ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
15 June 2024, 02:28 AM | #1 |
"TRF" Member
Join Date: Jun 2024
Location: Alabama
Posts: 5
|
Will Rolex service my watch?
Hello,
I just bought a preowned 69173 model datejust and recently I took to my local Rolex authorized dealer to see about sending to Rolex to service my watch since it was last serviced in the year 2006 according to its papers. While at the dealer , the man helping me with my watch, mentioned that the dial was modified, which I didn’t know and didn’t know to ask that question but everything else was genuine. So, he gave me 2 options that Rolex might do 1 to Change the dial to a basic dial, which I picked out or #2 Rolex would deny service and send it back but he wasn’t sure. Has anyone had any issues with this? Thanks for any feedback, |
15 June 2024, 03:23 AM | #2 |
2024 SubLV41 Pledge Member
Join Date: Sep 2017
Real Name: Dave
Location: PDX
Posts: 9,951
|
I suggest contacting RSC - Rolex Service in Dallas, TX - 214-871-0500 and ask about your watch. Be sure and mention you think the dial has been modified.
If they are unable/unwilling to service your watch without a dial swap, contact Rik Dietel at TimeCare Inc. (www.timecareinc.com) Rik is a well known independent watchmaker located in Florida. |
15 June 2024, 03:45 AM | #3 |
"TRF" Member
Join Date: Jun 2012
Location: Lakeville, MN
Watch: 126610LN Finally!
Posts: 414
|
Did they mention what about the dial was modified? Pics?
|
15 June 2024, 04:18 AM | #4 |
"TRF" Member
Join Date: Oct 2023
Location: USA
Posts: 181
|
There are a few things that may be going on here. Without knowing the person helping you and the specifics of your dial, I will explain what generally comes to my mind in the way I discuss it with my coworkers.
We could have: 1) Modified Dial - a dial with the original backing and paint, but the dial will have hour markers of one style replaced with markers of another style. Often stick markers are replaced with stone markers. A new dial will be required for service unless the customer can provide proof that the RSC has serviced this watch with the dial previously. (It used to be allowed to add stone markers, assuming the execution was excellent) 2) Reprinted/Refinished Dial - a dial with the original backing and markers, but the printing has been removed & reproduced. If the Rolex trademarks or verbiage is reprinted this way, it is an infringement on Rolex's copyright. There will be no repair through an RSC. A new dial will not be offered. This can technically be a fake dial. 3) Fake Dial - this dial is not of Rolex manufacture. This is an infringement on Rolex's copyright. There will be no repair through an RSC. A new dial will not be offered.
__________________
Senior L50 Watchmaker for a Rolex-Authorized Dealer
Graduate of the Lititz Watch Technicum |
20 June 2024, 03:40 AM | #5 |
"TRF" Member
Join Date: Jun 2024
Location: Alabama
Posts: 5
|
Yes, the AD said it was modified with Diamond markers.
|
20 June 2024, 03:45 AM | #6 | |
"TRF" Member
Join Date: Jun 2024
Location: Alabama
Posts: 5
|
Quote:
|
|
20 June 2024, 03:46 AM | #7 |
"TRF" Member
Join Date: Jun 2024
Location: Alabama
Posts: 5
|
|
20 June 2024, 03:51 AM | #8 |
"TRF" Member
Join Date: Jun 2024
Location: Alabama
Posts: 5
|
|
20 June 2024, 03:54 AM | #9 |
2024 SubLV41 Pledge Member
Join Date: Aug 2012
Real Name: Mike
Location: New York
Watch: Rolex
Posts: 22,580
|
Welcome to the forum. Call RSC directly.
__________________
Oh, look at the time... Official Member: 'WIS-CON' Las Vegas International GTG 2019 |
20 June 2024, 09:56 AM | #10 |
TRF Moderator & 2024 SubLV41 Patron
Join Date: May 2007
Real Name: Larry
Location: Mojave Desert
Watch: GMT's
Posts: 43,514
|
Very common with ladies models.
There is no magic done at the Rolex Service Center. Use a quality independent with good references in your local area.
__________________
(Chill ... It's just a watch Forum.....) NAWCC Member |
20 June 2024, 12:56 PM | #11 |
"TRF" Member
Join Date: Feb 2015
Location: Texas
Posts: 216
|
Maybe my experience with the RSC can shed some light on what their response to you might be.
I took my wife's lady Datejust in for service. The RSC gave me an estimate for the service of $3,900 which included replacing the bracelet because it had been "modified". I had sent the original Rolex bracelet to Michael Young to have it tightened so the RSC would not service the watch unless they replaced the bracelet that had been touched by non-RSC hands. Needless to say I took my wife's watch to an independent who performed a full service at half the RSC cost and without having to replace the bracelet. In the past I was able to personally drop off a watch for service at the Dallas RSC because I lived in the area. That can no longer be done as of the end of May. I heard that the Dallas RSC has become a training center and that all Rolex service will be done in New York. |
21 June 2024, 01:51 AM | #12 | |
"TRF" Member
Join Date: Apr 2015
Location: .
Posts: 391
|
Quote:
|
|
21 June 2024, 01:57 AM | #13 |
"TRF" Member
Join Date: Feb 2014
Real Name: Kevin
Location: Now Tennessee
Watch: 2-Line Sub & DJ41
Posts: 413
|
If the RSC concerns you, you are one state away from one of the best independent watchmakers that comes highly recommended on this and other forums. I've never met the man, but have spoken with him on many occasions and he has been the only watchmaker to touch my watches in over a decade. He also is one of the few still with a Rolex parts account. https://timecareinc.com/credentials.html
|
21 June 2024, 11:00 AM | #14 |
"TRF" Member
Join Date: Dec 2021
Location: US
Posts: 2,219
|
That would be the case if it was a quality repair. There were likely tell tale signs that cued them to look closer.
|
21 June 2024, 02:49 PM | #15 |
"TRF" Member
Join Date: May 2019
Location: Uk
Watch: RolexGMT/Tudor7928
Posts: 4,182
|
Sounds like taking it to a good recommended independent for a service would be the best way to go
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.