Anyone else get a mailer from AD autohrized RSC

[swiss_seth]

I’ve been using my local A.D. as my watchmaker for years and he is Rolex trained and does a great job. This is the first time I got a mailer that specifically said they were a authorized repair center, which I already knew.


So happy I can walk my Rolex in and pick up, no shipping worries!!

[ArtNouveau]

Both my AD in my former home and one here in my new area have watchmakers on staff but neither do warranty repairs. I spoke with the tech in my new location yesterday, he can do minor repairs and adjustments on any brand as long as he can get parts for it.

[padi56]

Its called good marketing nothing more .

[swiss_seth]

Originally Posted by padi56

Its called good marketing nothing more .

Its definitely good marketing and advertising but this service is authorized by Rolex. When it come to service they do everything the RSC does but at a brick and mortar store. The whole basement of this large building is the watch repair area. Obviously Rolex parts account etc. No more marketing than a RSC or am I missing something?

[Mendota]

Originally Posted by swiss_seth

Its definitely good marketing and advertising but this service is authorized by Rolex. When it come to service they do everything the RSC does but at a brick and mortar store. The whole basement of this large building is the watch repair area. Obviously Rolex parts account etc. No more marketing than a RSC or am I missing something?

My AD is also this way. Their Rolex certified watchmaker has been doing this for over 45 years and is well regarded in the industry. He just won the Horologist of The Year award by our state's board. They do most of the RSC warranty work right there.

[swiss_seth]

Originally Posted by Mendota

My AD is also this way. Their Rolex certified watchmaker has been doing this for over 45 years and is well regarded in the industry. He just won the Horologist of The Year award by our state's board. They do most of the RSC warranty work right there.

I love the fact that when I have a technical question or special request I can just ask him.

[RJRJRJ]

"Repairs Right Onsite" sounds funny.

[mannyv11]

This isn't just good marketing. Obviously they have a rolex parts account and you also get the service warranty from Rolex with the repair. If something were to happen within the warranty period you wouldn't have to go back to Henne if you weren't close, you could end up going to RSC in NY or Dallas if you wanted.

They also have to have a certain amount of SF as well as rolex required tools to be one of these repair centers. There aren't many around in the USA that have this accreditation from Rolex so IMO this isn't just marketing.

[dannyp]

Yet “battery replacement” is on the list of services…

I guess there are some Cellini quartz and OQ watches floating around…

[Harry-57]

My AD has a Rolex accredited and trained technician on site, who uses Rolex parts and Rolex authorised equipment. He is also Omega trained/accredited but he doesn't do big repairs or strip down jobs on Omega (see later).

They are authorised to perform Rolex warranty work up to a point. Some jobs they can't do but they will take the watch in and send it to a RSC. They fixed the broken mainspring of my 2 year old Z Blue on site, which resulted in a 2 day turn around. It would have been weeks/months if sent to the RSC.

For a watch which is out of warranty they can send it to Rolex or do it in house at the customer's discretion. They repair, service and refurbish a lot of Rolex watches. It's lucrative. Other brands get sent to the manufacturer's/distributor's service centre(s) for significant work and repair. The profit margins aren't high enough to justify doing the work in house.

[swiss_seth]

Originally Posted by mannyv11

This isn't just good marketing. Obviously they have a rolex parts account and you also get the service warranty from Rolex with the repair. If something were to happen within the warranty period you wouldn't have to go back to Henne if you weren't close, you could end up going to RSC in NY or Dallas if you wanted.

They also have to have a certain amount of SF as well as rolex required tools to be one of these repair centers. There aren't many around in the USA that have this accreditation from Rolex so IMO this isn't just marketing.

I asked and they include the standard Rolex warranty after service is done.

[swiss_seth]

Originally Posted by dannyp

Yet “battery replacement” is on the list of services…

I guess there are some Cellini quartz and OQ watches floating around…

I own quartz watches other than my Rolex watches, nice that they can do that too. lol

I imagine they could even replace an Oyster-Quartz battery!


