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Paper8 · 12 May 2022, 04:37 PM

Hi there,

I’m new to this forum.

My Milgauss is about ten years old now and I hadn’t worn it for a few months.

Few days ago I wound the watch and it worked normal, then during the day it suddenly stopped. No shaking or winding would get it working again.

I left it aside and today I shook the watch and the second hand started a little, then suddenly started going backwards.

Any idea what’s up …… how much do you think estimated cost of repair at Rolex.

Thanks

P

Old Expat Beast · 12 May 2022, 04:43 PM

Take it to the Rolex Service Centre in Jardine House. I forget how much they charge, as I haven't been there for some years. Try calling.

Flamebo · 12 May 2022, 05:01 PM

Agree with the Old Expat Beast.

If you're from Hong Kong, take the watch to the RSC at Jardine House. I had a similar problem with my watch after not having worn it for months. It'd run then stop and then one time it stopped completely and wounding it only runs it for a few seconds.

Oddly enough when I took it to the RSC and then I tried to replicate the problem the watch started working properly again. Nevertheless, the person that was helping me was happy to ask the watchmakers have a look at it.

Pretty standard, they will take your watch and diagnose it. They will give you a call to let you know what problems they found and the quotation for the amount of repair/maintenance needed. You don't have to fix it if you don't want to. It's pretty quick the whole process. Pretty easy.

The only thing I would like to give you a heads up is that before during COVID in March and April, I heard they were by appointments only so best to call to find out what kind of operation they are on now. Normally, it's just walk-in but you never know these days.

By the way you'll get a nice leather watch case as well after the repair

padi56 · 12 May 2022, 05:18 PM

Quote:

Originally Posted by Paper8

Hi there,

I’m new to this forum.

My Milgauss is about ten years old now and I hadn’t worn it for a few months.

Few days ago I wound the watch and it worked normal, then during the day it suddenly stopped. No shaking or winding would get it working again.

I left it aside and today I shook the watch and the second hand started a little, then suddenly started going backwards.

Any idea what’s up …… how much do you think estimated cost of repair at Rolex.

Thanks

P

Possible mainspring is broken quite a cheap part to replace, and seeing watch is ten years old then a full RSC service is needed as for cost full service around $750.

Harry-57 · 12 May 2022, 06:33 PM

As stated, probably a mainspring failure. My Milgauss did this. Regardless, your next move should be to contact the RSC.

HogwldFLTR · 12 May 2022, 07:23 PM

Poor Milgauss; it needs some help at RSC.

mountainjogger · 12 May 2022, 07:42 PM

Quote:

Originally Posted by HogwldFLTR

Poor Milgauss; it needs some help at RSC.

fskywalker · 12 May 2022, 08:18 PM

Paid $750 to service mine late last year by RSC, good thing is you get a 2 year warranty. At least in the USA turnaround is about 2 months.

Sent from my iPhone using Tapatalk Pro

Old Expat Beast · 12 May 2022, 09:18 PM

Hong Kong should still be a good bit cheaper than the USA, UK, Europe, etc. I haven't been in for a few years and things may have changed but the HK RSC was always about half the price of the rest of the world. Turnaround time was fast, too. I had an Air King serviced in 11 days, but usual was two to three weeks. It's a big centre as there are (or were when I last checked) over 60 ADs in HK.

Paper8 · 12 May 2022, 09:22 PM

Thanks guys for all the feedback. I’ve arranged to take the watch in for a service- about time since it’s been ten years.

Little machines · 12 May 2022, 09:30 PM

Good luck ! also welcome to the forum !

HogwldFLTR · 13 May 2022, 07:46 PM

Quote:

Originally Posted by Paper8

Thanks guys for all the feedback. I’ve arranged to take the watch in for a service- about time since it’s been ten years.

Good move!!!

ippon20 · 13 May 2022, 10:25 PM

sounds like you need a new mainspring. Simple service should fix that.

Paper8 · 8 June 2022, 07:48 PM

Hey guys,

Got my watch back- luckily just a full service fixed the problem.

