Voiding warranty

[ltmgeller]

I see potential legal action in the future if someone is actually refused warranty work.

[Alex6340]

Actually most of the Rolex sold on Chrono24 or other platform could have they warranty voided.

A big majority has been polished and I don’t think that they were sent to a RSC for that.

So since Rolex says explicitly that “Any work carried out by third parties will render the guarantee null and void” all this Rolex could have they warranty voided.


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[Bigblu10]

Originally Posted by ltmgeller

I see potential legal action in the future if someone is actually refused warranty work.

How? Is a watch owner going to hire an attorney for legal action over a warranty or lack thereof? It would cost you more $$ for a lawyer than to just pay RSC for a full service. I have no dog in this fight, but the whole "warranty" subject on this forum is far overblown out of proportion. And the OP is just posing hypothetical questions. I did not see him actually say he needed warranty work. Also as been said many times, RSC NYC seems to make up their own rules as to whether a warranty card is honored or not. So it is customer discretion as to whether they choose to do business with RSC NYC. Personally I would not.

[joli160]

Who cares about a valid warranty.

Firstly you probably are not going to need it unless you get upset about a few seconds per day accuracy.

In case things do mess up and warranty is void than the worst what could happen is the need for a full service which is < 1K.

Thats a rather insignificant amount of money for the majority here

[JohnGingerwood]

I sent a Tudor to RSC Dallas with another persons name on the warranty card. They repaired it, no questions asked.

[Calatrava r]

Under the Magnuson-Moss Warranty Act it depends whether the warranty is "full" or "limited". A full warranty is good for the warranty period to anyone who owns the product. A limited may not be at the option of the seller.

Requiring the cards to be filled out in full with a name must have some purpose or why else would they even ask for a name.
Many watch papers at the warranty section do not even ask for a name.

Historically, prior to this law, warranties required privity of contract which means they were contracts as between the actual parties making the contract and subsequent purchasers were not covered.

[superpop]

On the Rolex site under FAQ's this further reinforces that the warranty does not follow the watch but the owner. There is no other reason to not be able to change the name on the card.

[Calatrava r]

Three of my recent Rolexes needed warranty service so having a warranty is a good thing. Anything man made can and will have issues. Rotor noise, moisture for no reason never even near water, or crazy off timekeeping were my issues.
Rolex service was excellent in all cases and very prompt.

[TheWatchStandard]

I had RSC used the same "if your name isn't on the card, then warranty is voided" spiel on me before, but if you asked them to show you where that stated on the policy, they usually just back down. Truthfully, i don't think RSC reps really knows what the guideline is.

For instant, if I bought a 116610 and after a month later, I decided it wasn't for me so I resell it to my friend. And now because his name isn't on the card, the warranty is automatic voided??? doesn't make much sense

[Robtayham]

Originally Posted by Alex6340

Actually most of the Rolex sold on Chrono24 or other platform could have they warranty voided.

A big majority has been polished and I don’t think that they were sent to a RSC for that.

So since Rolex says explicitly that “Any work carried out by third parties will render the guarantee null and void” all this Rolex could have they warranty voided.


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I agree with this.

I think we lose sight of the fact that when we buy from a grey / reseller / flipper on the secondhand market, we’re buying a used watch. The only time you can buy a new watch is from an AD. If I’m Rolex, I know that and I’ve written the warranty accordingly. That’s why Rolex mentions buying from a non-AD as voiding the warranty. In my opinion.

[Chadridv]

Originally Posted by joli160

Who cares about a valid warranty.

Firstly you probably are not going to need it unless you get upset about a few seconds per day accuracy.

In case things do mess up and warranty is void than the worst what could happen is the need for a full service which is < 1K.

Thats a rather insignificant amount of money for the majority here

I don't know anyone of intelligence and means that considers any amount of money insignificant.

