15 October 2019, 12:48 PM | #27 |
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Yes. If you lose the card then you are to present the invoice or Proof of Purchase from the AD. This is where it’s all headed.
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15 October 2019, 12:52 PM | #28 |
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As long as this thing doesn't need servicing between now and 3/22 it's not a big deal.
If it does and they charge me full price when it absolutely should be covered by warranty, I am gonna lose my mind. Does Rolex literally just change the rules on the fly with no warning or notice at all? |
15 October 2019, 12:58 PM | #29 | |
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As suggested above, you can submit for warranty through an authorized dealer if RSC won't accept it directly. My guess is that they pushed back because you weren't submitting a warranty claim. Had something failed and you were making a claim, I suspect they would have accepted it. |
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15 October 2019, 12:54 PM | #30 |
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Last year I bought a 2 year old 214270 from a guy on Craigslist. He had misplaced the receipt and warranty card but purchased it from a local AD. Since the AD had the info on file we met there to do the deal. I called the Dallas RSC before going and explained the situation. She said if I received a copy of the warranty card and receipt then I would be covered for the remainder of the warranty. The RSC also strongly suggested that I get a signed bill of sale from the seller as additional documentation. The AD had the receipt and warranty card copy on file so all was good. I also had the seller sign a bill of sale and the deal was done. Bonus: two days later the seller called and said he'd found the warranty card.
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