Full service and polish in Hong Kong will set you back $5,350HKD, Which is approx. USD$680.

First class service from Rolex as expected- I was in and out of the service Center within 15 mins.

Thanks guys for all your previous advice.

manilenyo · 8 June 2022, 10:09 PM

Quote:

Originally Posted by Paper8

Hey guys,

Got my watch back- luckily just a full service fixed the problem.

Full service and polish in Hong Kong will set you back $5,350HKD, Which is approx. USD$680.

First class service from Rolex as expected- I was in and out of the service Center within 15 mins.

Thanks guys for all your previous advice.

Thanks for the heads up, Paper8. I haven't tried HK RSC yet, but I used to have my watches serviced by Michael Young of Classic Watch Repair at TST. Turn around time is way faster (since I usually spend less than a week there) and cost of an overhaul is slightly cheaper. Can't wait to go visit once the restrictions are lifted.

Harry-57 · 8 June 2022, 10:34 PM

Sounds like a good result.

Old Expat Beast · 8 June 2022, 10:55 PM

Quote:

Originally Posted by Paper8

Hey guys,

Got my watch back- luckily just a full service fixed the problem.

Full service and polish in Hong Kong will set you back $5,350HKD, Which is approx. USD$680.

First class service from Rolex as expected- I was in and out of the service Center within 15 mins.

Thanks guys for all your previous advice.

Sounds like they've brought their prices more in line with the rest of the world in recent years. Anyway, glad you got it fixed and all good.

Jackie Daytona · 8 June 2022, 11:02 PM

Quote:

Originally Posted by Paper8

Hey guys,

Got my watch back- luckily just a full service fixed the problem.

Full service and polish in Hong Kong will set you back $5,350HKD, Which is approx. USD$680.

First class service from Rolex as expected- I was in and out of the service Center within 15 mins.

Thanks guys for all your previous advice.

Glad to hear it went so well. Post some pics before and after service if you can. Always like to see how nicely they typically come out.

brandrea · 8 June 2022, 11:19 PM

Quote:

Originally Posted by Paper8

Hey guys,

Got my watch back- luckily just a full service fixed the problem.

Full service and polish in Hong Kong will set you back $5,350HKD, Which is approx. USD$680.

First class service from Rolex as expected- I was in and out of the service Center within 15 mins.

Thanks guys for all your previous advice.

Glad to hear you got it sorted

SS Oyster · 9 June 2022, 05:39 PM

Quote:

Originally Posted by Paper8

Hey guys,

Got my watch back- luckily just a full service fixed the problem.

Full service and polish in Hong Kong will set you back $5,350HKD, Which is approx. USD$680.

First class service from Rolex as expected- I was in and out of the service Center within 15 mins.

Thanks guys for all your previous advice.

You had a full Rolex service in 15 mins?!?

Sent from my iPhone using Tapatalk

Flamebo · 9 June 2022, 07:34 PM

Quote:

Originally Posted by Paper8

Hey guys,

Got my watch back- luckily just a full service fixed the problem.

Full service and polish in Hong Kong will set you back $5,350HKD, Which is approx. USD$680.

First class service from Rolex as expected- I was in and out of the service Center within 15 mins.

Thanks guys for all your previous advice.

Glad it all worked out for you.
Plus that bonus green case they give you along with your serviced watch!

Andad · 9 June 2022, 08:44 PM

Quote:

Originally Posted by SS Oyster

You had a full Rolex service in 15 mins?!?

Sent from my iPhone using Tapatalk

I hope that was just the drop off time?

