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jonathangalt · 21 September 2009, 10:29 AM

hello, i'm new to the world of watches. that being said, i tried to run a search, but i don't know what to search for terminology wise. a search for "stops ticking" turned up nothing useful for me.

anyway, i recently purchased a brand new classima executive model#8689. i love the way it looks, but the damn thing won't keep ticking! i tried winding 20 times, shaking it but that didn't help. i even tried to run a mile with it on to see if that would keep it running but that didn't help either.

the other thing i noticed is that the big gear doesn't rotate smoothly when i spin the watch in circles. i have to move it to the side pretty forcefully and even then the main rotor looking gear only rotates in the direction i move the watch only to move back in a spring like fashion. is that normal?

TIA for all your help!

river-rat · 21 September 2009, 10:48 AM

Since it's brand new take it back to were you bought it.Should still be under warranty.

jonathangalt · 21 September 2009, 10:49 AM

i guess that's what i'm going to do. thanks.

RW16610 · 21 September 2009, 11:17 AM

That is not normal, at all. Agree with the advice above, take it back to the dealer you bought the watch from, tell them what is happening and they should have an on site technician look at it. If they do not have them on site, they would send it out under warranty for you. Seems like something is out of place in the movement, and again that is not normal. Should be easy for them to fix, so hopefully they do so for you very soon and you can enjoy your watch! Ah, almost forgot, welcome to the watch world!

jonathangalt · 21 September 2009, 11:55 AM

thanks! i'm going back there tomorrow. i think i caught the watch bug, i'm already itching to get another one. i don't know much about rolex, but i'm learning towards them for my next purchase.

sunburst · 22 September 2009, 02:35 AM

How long you had it?
Check the condition of the purchase/return etc.
I doubt they'll give you a full refund/replacement since you you've wore the watch already but the watch is covered under warranty assuming that damage is not the result of abuse/misuse.
Good luck.

21 September 2009, 10:29 AM	#1
jonathangalt "TRF" Member Join Date: Sep 2009 Location: greenwich Posts: 3	what is wrong with my watch? hello, i'm new to the world of watches. that being said, i tried to run a search, but i don't know what to search for terminology wise. a search for "stops ticking" turned up nothing useful for me. anyway, i recently purchased a brand new classima executive model#8689. i love the way it looks, but the damn thing won't keep ticking! i tried winding 20 times, shaking it but that didn't help. i even tried to run a mile with it on to see if that would keep it running but that didn't help either. the other thing i noticed is that the big gear doesn't rotate smoothly when i spin the watch in circles. i have to move it to the side pretty forcefully and even then the main rotor looking gear only rotates in the direction i move the watch only to move back in a spring like fashion. is that normal? TIA for all your help!

22 September 2009, 02:35 AM	#6
sunburst "TRF" Member Join Date: Feb 2009 Real Name: Joji Location: KY, So. Cal., NJ Watch: 16800 Posts: 979	How long you had it? Check the condition of the purchase/return etc. I doubt they'll give you a full refund/replacement since you you've wore the watch already but the watch is covered under warranty assuming that damage is not the result of abuse/misuse. Good luck. __________________ Rolex Sub 16800 Rolex No Date Sub 114060 Omega Speedmaster Professional Sinn 356 Flieger II, Sinn 556, Sinn ST-140 Marathon SAR, Marathon GSAR

21 September 2009, 10:48 AM	#2
river-rat Member Join Date: Aug 2009 Location: Calif Posts: 37	Since it's brand new take it back to were you bought it.Should still be under warranty.

21 September 2009, 10:49 AM	#3
jonathangalt "TRF" Member Join Date: Sep 2009 Location: greenwich Posts: 3	i guess that's what i'm going to do. thanks.

21 September 2009, 11:17 AM	#4
RW16610 2024 SubLV41 Pledge Member Join Date: Apr 2008 Real Name: Rommel Location: Toronto Canada Watch: 116710LN Posts: 9,203	That is not normal, at all. Agree with the advice above, take it back to the dealer you bought the watch from, tell them what is happening and they should have an on site technician look at it. If they do not have them on site, they would send it out under warranty for you. Seems like something is out of place in the movement, and again that is not normal. Should be easy for them to fix, so hopefully they do so for you very soon and you can enjoy your watch! Ah, almost forgot, welcome to the watch world!

21 September 2009, 11:55 AM	#5
jonathangalt "TRF" Member Join Date: Sep 2009 Location: greenwich Posts: 3	thanks! i'm going back there tomorrow. i think i caught the watch bug, i'm already itching to get another one. i don't know much about rolex, but i'm learning towards them for my next purchase.

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