Rolex fluted bezel damaged.

[lennywilkins]

Originally Posted by PC-CambridgeUK

They appear to be unconcerned with this. I am well aware that Rolex would never polish a case with the bezel in place. Mappin & Webb say their Rolex approved watchmaker always does. As for waiting lists, jumping the queue needs only a modest brown envelope in at least one store......

Your watch will have been serviced by the new Watches of Switzerland place in Manchester. They've botched the polish of the bezel - escalate your complaint to Rolex themselves.