AP House HK Great Experience

[aldyrifqi]

Just back from AP House, they limit 8 customers per day due to the covid restriction. even normal boutique require to make appointment

[JF100]

I vehemently disagree. AP house service whilst you are there, in the present, face to face, is good. Thereafter it is shocking. 2-3 years ago you were treated like a king, now the SA's dont even reply to whatsapp messages - they have it way too easy. They have it fall on their lap because for every watch theres 10 drooling buyers - no sales work to do at all. It's created a culture of complacency in my humble opinion, and i find it distasteful. VC on the other hand - total opposite, brilliant service all round - a true luxury experience.

[DonLee]

Originally Posted by JF100

I vehemently disagree. AP house service whilst you are there, in the present, face to face, is good. Thereafter it is shocking. 2-3 years ago you were treated like a king, now the SA's dont even reply to whatsapp messages - they have it way too easy. They have it fall on their lap because for every watch theres 10 drooling buyers - no sales work to do at all. It's created a culture of complacency in my humble opinion, and i find it distasteful. VC on the other hand - total opposite, brilliant service all round - a true luxury experience.

On the contrary, I’ve met with VC people face to face several times. I and made myself very clear how much I love watches and would like to purchase something from them. Not once did they give me any hint, or any word about any possibilities. 3 years later, I’m holding 4 pateks and 1 AP, still nothing to show from VC. Oh well. Maybe it’s a good thing. I need to save my money and pick my spots.

[NTCP8]

Hmm, VC left a bit of a bad taste in my mouth. Went to the boutique in Landmark/Princess building few months ago. They kept on pushing some models where I have zero interest in, for example the Tradtionnelle Complete Calendar Openface. It's a nice watch, but they kept on saying how 'hot' this will be in the future...

Left the boutique and within a few minutes I received messages with dozen emojis and abbreviations (which I don't even understand) of how hot the Tradtionnelle is. The entire experience came over as a bit cheap.

AP never forced me to buy a CODE. It's the one I wanted. They also reply to my messages quite fast, while I know they have more important clients. AP is great in customer service, which is part of their business model/sales strategy...

[thekman]

Originally Posted by DonLee

On the contrary, I’ve met with VC people face to face several times. I and made myself very clear how much I love watches and would like to purchase something from them. Not once did they give me any hint, or any word about any possibilities. 3 years later, I’m holding 4 pateks and 1 AP, still nothing to show from VC. Oh well. Maybe it’s a good thing. I need to save my money and pick my spots.

I am sorry but which watch have you been trying to get from VC for 3 years? I think most dress watches are still pretty available and the Overseas were readily available to buy at most ADs/boutiques until mid 2021.

[youthagainsttt]

Originally Posted by thekman

I am sorry but which watch have you been trying to get from VC for 3 years? I think most dress watches are still pretty available and the Overseas were readily available to buy at most ADs/boutiques until mid 2021.

Certainly not in Hong Kong, I've been going to their boutiques for the past 5-6 years intermittently & they've never had one up for sale actually in-store.

It is a bit random though with the service you get with each SA, this should be quite obvious.

Just as an aside, I'd rank the service at Cartier as above AP, then I'd rate Hublot/Roger Dubuis/AP on the same level. If you're talkinga about purely service/overall experience

[JF100]

It sounds like it really is pot luck then. We are all having different experiences. Personally i just dont understand how a SA who is competent to the scale of 1/100 fails to respond a text message. At least vc sent you some emojis! lol.

[zinzanzigara]

I think if they're blanking you it's most likely that you've sold a watch you were allocated too soon and have been blacklisted

[JF100]

Originally Posted by zinzanzigara

I think if they're blanking you it's most likely that you've sold a watch you were allocated too soon and have been blacklisted

Nope i havent sold any watches they are just shit sales people.

[Jlamb]

Originally Posted by youthagainsttt

Certainly not in Hong Kong, I've been going to their boutiques for the past 5-6 years intermittently & they've never had one up for sale actually in-store.

It is a bit random though with the service you get with each SA, this should be quite obvious.

Just as an aside, I'd rank the service at Cartier as above AP, then I'd rate Hublot/Roger Dubuis/AP on the same level. If you're talkinga about purely service/overall experience

Cartier, Lange and JLC (at 1881) for me are top. Then Patek (friendly across all ADs). And then Rolex is hit and miss. VC was terrible at 1881.

But I do have to say the service of the smaller ADs are generally much worse, had a terrible experience at the tiny Landmark JLC. I now just avoid small ones in general.

But AP House sounds great, will try to drop by when restrictions are eased.