What happens next?

[Eric88]

Hey Fr. John!

Here is my expereience as you know I was sending off my Sub LV that was going quickly out of warranty in July 2010. The watch was running +10 or more per day. I shipped it off in early July and I received tracking info notification about 2 weeks before they contacted me. I presume the packages come into a holding area and are put in queue for opening up and evaluation. About 2 weeks ago, I received a very friendly voicemail from a lady with the RSC. She explained what the watch needed and that the work would be completed "compliments of Rolex" and that it would ship back to me within about 4 weeks. I then received a very detailed letter in the mail with full info captured on the watch along with a detailed list of what they were doing. I was impressed with this customer service and follow up.

I am on a business trip that hits Dallas for a day, so I thought I'd call just on the off chance my watch may be ready for me to pick it up. I spoke with the same lady that called me and she was extremely friendly. It won't be ready until about Aug 17th, so I cannot pick it up in person this week. No major worries from me as it was just a random request in the first place.

Regards,
Eric