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darkside7 · 7 August 2024, 06:40 AM

Was at Dallas a few days ago, to drop off my sub, datejust and daydate service since I'd be in Dallas for a few days. I was informed that no longer drop off at the service centers and had to go through a dealer. Dropped off all 3 watches to a local dealer with Rolex certified tech to get my watches serviced, since it would cost another few hundred $$$ to sent out to Dallas.

77T · 7 August 2024, 07:20 AM

Simply from a channel perspective this could make sense for modern watches if owners have an AD relationship.

But not so wise for ADs who get jammed up with unknown incoming owners. There is nothing in it for them.
The number of ADs is shrinking while Rolex plans to grow output. That means a potential chokepoint.

I'd guess the person who said this may have had some wires mixed up. I believe he meant warranty work must soon go through the AD. Maybe to control secondary market sellers' ability to sell Rolexes with warranty intact?

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SOG DIVER · 21 August 2024, 01:18 AM

Another valid reason to consider a reputable CW 21 for service involving vintage or discontinued Rolex references.

SublimeZ06 · 22 August 2024, 12:18 AM

Ship it directly to the service center.

Funkle · 3 September 2024, 12:49 PM

It appears that the RSC in Dallas has a closed door policy.

KatGirl · 5 October 2024, 03:56 AM

You can ship directly to either of the 2 main RSC’s in the US. Unfortunately for the many owners who live in Dallas, as of last Spring they closed the drop off section of the service center. Not sure about the NY one.

Kat

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brandrea · 5 October 2024, 03:58 AM

Interesting. You can still make an appointment and drop off at RSC in Toronto

7 August 2024, 06:40 AM	#1
darkside7 "TRF" Member Join Date: Dec 2006 Real Name: Eddie Location: Austin Tx Watch: Sub-C Posts: 510	Rolex service only through dealers Was at Dallas a few days ago, to drop off my sub, datejust and daydate service since I'd be in Dallas for a few days. I was informed that no longer drop off at the service centers and had to go through a dealer. Dropped off all 3 watches to a local dealer with Rolex certified tech to get my watches serviced, since it would cost another few hundred $$$ to sent out to Dallas. __________________

7 August 2024, 07:20 AM	#2
77T 2024 SubLV41 Pledge Member Join Date: Dec 2010 Real Name: PaulG Location: Georgia Posts: 41,954	Simply from a channel perspective this could make sense for modern watches if owners have an AD relationship. But not so wise for ADs who get jammed up with unknown incoming owners. There is nothing in it for them. The number of ADs is shrinking while Rolex plans to grow output. That means a potential chokepoint. I'd guess the person who said this may have had some wires mixed up. I believe he meant warranty work must soon go through the AD. Maybe to control secondary market sellers' ability to sell Rolexes with warranty intact? Sent from my iPhone using Tapatalk Pro __________________ Does anyone really know what time it is?

5 October 2024, 03:56 AM	#6
KatGirl 2024 SubLV41 Pledge Member Join Date: Jul 2012 Real Name: Kat Location: CA, USA Watch: 126233 Wimbledon T Posts: 7,138	Rolex service only through dealers You can ship directly to either of the 2 main RSC’s in the US. Unfortunately for the many owners who live in Dallas, as of last Spring they closed the drop off section of the service center. Not sure about the NY one. Kat Sent from my iPad using Tapatalk

21 August 2024, 01:18 AM	#3
SOG DIVER "TRF" Member Join Date: Jan 2019 Real Name: LtCol R Location: Mtns-NM-MT Watch: 1680Red-551214060M Posts: 274	Another valid reason to consider a reputable CW 21 for service involving vintage or discontinued Rolex references.

22 August 2024, 12:18 AM	#4
SublimeZ06 "TRF" Member Join Date: Jun 2016 Location: Earth Posts: 56	Ship it directly to the service center.

3 September 2024, 12:49 PM	#5
Funkle "TRF" Member Join Date: Jul 2015 Real Name: John Location: Dallas Watch: SS Sub Posts: 85	It appears that the RSC in Dallas has a closed door policy.

5 October 2024, 03:58 AM	#7
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 77,924	Interesting. You can still make an appointment and drop off at RSC in Toronto

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