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30 September 2020, 04:54 AM | #1 |
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I'm confused after received the watch from RSC
I have a Tudor BB GMT 79830 with a date-changing issue, I told RSC at Dallas and they offer me to change the date function part. Because of the COVID-19 situation, it took me almost 2 months to get it done.
I don't have time to check the watch until today. I read the invoice, it seems they serviced the movement (which I did not realize). The part that confused me the most is the "acrylic crystal". First, Tudor BB GMT uses the sapphire crystal, not acrylic crystal, am I correct? Second, When I give RSC my watch, they did not mention any defect of the crystal, why replace it? Anyone knows why is that? Do you have the same experience?
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30 September 2020, 05:00 AM | #2 |
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This is the exact message I got when my date wheel issue was fixed. I think it’s likely just standard language.
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30 September 2020, 05:00 AM | #3 |
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Real Name: Albert
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I'm confused after received the watch from RSC
Looks like generic service wordings to me. Also, it says “Where applicable”.
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30 September 2020, 05:03 AM | #4 |
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Maybe the person who typed the note made an error on the acrylic part .
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30 September 2020, 05:03 AM | #5 |
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What was the date wheel issue ?
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30 September 2020, 05:06 AM | #6 |
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It's a general problem for many Tudor GMT, the date will be stuck between 2 dates when it jumps
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30 September 2020, 05:14 AM | #7 |
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Likely a copy pasted generic pre-typed message.
Rolex/Tudor haven’t used acrylic crystals in a very long time. Your Tudor GMT uses a sapphire crystal |
30 September 2020, 05:16 AM | #8 |
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That is a generic response from years back and they simply never bothered to modernize it.
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30 September 2020, 05:34 AM | #9 |
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Standard lingo, which would not apply to your watch, since yours has a sapphire crystal.
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30 September 2020, 05:47 AM | #10 |
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Yep I got the exact same response with mine. It annoyed me because my movement was replaced but now I have no proof that it was actually done. The crystal stuff is boiler plate and says "where applicable" so they only replace it if they need to.
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30 September 2020, 06:20 AM | #11 |
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You'll never know, I should ask about it when they passed me the watch :)
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30 September 2020, 12:36 PM | #12 | |
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Quote:
Sapphire gets reused unless there's a problem. They replaced the sapphire on my wife's OP 26mm last year, but it dated to 1990 and had never been serviced and was chipped on the edge. |
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1 October 2020, 01:53 AM | #13 |
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Tudors response to the date wheel issue has been abysmal.
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1 October 2020, 03:38 AM | #14 |
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*Where applicable
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1 October 2020, 03:56 AM | #15 |
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Congratulations on getting it back
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