12 May 2022, 04:37 PM	#1
Paper8 "TRF" Member Join Date: May 2022 Location: Hk Posts: 3	Rolex Milgauss Problem Hi there, I’m new to this forum. My Milgauss is about ten years old now and I hadn’t worn it for a few months. Few days ago I wound the watch and it worked normal, then during the day it suddenly stopped. No shaking or winding would get it working again. I left it aside and today I shook the watch and the second hand started a little, then suddenly started going backwards. Any idea what’s up …… how much do you think estimated cost of repair at Rolex. Thanks P

12 May 2022, 04:43 PM	#2
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,820	Take it to the Rolex Service Centre in Jardine House. I forget how much they charge, as I haven't been there for some years. Try calling. __________________ _______________________

12 May 2022, 07:23 PM	#6
HogwldFLTR 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: Too many to list! Posts: 33,692	Poor Milgauss; it needs some help at RSC. __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

12 May 2022, 08:18 PM	#8
fskywalker 2024 Pledge Member Join Date: Aug 2014 Real Name: Francisco Location: San Juan, PR Watch: Is Ticking ! Posts: 25,179	Paid $750 to service mine late last year by RSC, good thing is you get a 2 year warranty. At least in the USA turnaround is about 2 months. Sent from my iPhone using Tapatalk Pro __________________ Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 310.30.42.50.01.002 / 210.90.42.20.01.001 Zenith 02.480.405 2FA security enabled

12 May 2022, 09:18 PM	#9
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,820	Hong Kong should still be a good bit cheaper than the USA, UK, Europe, etc. I haven't been in for a few years and things may have changed but the HK RSC was always about half the price of the rest of the world. Turnaround time was fast, too. I had an Air King serviced in 11 days, but usual was two to three weeks. It's a big centre as there are (or were when I last checked) over 60 ADs in HK. __________________ _______________________

12 May 2022, 05:01 PM	#3
Flamebo "TRF" Member Join Date: Oct 2012 Location: Hong Kong / YVR Posts: 6	Agree with the Old Expat Beast. If you're from Hong Kong, take the watch to the RSC at Jardine House. I had a similar problem with my watch after not having worn it for months. It'd run then stop and then one time it stopped completely and wounding it only runs it for a few seconds. Oddly enough when I took it to the RSC and then I tried to replicate the problem the watch started working properly again. Nevertheless, the person that was helping me was happy to ask the watchmakers have a look at it. Pretty standard, they will take your watch and diagnose it. They will give you a call to let you know what problems they found and the quotation for the amount of repair/maintenance needed. You don't have to fix it if you don't want to. It's pretty quick the whole process. Pretty easy. The only thing I would like to give you a heads up is that before during COVID in March and April, I heard they were by appointments only so best to call to find out what kind of operation they are on now. Normally, it's just walk-in but you never know these days. By the way you'll get a nice leather watch case as well after the repair

12 May 2022, 06:33 PM	#5
Harry-57 2024 Pledge Member Join Date: Apr 2018 Real Name: Harry Location: England Posts: 10,669	As stated, probably a mainspring failure. My Milgauss did this. Regardless, your next move should be to contact the RSC.

12 May 2022, 09:22 PM	#10
Paper8 "TRF" Member Join Date: May 2022 Location: Hk Posts: 3	Thanks guys for all the feedback. I’ve arranged to take the watch in for a service- about time since it’s been ten years.

12 May 2022, 09:30 PM	#11
Little machines "TRF" Member Join Date: Feb 2019 Real Name: Joseph Location: USA Posts: 2,652	Good luck ! also welcome to the forum !

13 May 2022, 10:25 PM	#13
ippon20 2024 Pledge Member Join Date: Nov 2008 Real Name: Dan Location: Orlando/NSB, FL Watch: 16710 (3186) Posts: 1,629	sounds like you need a new mainspring. Simple service should fix that. __________________ Official Member "Perpetual 30" Las Vegas International GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member "WIS-CON" Las Vegas International GTG 2018 Instagram @pivot_and_spine

8 June 2022, 07:48 PM	#14
Paper8 "TRF" Member Join Date: May 2022 Location: Hk Posts: 3	Hey guys, Got my watch back- luckily just a full service fixed the problem. Full service and polish in Hong Kong will set you back $5,350HKD, Which is approx. USD$680. First class service from Rolex as expected- I was in and out of the service Center within 15 mins. Thanks guys for all your previous advice.

8 June 2022, 10:34 PM	#16
Harry-57 2024 Pledge Member Join Date: Apr 2018 Real Name: Harry Location: England Posts: 10,669	Sounds like a good result.

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