Anyone Else Hear about This

[Tavli3]

Originally Posted by Rashid.bk

Except it won't work in practice. It's just another tightening of stock and allocation. What this all sounds like is even less watches. The backlog will never be cleared and people will never be able to order anything. Even a 31mm president Datejust won't be allowed regardless of backlog because the manufacturing time will "fall outside of 16 weeks". Pretty much the Rolex buying situation will only benefit the super rich vips, historically connected grey dealers and lottery stars and moon aligned luck of the draw buyers.

Agree 110%. What I can’t make sense of is why Rolex would alienate good customers. My SA lost a sale on a 41k watch that was not on the allocation list. I consider anyone buying a nonallocated watch that’s 41k a pretty good customer. So why would Rolex tell that customer to basically piss off by not grandfathering older orders and worse kick them out of the queue. which tells them go elsewhere for a watch cause we don’t know when or if you’ll ever get a watch AND we don’t give two shits about it.

So why this 16 week red line and why make the rule retroactive? My guess is at 87 watches my AD’s backlog would take years to work off. So cancelling orders speeds up the process and let’s Rolex start with clean sheet sooner. Then the 16 week time limit prevents the backlog from rebuilding thus reducing the amount of moaning as some put it.

Still sucks for those that had hard orders in place for close to a year, not just requests for hot pieces, to be kicked to the curb.

I will also say that customers that have this happen to them have a right to be pissed. My wife’s watch was on order for 9 months and it was nothing special. Turns out we didn’t like it and if the order was canceled it would have been a favor. But we didn’t know that until she tried it on. So if after 9 months they just canceled the order with no accommodation we would have been pissed. Not privileged moaning just a good customer not liking being treated like shit by Rolex. Again this is not an AD policy.
And nobody’s life is going to change from not getting a watch but one should be able to expect the traditional manufacturer customer decorum of keeping your customers happy. Bottom line it’s bad business and what goes around comes around as they say.


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