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Gearjockey · 12 February 2023, 08:39 AM

Hello everyone.

Question for the hive-mind.
I bought a 40 mil submariner-date, about six years old off a well known sales forum. It was advertised as unpolished, and in very good to excellent condition, described as having been stored away. I will say the seller obtained in a trade and it wasn’t his personal watch.

When I received the watch, I noticed a scratch in the crystal. I brought it to my private dealer, who is a rolex specialist, to ask about replacing crystal and he mentioned that it had been polished. Then he showed me the difference juxtapose a very good condition, exact same model. I could actually see (when placed side-by-side) that the step on the clasp had lost a little detail, as well as the flank on the case where it meets case top, a slight amount of rounding. Additionally, the cyclops window is different, and the bezel has a slightly different action. His opinion is that it was an inexpensive replacement crystal. He also said they can restore the detail, but I’m not sure about the clasp. The time grapher shows it is working well at 28,000. So all this for some extra money, of course.

My question to you all is:

Does anyone have this experience with this and what would you do going forward in this case? This is a new one for me.

Thanks

dannyp · 12 February 2023, 08:52 AM

Return to seller; a cheap replacement crystal goes way beyond false advertising if it was sold as all-original.

EEpro · 12 February 2023, 08:53 AM

For sure return while you can.

Bizcut1 · 12 February 2023, 08:54 AM

Return it.

Cheap replacement crystal may just be the beginning...and a bad one at that.

PBJ1925 · 12 February 2023, 08:59 AM

I would either:

A) Return it for a full refund (if possible)
B) Negotiate with seller to foot the repair bill to get back to close to OEM factory spec with OEM parts. Since the condition was disclosed as VG to EX, some wear I think is reasonable and where the seller made the misstep is to advertised as being unpolished.

The sales description always sounds a bit fishy whenever you hear the caveat of 'got it obtained it in a trade', so 'not their personal watch' yet somehow they'll advertise it as 'unpolished', et.al

Benzsiam · 12 February 2023, 09:55 AM

I would return for a full refund and will never trust that dealer again.

Harry-57 · 12 February 2023, 10:44 AM

A cheap replacement crystal tells you all you need to know about how this watch was treated before you got it. I would return it for a refund immediately.

joli160 · 12 February 2023, 07:02 PM

The seller lied in his ad. Don’t honor that and return the watch

thesharkfactor · 12 February 2023, 07:37 PM

Why did you buy it then? Could you not see it was badly polished?

zengineer · 12 February 2023, 08:29 PM

A "well known sales forum"?

That could be anything from a business on Ebay to a private seller on Chrono24 to some random guy on reddit.

How I would react depends on knowing exactly what kind of seller you are suggesting.

Sent using Tapatalk

brandrea · 12 February 2023, 11:42 PM

Another … return to sender.

NachoNeal · 13 February 2023, 12:55 AM

If it was advertised as unpolished and it's not, that may be grounds to return. But good to excellent condition is quite subjective.

theunionjack · 13 February 2023, 01:00 AM

If it is polished and he crystal is wrong, what else did they lie about? The replacement crystal is a big deal... shards could have been all inside the watch for all you know? I would return asap.

Tools · 13 February 2023, 01:16 AM

Wear it, enjoy it, and don't go around comparing your stuff to everything else.

Your friend is no less subjective than the seller about this, and your friend wants to convince you to let him "make it better", all of which will be moot in a few weeks of wearing.

1William · 13 February 2023, 01:32 AM

Return it and buy from one of our Trusted Sellers.

12 February 2023, 08:39 AM	#1
Gearjockey "TRF" Member Join Date: Apr 2018 Location: USA Posts: 592	Sub-date delivere not as advertised Hello everyone. Question for the hive-mind. I bought a 40 mil submariner-date, about six years old off a well known sales forum. It was advertised as unpolished, and in very good to excellent condition, described as having been stored away. I will say the seller obtained in a trade and it wasn’t his personal watch. When I received the watch, I noticed a scratch in the crystal. I brought it to my private dealer, who is a rolex specialist, to ask about replacing crystal and he mentioned that it had been polished. Then he showed me the difference juxtapose a very good condition, exact same model. I could actually see (when placed side-by-side) that the step on the clasp had lost a little detail, as well as the flank on the case where it meets case top, a slight amount of rounding. Additionally, the cyclops window is different, and the bezel has a slightly different action. His opinion is that it was an inexpensive replacement crystal. He also said they can restore the detail, but I’m not sure about the clasp. The time grapher shows it is working well at 28,000. So all this for some extra money, of course. My question to you all is: Does anyone have this experience with this and what would you do going forward in this case? This is a new one for me. Thanks

