Avoid Kerns (Rolex AD) in Burlingame, CA

[leooooo]

Originally Posted by JWSubC1911

only a watch nerd would think to do this.

The average consumer wouldn’t even know that they should do this, or where the serial number on their watch is located or that it even has one for that matter.

Perfectly describes my mother, she owns 4 various datejusts and I'm the one matching model and serial numbers. She doesnt even know it's a thing.

[Speedbird-1]

The overriding theme repeated here, is that the OP, newbie or not, should
have checked 'the numbers'.

Given that premise, it's probably fair to assume that, any watch 'specialist' would have checked, 'the numbers'.
(Maybe, like the OP, they discovered the inconsistentcy
after they'd purchased the item).

So, it also reasonable to assume that the AD, new EXACTLY what
they were selling to our friend.

Therefore, maybe no ERROR, just sharp practise.

AD's are not Doctors or High Court Judges etc, sworn
to uphold a certain level of integrity, they are just shopkeepers, no better
or worse than car dealers, antique dealers or estate agents.
Just because we hold the product they sell in high regard, doesn't automatically
follow that they hold the customer in the same regard. (Especially once they have they're money)
There will always, thank goodness, be exceptions to the rule.

Caveat Emptor.......always.

Must just go and check, that the number plates on my car match!

[tyler1980]

Originally Posted by Lt Virgil Hilts

The overriding theme repeated here, is that the OP, newbie or not, should
have checked 'the numbers'.

Given that premise, it's probably fair to assume that, any watch 'specialist' would have checked, 'the numbers'.
(Maybe, like the OP, they discovered the inconsistentcy
after they'd purchased the item).

So, it also reasonable to assume that the AD, new EXACTLY what
they were selling to our friend.

Therefore, maybe no ERROR, just sharp practise.

AD's are not Doctors or High Court Judges etc, sworn
to uphold a certain level of integrity, they are just shopkeepers, no better
or worse than car dealers, antique dealers or estate agents.
Just because we hold the product they sell in high regard, doesn't automatically
follow that they hold the customer in the same regard. (Especially once they have they're money)
There will always, thank goodness, be exceptions to the rule.

Caveat Emptor.......always.

Must just go and check, that the number plates on my car match!

I agree. Used watches or cars or whatever and the knowledge level required to buy is higher and you have to be more careful regardless. IMO thats the distinction here. Buying anything used and expecting the same standardization a new purchase gets. Its usually not that simple.

[Andad]

Originally Posted by Lt Virgil Hilts

The overriding theme repeated here, is that the OP, newbie or not, should
have checked 'the numbers'.

Given that premise, it's probably fair to assume that, any watch 'specialist' would have checked, 'the numbers'.
(Maybe, like the OP, they discovered the inconsistentcy
after they'd purchased the item).

So, it also reasonable to assume that the AD, new EXACTLY what
they were selling to our friend.

Therefore, maybe no ERROR, just sharp practise.

AD's are not Doctors or High Court Judges etc, sworn
to uphold a certain level of integrity, they are just shopkeepers, no better
or worse than car dealers, antique dealers or estate agents.
Just because we hold the product they sell in high regard, doesn't automatically
follow that they hold the customer in the same regard. (Especially once they have they're money)
There will always, thank goodness, be exceptions to the rule.

Caveat Emptor.......always.

Must just go and check, that the number plates on my car match!

I would guess that to become a Rolex AD you would need far more integrity than your examples.

[Speedbird-1]

Originally Posted by directioneng

I would guess that to become a Rolex AD you would need far more integrity than your examples.

Evidently, not!

[clb521]

Man that sucks. Makes me want to double check all of my watches.

Losing a $100 from your sale sucks and I would be pissed too if I were you. Gotta just chaulk it up to bad luck. The AD offering their paperwork for validation is a token offer but being 6 years old is hard to think they could do anything else. Maybe ask them for a $100 gift card or deduction from your next purchase and move on.

Lesson learned.

I have made it a point to not buy a watch that wasnt complete with box and paperwork. I think it makes a huge difference when selling it later on.

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[alphasports]

Originally Posted by Likestheshiny

I find that any post titled "Avoid [so-and-so retailer]" from someone who isn't a trusted member of this community just makes me want to stick up for the store. We're only getting one side of the issue, here. It might be exactly as the Op describes, or it might not.