Furthermore, if you're sold a watch under the pretense that it's "under warranty", as you stated, that's potentially about a $1k value. I don't care of you're a millionaire or a billionaire, no one likes paying for something they don't actually receive.

[Robtayham]

Originally Posted by Chadridv

I don't know anyone of intelligence and means that considers any amount of money insignificant.

Furthermore, if you're sold a watch under the pretense that it's "under warranty", as you stated, that's potentially about a $1k value. I don't care of you're a millionaire or a billionaire, no one likes paying for something they don't actually receive.

You nailed the real issue: are peopling buying watches secondhand under the pretense that the warranty is still valid? It factors into the purchase price. Is everyone just assuming that the greys are representing the truth. Maybe they are.

My watches are vintage, so I don’t ‘live’ in the warranty world. Does anyone know what’s the official Rolex warranty policy?

[Saltzy]

Just to address some of the issues/questions that have been posed here:

-I didn't buy the watch from a gray dealer. I bought it from a dude here that just wanted to get out from under it so he could buy something else he wanted. The name was scratched off the card when I received it. I don't know if the original owner did so when they sold it to him, or if he did so before he sent it out to me. In either case, I don't think there was any intent or understanding they might be voiding the warranty. I just think someone was trying to 'mask' the chain of ownership for whatever reason, which seems plausible to me. I'm not sure I would want my name on a card floating around that says 'In this city there is a person with this name that can afford a $8k watch' either. This one was bought in Arkansas, so my guess is the original owner did not want his name and location out there.

-With that said, I TRULY hope nothing goes wrong that requires service as the listing did state that the watch still had over 2 years left under warranty, and should it need servicing between now and 3/22 due for something that should be covered and the RSC shoots me down, we are gonna have a serious issue. I bought a watch I was told was still covered and I personally did nothing to impact or effect that, outside of simply taking it to the manufacturer to confirm its authenticity. If anything needs repairs it should not be my responsibility.

As most of you guys have said, it's unlikely that a 114060 from 2017 with almost no previous wear would need to be serviced before the warranty expires, but if it does this is gonna be interesting.

[Saltzy]

Originally Posted by Robtayham

You nailed the real issue: are peopling buying watches secondhand under the pretense that the warranty is still valid? It factors into the purchase price. Is everyone just assuming that the greys are representing the truth. Maybe they are.

My watches are vintage, so I don’t ‘live’ in the warranty world. Does anyone know what’s the official Rolex warranty policy?

I am an admitted amateur when it comes to this topic, but when you know that Rolex offers a 5 year warranty (which even some of you seasoned vets seem to be confused by what does or does not constitute 'voiding') having read this in the description and never even thought that a scratched off name on the warranty card could = voided warranty.

"All links and 3/17 stamped warranty included"

[Bigblu10]

Originally Posted by Saltzy

Just to address some of the issues/questions that have been posed here:

-I didn't buy the watch from a gray dealer. I bought it from a dude here that just wanted to get out from under it so he could buy something else he wanted. The name was scratched off the card when I received it. I don't know if the original owner did so when they sold it to him, or if he did so before he sent it out to me. In either case, I don't think there was any intent or understanding they might be voiding the warranty. I just think someone was trying to 'mask' the chain of ownership for whatever reason, which seems plausible to me. I'm not sure I would want my name on a card floating around that says 'In this city there is a person with this name that can afford a $8k watch' either. This one was bought in Arkansas, so my guess is the original owner did not want his name and location out there.

-With that said, I TRULY hope nothing goes wrong that requires service as the listing did state that the watch still had over 2 years left under warranty, and should it need servicing between now and 3/22 due for something that should be covered and the RSC shoots me down, we are gonna have a serious issue. I bought a watch I was told was still covered and I personally did nothing to impact or effect that, outside of simply taking it to the manufacturer to confirm its authenticity. If anything needs repairs it should not be my responsibility.