12 February 2023, 08:53 AM	#3
EEpro 2024 SubLV41 Pledge Member Join Date: Apr 2019 Real Name: Brad Location: Purdue Watch: Daytona Posts: 9,243	For sure return while you can. __________________ ♛ ✠ Ω 2FA Active

12 February 2023, 09:55 AM	#6
Benzsiam 2024 Pledge Member Join Date: Mar 2015 Location: USA Watch: Rolex/AP/PP/ALS Posts: 6,002	I would return for a full refund and will never trust that dealer again. __________________ Rolex: 116621, 126333, 126711CHNR, 114060, 116500LN White, 126660 JC, 126710BLNR, 126710BLRO, 116610LV, 126610LN, 126610LV, 116508 YG Green Dial, 124300 Turquoise, 126719BLRO Meteorite dial, 228235 Olive dial ,126755SARU, 116505 RG Black dial, 326934 Blue Sky D. AP: 15451ST Blue, 15500OR w/Bracelet, 14790SA, 14790BA, 26022BC(Salmon) PP: 5524R, 5712G, ALS: Time Zone 136.032, Cartier: WGSA0030, WSSA0061, YG Oct. 2965, Carree 2961, YG Carree, Tank W5000156 Breguet: 7137BA, MontBlanc: 109996"

12 February 2023, 07:02 PM	#8
joli160 2024 SubLV41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,758	The seller lied in his ad. Don’t honor that and return the watch __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

13 February 2023, 12:55 AM	#12
NachoNeal "TRF" Member Join Date: Oct 2019 Real Name: Neal Location: Point Loma Watch: ing the river flow Posts: 2,856	If it was advertised as unpolished and it's not, that may be grounds to return. But good to excellent condition is quite subjective. __________________ . Sub No Date (14060); Tudor Ranger; Explorer (124270); Day Date (18238) stolen by wife; CasiOak.

12 February 2023, 08:52 AM	#2
dannyp Banned Join Date: Aug 2009 Location: usa Posts: 6,765	Return to seller; a cheap replacement crystal goes way beyond false advertising if it was sold as all-original.

12 February 2023, 08:54 AM	#4
Bizcut1 2024 Pledge Member Join Date: Jun 2014 Real Name: Ben Location: Valley of the Sun Watch: 126331 126610 3861 Posts: 3,253	Return it. Cheap replacement crystal may just be the beginning...and a bad one at that.

12 February 2023, 08:59 AM	#5
PBJ1925 2024 Pledge Member Join Date: Nov 2020 Real Name: Jay Location: Bay Area, CA Watch: 326934 Posts: 2,319	I would either: A) Return it for a full refund (if possible) B) Negotiate with seller to foot the repair bill to get back to close to OEM factory spec with OEM parts. Since the condition was disclosed as VG to EX, some wear I think is reasonable and where the seller made the misstep is to advertised as being unpolished. The sales description always sounds a bit fishy whenever you hear the caveat of 'got it obtained it in a trade', so 'not their personal watch' yet somehow they'll advertise it as 'unpolished', et.al

12 February 2023, 10:44 AM	#7
Harry-57 2024 Pledge Member Join Date: Apr 2018 Real Name: Harry Location: England Posts: 10,670	A cheap replacement crystal tells you all you need to know about how this watch was treated before you got it. I would return it for a refund immediately.

12 February 2023, 07:37 PM	#9
thesharkfactor "TRF" Member Join Date: Aug 2007 Location: Scotland Watch: GMT Posts: 3,643	Why did you buy it then? Could you not see it was badly polished?

12 February 2023, 08:29 PM	#10
zengineer "TRF" Member Join Date: Jul 2016 Location: Michigan Posts: 4,588	A "well known sales forum"? That could be anything from a business on Ebay to a private seller on Chrono24 to some random guy on reddit. How I would react depends on knowing exactly what kind of seller you are suggesting. Sent using Tapatalk

12 February 2023, 11:42 PM	#11
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,089	Another … return to sender.

13 February 2023, 01:00 AM	#13
theunionjack "TRF" Member Join Date: Jan 2019 Location: SC Posts: 90	If it is polished and he crystal is wrong, what else did they lie about? The replacement crystal is a big deal... shards could have been all inside the watch for all you know? I would return asap.

13 February 2023, 01:16 AM	#14
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	Wear it, enjoy it, and don't go around comparing your stuff to everything else. Your friend is no less subjective than the seller about this, and your friend wants to convince you to let him "make it better", all of which will be moot in a few weeks of wearing. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

13 February 2023, 01:32 AM	#15
1William 2024 SubLV41 Pledge Member Join Date: Nov 2010 Location: North Carolina Watch: Rolex/Others Posts: 47,776	Return it and buy from one of our Trusted Sellers.

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