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Watch Professor · 7 July 2010, 03:41 AM

I called NY RSC to see if they would warranty a Sub Date with another name on the warranty and they said that they would not. (I purchased this two weeks ago, pre-owned) I called Dallas, and they said that they warranty the watch, not the person, so that they would honor it.

Very interesting.

Subsequently, the watch needs to be regulated- +9 sec. / 24 hours. I called NY again and asked if they would regulate it under a warranty with a different name on the card, and they said that they would. ??????

I spoke to a different person the second time. Yes, I got her name. I'm trying to understand what's going on here. Perhaps they will do a regulation, but not a repair? The bottom line is that I wish Rolex USA will get it's act together. As of now, I will bring the watch to NY for a regulation, and in the unlikely event that it needs a more comprehensive service, send it to Dallas.

Has anyone had a similar experience or any input to this situation?

Chris B · 7 July 2010, 03:46 AM

Tis true, they're interested in the watch not the owner, as long as it's not on the lost / stolen register that is.

Rolesor · 7 July 2010, 03:54 AM

Seems weird as I was always told what has already been stated - it's the watch not info not the persons name that really matters!

nauticajoe · 7 July 2010, 03:58 AM

Myron, I read in other posts that NYC doesn't honor whereas Dallas does honor the warranty period. In any event, as you mentioned, I'd go to Dallas for any major work to be had.

Good Luck!

Jocke · 7 July 2010, 03:58 AM

In US it's the person (first buyer with the name at the card) that have the warranty. The warranty is not transferable.

padi56 · 7 July 2010, 04:00 AM

Quote:

Originally Posted by Watch Professor

I called NY RSC to see if they would warranty a Sub Date with another name on the warranty and they said that they would not. (I purchased this two weeks ago, pre-owned) I called Dallas, and they said that they warranty the watch, not the person, so that they would honor it.

Very interesting.

Subsequently, the watch needs to be regulated- +9 sec. / 24 hours. I called NY again and asked if they would regulate it under a warranty with a different name on the card, and they said that they would. ??????

I spoke to a different person the second time. Yes, I got her name. I'm trying to understand what's going on here. Perhaps they will do a regulation, but not a repair? The bottom line is that I wish Rolex USA will get it's act together. As of now, I will bring the watch to NY for a regulation, and in the unlikely event that it needs a more comprehensive service, send it to Dallas.

Has anyone had a similar experience or any input to this situation?

Just cannot see why a watch has got to go back to the RSC for such a simple thing as regulation its a 30 minute job start to finish..Many ADs will do it while you wait and the service centre in Lonon will, while you have a coffee and watch will be finished before you can drink it.

Watch Professor · 7 July 2010, 07:37 AM

Quote:

Originally Posted by Jocke

In US it's the person (first buyer with the name at the card) that have the warranty. The warranty is not transferable.

According to the Dallas RCS, it is transferable. Only NY won't recognize it. It was suggested by David SW that the reason NY won't is due to the number of questionable or gray market watches sold on 47th street.

Watch Professor · 7 July 2010, 07:43 AM

Thanks all for the input. Much appreciated.

Safetrends · 7 July 2010, 07:47 AM

Well that sucks you cannot get a straight answer.

Watch Professor · 7 July 2010, 09:18 AM

Maybe we should ask Geneva.

Z-Sub · 7 July 2010, 09:20 AM

If it's magnetized, it can be done in 10 minutes.

I brought 2 to Giovanni at RSC-San Francisco and he did both in 20 minutes without charge for older watches.

Safetrends · 7 July 2010, 09:20 AM

Quote:

Originally Posted by Watch Professor

Maybe we should ask Geneva.

That would be a costly phone bill.

mborkow · 7 July 2010, 11:12 AM

Quote:

Originally Posted by Z-Sub

If it's magnetized, it can be done in 10 minutes.