As most of you guys have said, it's unlikely that a 114060 from 2017 with almost no previous wear would need to be serviced before the warranty expires, but if it does this is gonna be interesting.

Warranty is specifically for "manufacturing defects". A watch from 2017 that runs fine with no issues does not meet the definition for manufacturing defect. And if tomorrow the main spring or rotor axle breaks as an act of God or whatever else, you will have to pay for a movement service as the warranty will be a moot point.

[Bigblu10]

Originally Posted by Chadridv

NYC is notorious for giving people a hard time about warranties when you’re not the original owner. But in this case it probably has something to do with the original name being crossed out with a sharpie.

I’m not saying the warranty shouldn’t transfer and remain valid, but it looks weird to have the card tampered with.

I believe Rolex policy says a warranty card that is altered in any way is void.

[SS Oyster]

Just send your watch in for warranty without the card. You don’t need to present it anyway. Rolex knows when the watch was sold unless the AD didn’t register it, in which case there is no warranty anyway.


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[exador]

Originally Posted by Saltzy

I TRULY hope nothing goes wrong that requires service as the listing did state that the watch still had over 2 years left under warranty.

And yet RSC told you that the warranty was void. Seller should never have altered the card.
Grounds for return

[Saltzy]

Originally Posted by exador

And yet RSC told you that the warranty was void. Seller should never have altered the card.
Grounds for return

I'll cross bridges as needed.

As long as this thing keeps to the +2 seconds it's been gaining a day and doesn't need any servicing that would/should be covered by warranty we're good.

I got a very fair price and have no desire to return it, unless absolutely necessary.

[Chadridv]

Originally Posted by Bigblu10

I believe Rolex policy says a warranty card that is altered in any way is void.

Yeah that seems to be the main issue here, aside from all the other known difficulties at RSC NY.

[Chadridv]

Originally Posted by Robtayham

You nailed the real issue: are peopling buying watches secondhand under the pretense that the warranty is still valid? It factors into the purchase price. Is everyone just assuming that the greys are representing the truth. Maybe they are.

My watches are vintage, so I don’t ‘live’ in the warranty world. Does anyone know what’s the official Rolex warranty policy?

When shopping second hand, whether its a "gray" dealer, trusted seller, private collector or pawn shop, there's no way to generalize. Every watch and deal is different. It would seem in this case the OP bought the watch making the assumption it came with a valid warranty.

Seems like a case of bad communication. Mostly the responsibility of the seller IMO, but a buyer still has to do his/her due diligence, ask the right questions and do their homework.

If I were selling a watch that had an issue with the warranty and/or straight up voided warranty, that information would be included in bold, in the main body of the description.

[Saltzy]

Originally Posted by Chadridv

When shopping second hand, whether its a "gray" dealer, trusted seller, private collector or pawn shop, there's no way to generalize. Every watch and deal is different. It would seem in this case the OP bought the watch making the assumption it came with a valid warranty.

Seems like a case of bad communication. Mostly the responsibility of the seller IMO, but a buyer still has to do his/her due diligence, ask the right questions and do their homework.

If I were selling a watch that had an issue with the warranty and/or straight up voided warranty, that information would be included in bold, in the main body of the description.

I am 99.9% sure the seller had no idea the warranty might be voided when he sold me the watch.

On the call we had to discuss the sale he specifically said, "It has over 2 years left on the warranty.", and I am pretty confident he believed that as no other part of the sale/watch were not as advertised.

As evidenced by the myriad of replies to this topic it doesn't really seem like anyone is 100% sure what the damn policy actually is / it seems to be different for different people at different RSC's around the country.

True on the 'buyer beware' part, but harder to do than it should be as there does not seem to be any hard and fast rules on this entire topic.

