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mbent001 · 6 March 2020, 07:43 AM

I’ve given up waiting for AD to come through. Decided I’m going to pay a premium to get what I want. Spoke to an AD today (not one I’ve bought my 3 pieces from) and he told me if I don’t buy from an AD, and even though I receive the warranty card, without the original receipt Rolex will not perform warranty work. Is it true that I must have BOTH the warranty card and the original receipt. to get Rolex to honor warranty? And if that’s accurate how do you get a watch fixed if you purchase aftermarket? Please advise. Thanks

dwjez14 · 6 March 2020, 07:47 AM

If you have a warranty card you should be fine. Receipt shouldn’t be necessary. Buy gray and save the wait and frustration of playing the AD games. What watch is it your wanting to purchase ? Also keep in mind a small percentage of Rolex actually have to go in for warranty work. Some people don’t even care about the warranty cards

dwjez14 · 6 March 2020, 07:47 AM

What part of Texas you from by the way ?

mbent001 · 6 March 2020, 07:53 AM

Central Texas...between Austin, Houston and College Station.

Skydweller is the watch I’m looking for.

MichelleP · 6 March 2020, 08:34 AM

I've never heard of needing a receipt along with the warranty. You just need the warranty card. Love how the AD tells you they can't get you a watch but you can't buy grey either

Handey0465 · 6 March 2020, 10:16 AM

Quote:

Originally Posted by MichelleP

I've never heard of needing a receipt along with the warranty. You just need the warranty card. Love how the AD tells you they can't get you a watch but you can't buy grey either

Lol. This is spot on. The AD is blowing smoke

mineral · 6 March 2020, 10:40 AM

Not true. Most RSC does not even ask for warranty card to accept the watch for service as long as the watch is genuine

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djgallo · 6 March 2020, 10:54 AM

Not true

dchernikoff · 6 March 2020, 11:28 AM

Not true and the AD knows it. Shame on him!

-Dan

Easy E · 6 March 2020, 11:35 AM

Mind if I ask which AD?

10klakes · 6 March 2020, 09:33 PM

Not true. I’ve sent in a watch with warranty card alone, no issues.

nda · 6 March 2020, 09:37 PM

The warranty follows the watch - not the buyer.

enjoythemusic · 6 March 2020, 09:47 PM

Which AD gave you that advise, as it is not true? i know Rolex visits this forum and so they'd want to re-train that AD to provide correct information to their customers.

Yess · 6 March 2020, 09:52 PM

As others have said, warranty is tied to the watch... And the watch has a serial number.
What's the saying, a little bit of power...

calebb90 · 6 March 2020, 10:28 PM

Don’t tell Dougiebaby that you’re buying gray. He will kick you out of the club and you can’t get back in until April 15!

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m j b · 6 March 2020, 10:43 PM

What a shame. Salespeople shouldn't lie, especially about things that are easily proven.

6 March 2020, 07:43 AM	#1
mbent001 "TRF" Member Join Date: Feb 2019 Location: Texas Posts: 5	Need Advice I’ve given up waiting for AD to come through. Decided I’m going to pay a premium to get what I want. Spoke to an AD today (not one I’ve bought my 3 pieces from) and he told me if I don’t buy from an AD, and even though I receive the warranty card, without the original receipt Rolex will not perform warranty work. Is it true that I must have BOTH the warranty card and the original receipt. to get Rolex to honor warranty? And if that’s accurate how do you get a watch fixed if you purchase aftermarket? Please advise. Thanks

6 March 2020, 10:40 AM	#7
mineral "TRF" Member Join Date: Dec 2005 Posts: 3,670	Not true. Most RSC does not even ask for warranty card to accept the watch for service as long as the watch is genuine Sent from my iPhone using Tapatalk __________________ Watching date changes every midnight

6 March 2020, 11:28 AM	#9
dchernikoff "TRF" Member Join Date: Sep 2014 Real Name: Dan Location: Palo Alto, CA Watch: Sub LV Posts: 678	Not true and the AD knows it. Shame on him! -Dan __________________ Watches: GMT-II Coke series K; DJ36 SS white-dial & Roulette date; 126610LV Starbucks Wife's watch: DJ31 RG/SS, diamond dial, diamond bezel -- "Wear the watch, don't let the watch wear you!"

6 March 2020, 09:47 PM	#13
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,164	Which AD gave you that advise, as it is not true? i know Rolex visits this forum and so they'd want to re-train that AD to provide correct information to their customers. __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

6 March 2020, 10:43 PM	#16
m j b "TRF" Member Join Date: Mar 2011 Real Name: Michael Location: RTP, NC, USA Watch: ♕& Ω Posts: 5,215	What a shame. Salespeople shouldn't lie, especially about things that are easily proven. __________________ Enjoy life - it has an expiration date. Disclaimer: Please note that the avatar is not an accurate representation of how I look. The camera adds 10 pounds...

6 March 2020, 07:47 AM	#2
dwjez14 2024 Pledge Member Join Date: Nov 2018 Real Name: Danny Location: Mansfield , Texas Watch: All of them Posts: 2,381	If you have a warranty card you should be fine. Receipt shouldn’t be necessary. Buy gray and save the wait and frustration of playing the AD games. What watch is it your wanting to purchase ? Also keep in mind a small percentage of Rolex actually have to go in for warranty work. Some people don’t even care about the warranty cards

6 March 2020, 07:53 AM	#4
mbent001 "TRF" Member Join Date: Feb 2019 Location: Texas Posts: 5	Central Texas...between Austin, Houston and College Station. Skydweller is the watch I’m looking for.

6 March 2020, 08:34 AM	#5
MichelleP "TRF" Member Join Date: Feb 2013 Location: Bay Area Watch: DD 40RG Olive dial Posts: 4,640	I've never heard of needing a receipt along with the warranty. You just need the warranty card. Love how the AD tells you they can't get you a watch but you can't buy grey either

6 March 2020, 10:54 AM	#8
djgallo Banned Join Date: Jul 2019 Location: Eastwest Posts: 1,322	Not true

6 March 2020, 11:35 AM	#10
Easy E 2024 SubLV41 Pledge Member Join Date: Jun 2017 Location: GA Posts: 5,075	Mind if I ask which AD?

6 March 2020, 09:33 PM	#11
10klakes "TRF" Member Join Date: Nov 2017 Location: USA Watch: Collector Posts: 1,482	Not true. I’ve sent in a watch with warranty card alone, no issues.

6 March 2020, 09:37 PM	#12
nda "TRF" Member Join Date: Nov 2019 Location: England Posts: 413	The warranty follows the watch - not the buyer.

6 March 2020, 09:52 PM	#14
Yess "TRF" Member Join Date: Jan 2020 Location: Good Hope Watch: 124060 Posts: 1,596	As others have said, warranty is tied to the watch... And the watch has a serial number. What's the saying, a little bit of power...

6 March 2020, 10:28 PM	#15
calebb90 Banned Join Date: Sep 2016 Location: USA Posts: 905	Don’t tell Dougiebaby that you’re buying gray. He will kick you out of the club and you can’t get back in until April 15! Sent from my iPhone using Tapatalk

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