I brought 2 to Giovanni at RSC-San Francisco and he did both in 20 minutes without charge for older watches.

That shop is the best.

HL65 · 7 July 2010, 11:13 AM

Never had a problem here--it was honored as it was within timeframe.

7 July 2010, 03:41 AM	#1
Watch Professor "TRF" Member Join Date: Oct 2009 Real Name: Myron Location: New York Watch: GMT IIC; Sub Date Posts: 3,166	Warranty with a different name on the card. I called NY RSC to see if they would warranty a Sub Date with another name on the warranty and they said that they would not. (I purchased this two weeks ago, pre-owned) I called Dallas, and they said that they warranty the watch, not the person, so that they would honor it. Very interesting. Subsequently, the watch needs to be regulated- +9 sec. / 24 hours. I called NY again and asked if they would regulate it under a warranty with a different name on the card, and they said that they would. ?????? I spoke to a different person the second time. Yes, I got her name. I'm trying to understand what's going on here. Perhaps they will do a regulation, but not a repair? The bottom line is that I wish Rolex USA will get it's act together. As of now, I will bring the watch to NY for a regulation, and in the unlikely event that it needs a more comprehensive service, send it to Dallas. Has anyone had a similar experience or any input to this situation?

7 July 2010, 03:54 AM	#3
Rolesor "TRF" Member Join Date: May 2009 Real Name: Brandon Location: Toronto, ON Watch: 116234 Posts: 4,150	Seems weird as I was always told what has already been stated - it's the watch not info not the persons name that really matters! __________________ 116234 - Blue Concentric Dial - Fluted Bezel - Oyster Bracelet Tudor Black Bay 54 - Rubber Strap

7 July 2010, 03:58 AM	#5
Jocke 2024 SubLV41 Pledge Member Join Date: Apr 2006 Real Name: Jocke Location: Sweden Watch: A dozen of Rolex's Posts: 22,541	In US it's the person (first buyer with the name at the card) that have the warranty. The warranty is not transferable. __________________ This message is written in perfect swenglish. What is best a custom Rolex or a Rolex that is stuck in custom? Buy a professional camera and you´re a professional photographer, buy a flute and you own a flute.

7 July 2010, 09:20 AM	#11
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	If it's magnetized, it can be done in 10 minutes. I brought 2 to Giovanni at RSC-San Francisco and he did both in 20 minutes without charge for older watches. __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

7 July 2010, 11:13 AM	#14
HL65 TRF Moderator & 2024 SubLV41 Patron Join Date: Dec 2007 Real Name: Ken Location: SW Florida Watch: One on my wrist. Posts: 64,006	Never had a problem here--it was honored as it was within timeframe. __________________ *SPEM SUCCESSUS ALIT*

7 July 2010, 03:46 AM	#2
Chris B "TRF" Member Join Date: Aug 2006 Location: Peterborough Posts: 9,631	Tis true, they're interested in the watch not the owner, as long as it's not on the lost / stolen register that is.

7 July 2010, 03:58 AM	#4
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,774	Myron, I read in other posts that NYC doesn't honor whereas Dallas does honor the warranty period. In any event, as you mentioned, I'd go to Dallas for any major work to be had. Good Luck!

7 July 2010, 07:43 AM	#8
Watch Professor "TRF" Member Join Date: Oct 2009 Real Name: Myron Location: New York Watch: GMT IIC; Sub Date Posts: 3,166	Thanks all for the input. Much appreciated.

7 July 2010, 07:47 AM	#9
Safetrends Banned Join Date: Oct 2009 Real Name: David Walz Location: San Diego CA USA Watch: my hand. :) Posts: 9,156	Well that sucks you cannot get a straight answer.

7 July 2010, 09:18 AM	#10
Watch Professor "TRF" Member Join Date: Oct 2009 Real Name: Myron Location: New York Watch: GMT IIC; Sub Date Posts: 3,166	Maybe we should ask Geneva.

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