[blada4life]

I read the Rolex guarantee that came with my watch. I can say it’s pretty vague. It’s only a paragraph long. It’s meant to be interpreted liberally and in the light most favorable to the reader. There are no exclusions really except for modifying or altering warranty card. So I would say that is likely why it got voided. Just didn’t seem right to them and it pretty much the expressly written exclusion. Still not sure it would even matter though if you came to legal blows. You probably could have gotten away with it without the card but in any case, if you need to rely on the warranty I would say just ask for a supervisor or write to Rolex USA. Pretty sure they will cover you. I also know that each state has their own warranty laws so without delving too deep, it’s possible NY has a warranty law that protects you as a consumer anyway. The Magnuson Moss act are federal protections. Each state is free to incorporate the law or give consumers even more rights (not less). Wear the watch and enjoy it.


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[jlovda]

removed

[RyanJ]

Why even have a name on the warranty card? Some manufacturers dont even expect a name on the card.

My recent JLC card doesn't. However, JLC will extend your warranty by 6 years if you register your watch online in your name.

This entire name thing is silly. Neither Rolex or the ADs will stop flipping or take over the secondary market.

[djgallo]

Originally Posted by brandrea

On a related note: does anyone know if the warranty card is necessary to perform warranty work at RSC? Has anyone here tried to bring in a watch without the card for service?

I would’ve thought the warranty card is used more as a convenience mostly to look up the watch in their system... I’m curious if they couldn’t simply enter the serial number of the watch the watch to find which AD it was sold at, the date of sale, remaining warranty etc.

I use RSC Toronto and have been there multiple times over the years but I always have my warranty cards. Just curious on the above.

In the past year I’ve given my AD two watches (bought used) that were still under warranty to send to RSC. I did not provide the AD with a card, nor did they ask me for a card. They said they would send them to RSC for me and they would be serviced and no charge for any work performed under warranty. If there was work required that would not be covered under the warranty they would notify me before starting the work. Both watches were serviced under warranty and returned to me.

[goodolejr]

If one applies rubbing alcohol or nail polish remover to the crossed out name, will it remove the ink completely or will it just smear?

If it's the former, just wipe it out and write in your name.

[Chadridv]

Originally Posted by Saltzy

I am 99.9% sure the seller had no idea the warranty might be voided when he sold me the watch.

On the call we had to discuss the sale he specifically said, "It has over 2 years left on the warranty.", and I am pretty confident he believed that as no other part of the sale/watch were not as advertised.

As evidenced by the myriad of replies to this topic it doesn't really seem like anyone is 100% sure what the damn policy actually is / it seems to be different for different people at different RSC's around the country.

True on the 'buyer beware' part, but harder to do than it should be as there does not seem to be any hard and fast rules on this entire topic.

So first off I shouldn’t have said you made an assumption, that came out wrong. I really meant for whatever reason you were under the impression that the warranty was valid.

And I get that the seller might genuinely not realized. Honest mistake. BUT, I don’t know anything about the seller but whether it’s a secondary dealer or the original owner that crossed off his/her own name, it shows a fairly significant lack of experience and knowledge of what you’re selling.

Either way it’s a learning experience for both parties. And while there are no rules or guidelines necessarily, eventually you kind of develop your own guidelines for buying and perhaps selling too.

[polaris72]

Originally Posted by matt_Denver

I was told the same thing by my AD. He explained that if I were to resell the watch to someone else, since I am not an AD the warranty is void. I gave him the example of buying it as a gift and he said he could write their name on the warranty card at the time or purchase. Maybe AD's are getting more strict because they are frustrated with the grays, that is just my 2 cents.

How could ADs be frustrated with grays, grays buy their watches from ADs...

[polaris72]

Originally Posted by matt_Denver

I was told the same thing by my AD. He explained that if I were to resell the watch to someone else, since I am not an AD the warranty is void. I gave him the example of buying it as a gift and he said he could write their name on the warranty card at the time or purchase. Maybe AD's are getting more strict because they are frustrated with the grays, that is just my 2 cents.

How could ADs be frustrated with grays, grays buy their watches from ADs...