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bcarneal · 23 March 2021, 07:38 AM

Looking for some help. I buy liquidation jewelry from Macy’s, and occasionally a higher end watch is in a lot. I have a Bell & Ross Golden Heritage. The issue is, the main second hand does not tick, stuck at 12:00. The secondary second hand works fine, keeps good time. The jewelry included is supposed to be store stock, so pulled right out of the store, so I don’t think it was a return or anything like that. I’ve tried winding, but beyond that, not sure what else might help, or if it’s something that needs to be fixed? Thanks in advance!

enjoythemusic · 23 March 2021, 08:44 AM

Should be under warranty? I'd send it in.

bcarneal · 23 March 2021, 09:08 AM

Quote:

Originally Posted by enjoythemusic

Should be under warranty? I'd send it in.

I doubt they would cover it as I purchased it through Macys liquidation, so I don't necessarily have a single item purchase receipt. Has a warranty card, but it wasn't stamped by Macys.

enjoythemusic · 23 March 2021, 12:40 PM

Did you call B&R and ask?

23 March 2021, 07:38 AM	#1
bcarneal "TRF" Member Join Date: Sep 2008 Location: NW Arkansas Posts: 53	Help w/ Bell & Ross Golden Heritage Looking for some help. I buy liquidation jewelry from Macy’s, and occasionally a higher end watch is in a lot. I have a Bell & Ross Golden Heritage. The issue is, the main second hand does not tick, stuck at 12:00. The secondary second hand works fine, keeps good time. The jewelry included is supposed to be store stock, so pulled right out of the store, so I don’t think it was a return or anything like that. I’ve tried winding, but beyond that, not sure what else might help, or if it’s something that needs to be fixed? Thanks in advance!

23 March 2021, 08:44 AM	#2
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,164	Should be under warranty? I'd send it in. __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

23 March 2021, 12:40 PM	#4
enjoythemusic 2024 Pledge Member Join Date: Nov 2012 Real Name: Steven Location: Glocal Posts: 21,164	Did you call B&R and ask? __________________ __________________ ----> Was Great Seeing Everyone At The TRF December 9 Tampa Meetup <---- https://www.rolexforums.com/showthread.php?t=968133 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory.

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