But in this case, even if it's exactly as the Op describes, I don't have a lot of sympathy. As far as I can tell, they offered him the only thing they possibly could (their own paperwork), and he didn't accept it. It sure sounds like they tried to reassure him that the watch was genuine because they thought that might be his concern, and not because they were trying to hide anything or swindle him. His own account has them immediately admitting fault.

In fact, the Op never mentions actually asking them for anything. He relates the problem, they admit fault and offer store paperwork, he rejects it, and he leaves.

This is a lot of venom for what seems like a reasonable exchange with the store.

This.

[Speedbird-1]

Originally Posted by alphasports

This.

They, I would, suspect, knowingly, sold him a 'flaky' watch & paperwork.

They should have offered to buy back it from him.

They didn't, probably because,......"it's got inconsistent, paperwork"!

Their 'offers' were just token, backside covering.

No venom, just observations.

Was risking their reputation worth whatever $ they made?

[lastshotkid]

Originally Posted by anksagr

OP the best course of action at this time would be to send the watch to RSC for servicing as it is 6 years old anyways and you would get the paperwork from RSC

Best course of action, I agree.


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[DoctorA]

Originally Posted by lastshotkid

Best course of action, I agree.


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That’s an old thread from May 2018! I’m sure OP has already moved on!

[JebM]

you had to have known it wasn't going to go well coming in to complain 7 years on...

[s14roller]

Originally Posted by DoctorA

That’s an old thread from May 2018! I’m sure OP has already moved on!

As I was reading I was like, sounds just like a situation I read about last year...

[dardeca]

Originally Posted by anksagr

OP the best course of action at this time would be to send the watch to RSC for servicing as it is 6 years old anyways and you would get the paperwork from RSC

Agree.

[toolr]

OP hasn't posted in 18 months.

[LuminousMaximus]

I'm not sure if this was mentioned, but maybe they sold a similar watch to another Bloke, and he has your warranty papers, and you have his.

Maybe a check thru their records would yield some light, or in this case,
"The Missing Warranty Card..."

[kieselguhr]

Originally Posted by Old Expat Beast

I'd be kicking myself for not checking that the numbers matched.

This. Hands down. Should this happen to anyone

[eco8gator]

Try to get a good deal on a Rolex service and you will get a new card.

[teabags001]

Originally Posted by kdqq

OP absolutely has the right to be furious. If I was in their shoes, I would demand that the AD pay for Rolex validation. I think Rolex service center now offers new owner registration changes on second hand watches. In Canada this is approximately $200.

Never heard of this. So you can take a used Rolex you bought and get a new card with your name on it for $200 and have it registered in your name?


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[Verdi]

Deleted post.

[rexG]

Originally Posted by mike.k

Thanks for responding back! The person that's buying my watch has deducted $100 for not having the appropriate certificate. Personally speaking, I could care less if Kerns gave me the $100. I'm just disappointed they sold me the watch with another watches certificate. I didn't know any better about serial numbers...I was new to watches and trusted them since they were a Rolex AD. Based on how I was treated today, I will not do business with them again.

Im sure if they were to call you and offer you a nice piece....like a white ceramic Daytona.......all will be forgotten.

[SpeedyTuomas]

I would go with their suggestion and expect a significant -% on my next watch from them. Pretty sloppy not to check that serial numbers match..

Edit: Oh, old thread.

[Fort Rolex]

Sounds like they made a slight error and 6 years later are willing to do what they can to help. I’d commend them for that tbh

Go get a service estimate from RSC that’ll give you an official Rolex doc with the serial. Shouldn’t cost anything either

[Jim Smyth]

OK so they screwed up. So did you by not checking the numbers before leaving the store. Live and learn. I would have never expected anything going back 6 years later. Move on.................

[fskywalker]

Originally Posted by anksagr

OP the best course of action at this time would be to send the watch to RSC for servicing as it is 6 years old anyways and you would get the paperwork from RSC

Best approach at this point

[Hollie_Rollie]

I love when these old threads get traction again. I don’t think the OP has logged on since July 2018. I think he just wanted to vent

[mstng66glh]

Just reading this thread. The OP did not mention how much he paid for the watch 6 years ago when he bought it. And how much did the Sub appreciated when he sold it. Even though he lost 100 because no papers. Ill bet he made his money plus more. Now you can’t buy a ceramic sub date less than 10k dollars. Just want to add. Me and my friends we shop there all the time. We find them one of the best Jewlers in San Mateo county.