Anyway, they have been in business since 1887 and a AD since before I knew what 904L was. I sure hope they pass TRF lofty standards.

[mannyv11]

Originally Posted by swiss_seth

I own quartz watches other than my Rolex watches, nice that they can do that too. lol

I imagine they could even replace an Oyster-Quartz battery!


Anyway, they have been in business since 1887 and a AD since before I knew what 904L was. I sure hope they pass TRF lofty standards.

I’ve spent some time in Pittsburgh and Henne is absolutely the best from the top all the way to the bottom. There isn’t a nicer jewelry store out there!

[GGGMT]

Originally Posted by RJRJRJ

"Repairs Right Onsite" sounds funny.

It’s all they have to offer onsite.


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[MRBolton]

Surprised that they’d have the Rolex watchmaker wearing a watch on a NATO.

[joli160]

Nice that it works for you, must be very convenient.

My experience with a fully recognized AD so called RSC is less than positive.
These watchmakers are employed by the AD and not by Rolex, they were taking shortcuts. One day repairing a cuckoo’s clock and the next day botching up my DD. Since I avoid them like the plague.

For me only the real Rolex owned RSC. Their only business is servicing with no doubt a good QC system in place. No shortcuts, procedures in place.

[SLWoodster]

Rolex Authorized Service centers like this do not do everything. It depends on the scope of work and i'm sure it depends on the on-site watchmaker's abilities. It can still be sent back to RSC in other cities.

But it's not a bad thing!

[swiss_seth]

Originally Posted by joli160

Nice that it works for you, must be very convenient.

My experience with a fully recognized AD so called RSC is less than positive.
These watchmakers are employed by the AD and not by Rolex, they were taking shortcuts. One day repairing a cuckoo’s clock and the next day botching up my DD. Since I avoid them like the plague.

For me only the real Rolex owned RSC. Their only business is servicing with no doubt a good QC system in place. No shortcuts, procedures in place.

I am sorry to hear that but I can guarantee Henne doesn't cut corners like that or they wouldn't have hired on a second watchmaker and been a staple in Pittsburgh for so long.

I cant say I am surprised about what you experience though.

[padi56]

Originally Posted by MRBolton

Surprised that they’d have the Rolex watchmaker wearing a watch on a NATO.

Its the watchmaker that works on the watches and not his watch strap who cares about whatever watch or watch strap he/she is wearing, its the watchmakers skills acquired over many years thats the main requirement.

[schwantz1]

I’ve had two Rolex watches repaired by Henne’s under warranty and both repairs were done timely and to my satisfaction.

[MRBolton]

Originally Posted by padi56

Its the watchmaker that works on the watches and not his watch strap who cares about whatever watch or watch strap he/she is wearing, its the watchmakers skills acquired over many years thats the main requirement.

My point is that it’s an official Rolex jeweler’s ad. I don’t think Rolex themselves would condone advertising services related to their brand as it’s been done here. You’d think they’d have him wearing a Rolex per factory specs, even if he doesn’t own it.

Kinda like having an ad for Nike sweatpants, but the model has on a pair of Adidas or just a no-name brand of shoes. Brands seem to want their products to stick together whenever possible. If you go look at Ralph Lauren at Saks 5th Avenue’s website, you won’t see them dress the models in mismatched brands where the wearer has on Ermenegildo Zegna pants, a Ralph Lauren shirt (the product page you clicked on), and a pair of Ferragamo shoes. Instead, you’ll see Ralph Lauren from head to shoes.

I think Rolex even have rules for AD’s to not have any other brand within X number of feet of their display case. They’re so meticulous about separating their brand from others. While it may be more “real life” in presentation, it’s not what the brand would probably want.

Do I think it’s fine? Yes, but I bet Rolex themselves wouldn’t approve. I personally don’t care and don’t have a dog in the race. Just surprised the AD opened themselves up to possible conflict with Rolex.