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hark · 8 June 2020, 03:22 AM

This is what has stopped me from buying into the brand.

Is the only option for repair to send the watch to Japan?

What about after the warranty expires? Or if purchased on grey market?

Mifune · 8 June 2020, 03:29 AM

no

Jostack · 8 June 2020, 05:03 AM

https://www.grand-seiko.com/us-en/support

toxicavenger · 8 June 2020, 05:04 AM

Not a big deal. One thing about GS service is I have yet to have them not do something or send back a defective watch. I can not say this about Rolex.

Mifune · 8 June 2020, 05:11 AM

it's not the same experience as a Rolex though... frankly, there are seikos from the 1970's still running strong.

Chester01 · 8 June 2020, 05:54 AM

Why would this concern anyone? They made the watch, why not go back to the mother ship for repairs/service?

Old Expat Beast · 8 June 2020, 07:49 AM

Quote:

Originally Posted by Mifune

it's not the same experience as a Rolex though... frankly, there are seikos from the 1970's still running strong.

And many from the early 60s

JR16 · 8 June 2020, 10:12 AM

This shouldn’t be a concern. They can do most of the service work in NJ, and no big deal of it needs to go to Japan. Just like no big deal if my PP etc needs to go to Switzerland.

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GB-man · 8 June 2020, 11:49 AM

Doesn’t even remotely concern me. In fact seiko being the powerhouse that they are gives me confidence I’ll always have their support down the road.

So far all my GS have been flawless. My most recent purchase is running +1 per week.

Psmith · 8 June 2020, 12:05 PM

No concerns about GS. Over the years my experience with Rolex service has been 'variable', shall we say, and certainly no better than other brands. I've sent watches to Switzerland and Germany for service/repair without issue.

829maxx · 8 June 2020, 04:08 PM

They have a service center on the east coast. That has never been a big concern for me - Most people have to ship any brand watch for service...especially in the rural parts.

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1William · 8 June 2020, 08:45 PM

Not a concern for me. If the watch needs service they will take care of it.

8 June 2020, 03:22 AM	#1
hark "TRF" Member Join Date: Apr 2019 Location: fla Posts: 34	Any Grand Seiko owners concerned about getting repairs done without sending to Japan? This is what has stopped me from buying into the brand. Is the only option for repair to send the watch to Japan? What about after the warranty expires? Or if purchased on grey market?

8 June 2020, 11:49 AM	#9
GB-man 2024 SubLV41 Pledge Member Join Date: Nov 2012 Location: USA Watch: addiction issues Posts: 37,355	Doesn’t even remotely concern me. In fact seiko being the powerhouse that they are gives me confidence I’ll always have their support down the road. So far all my GS have been flawless. My most recent purchase is running +1 per week. __________________

8 June 2020, 12:05 PM	#10
Psmith "TRF" Member Join Date: Sep 2008 Real Name: Clive Location: Exoplanet Watch: spring-driven Posts: 38,856	No concerns about GS. Over the years my experience with Rolex service has been 'variable', shall we say, and certainly no better than other brands. I've sent watches to Switzerland and Germany for service/repair without issue. __________________

8 June 2020, 03:29 AM	#2
Mifune Banned Join Date: Apr 2020 Location: here AND there... Posts: 2,240	no

8 June 2020, 05:03 AM	#3
Jostack "TRF" Member Join Date: Mar 2019 Location: Ohio Posts: 354	https://www.grand-seiko.com/us-en/support

8 June 2020, 05:04 AM	#4
toxicavenger "TRF" Member Join Date: Feb 2010 Location: Colorado Springs Watch: Seiko's Posts: 2,563	Not a big deal. One thing about GS service is I have yet to have them not do something or send back a defective watch. I can not say this about Rolex.

8 June 2020, 05:11 AM	#5
Mifune Banned Join Date: Apr 2020 Location: here AND there... Posts: 2,240	it's not the same experience as a Rolex though... frankly, there are seikos from the 1970's still running strong.

8 June 2020, 05:54 AM	#6
Chester01 "TRF" Member Join Date: Jun 2018 Location: East Coast Watch: 16610 Posts: 4,933	Why would this concern anyone? They made the watch, why not go back to the mother ship for repairs/service?

8 June 2020, 10:12 AM	#8
JR16 2024 Pledge Member Join Date: Jan 2013 Location: USA Posts: 6,253	This shouldn’t be a concern. They can do most of the service work in NJ, and no big deal of it needs to go to Japan. Just like no big deal if my PP etc needs to go to Switzerland. Sent from my iPhone using Tapatalk Pro

8 June 2020, 04:08 PM	#11
829maxx "TRF" Member Join Date: Oct 2019 Location: Seattle Watch: GO Sixties Fiery O Posts: 178	They have a service center on the east coast. That has never been a big concern for me - Most people have to ship any brand watch for service...especially in the rural parts. Sent from my iPhone using Tapatalk

8 June 2020, 08:45 PM	#12
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,776	Not a concern for me. If the watch needs service they will take care of it.

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