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mjrennie · 13 August 2011, 09:47 PM

I posted on here a while ago about how cool my AD was. I had bought my daughter a Bluesy (me a TT ceramic and the wife a non-date) and it had started to stop. He was really good about it and immediately had his watchmaker go over it, offering an exchange, money back or whatever we preferred. Well, after it was worked on, it still played up (a 2005 used example, by the way). He suggested we went on holiday (we were off to NYC) and that we could drop it in when we returned so he could swap the movement for a brand new one. So, we duly did this only for Rolex to mess him around this past couple of weeks. I dropped him an email this morning and he agrees that we should be unhappy and actually agreed with my joke about it maybe being a Franklenwatch. It isn't (i don't think...), but he agreed that we should just get a refund and start again. He's invited us in next week and I know that if there is something in the shop that she likes, he will do what he can to make it affordable or within range of the full refund.

I think he's a great guy and a superb AD.

So, we have money to play with and need a new or used watch. She has an eye for gold (will have to be TT, though) and I am nudging these watches at her:

Sub C
Bluesy
LV Anniversay
Pepsi
Sub ND

I think if we could find an unworn Pepsi, she'd be all over it. I am definitely going to be watching the For Sale section hard for the right watch. I am keen to buy from the States as the prices are veryt competitive...but can I get around import duty?

Cheers,

Michael.

dddrees · 13 August 2011, 10:07 PM

Glad to hear that your AD did the right thing and you were able to get a refund. Good luck with your hunt.

z32turbo · 15 August 2011, 10:58 AM

It's always nice to hear the good AD stories as there are so many negative ones floating around. It's a mechanical watch after all and can just be a bad movement. Glad to hear they are working to make you a satisfied customer.

hennabav · 15 August 2011, 01:14 PM

Sounds like a decent AD!! Good luck on your hunt! The pieces you listed are all fantastic.

perpetualman88 · 15 August 2011, 01:21 PM

Glad to hear you have a great AD

Watchdog · 15 August 2011, 01:57 PM

Always glad to hear a positive AD story.

George Ab · 15 August 2011, 03:38 PM

Thank you for sharing a positive AD story. There are many outstanding AD's.

mjrennie · 15 August 2011, 06:09 PM

She's after a replacement 16613, black or blue. But thanks for the contacts and offers. I am off out on the hunt right now!

travisb · 15 August 2011, 06:51 PM

Good customer service is getting harder to find these days..

RRGHOST1 · 15 August 2011, 08:39 PM

Miltons(Miltonairs on internet) in Liverpool areas, have a few 16613 blue/black TT Subs.

mjrennie · 15 August 2011, 09:03 PM

Got an amazing result...see new thread!

13 August 2011, 09:47 PM	#1
mjrennie Banned Join Date: Aug 2010 Real Name: MJR Location: Midlands, UK Watch: 116618 LB Posts: 878	Here's an AD story... I posted on here a while ago about how cool my AD was. I had bought my daughter a Bluesy (me a TT ceramic and the wife a non-date) and it had started to stop. He was really good about it and immediately had his watchmaker go over it, offering an exchange, money back or whatever we preferred. Well, after it was worked on, it still played up (a 2005 used example, by the way). He suggested we went on holiday (we were off to NYC) and that we could drop it in when we returned so he could swap the movement for a brand new one. So, we duly did this only for Rolex to mess him around this past couple of weeks. I dropped him an email this morning and he agrees that we should be unhappy and actually agreed with my joke about it maybe being a Franklenwatch. It isn't (i don't think...), but he agreed that we should just get a refund and start again. He's invited us in next week and I know that if there is something in the shop that she likes, he will do what he can to make it affordable or within range of the full refund. I think he's a great guy and a superb AD. So, we have money to play with and need a new or used watch. She has an eye for gold (will have to be TT, though) and I am nudging these watches at her: Sub C Bluesy LV Anniversay Pepsi Sub ND I think if we could find an unworn Pepsi, she'd be all over it. I am definitely going to be watching the For Sale section hard for the right watch. I am keen to buy from the States as the prices are veryt competitive...but can I get around import duty? Cheers, Michael.

13 August 2011, 10:07 PM	#2
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	Glad to hear that your AD did the right thing and you were able to get a refund. Good luck with your hunt. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

15 August 2011, 10:58 AM	#3
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	It's always nice to hear the good AD stories as there are so many negative ones floating around. It's a mechanical watch after all and can just be a bad movement. Glad to hear they are working to make you a satisfied customer. __________________ Instagram @z32turbo

15 August 2011, 01:21 PM	#5
perpetualman88 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jun 2011 Real Name: David Farkas Location: Los Angeles Watch: 116610, 5712/1A Posts: 8,182	Glad to hear you have a great AD __________________ Instagram: @SwissWatchTime

15 August 2011, 03:38 PM	#7
George Ab "TRF" Member Join Date: Aug 2009 Real Name: George Location: Seattle Watch: One of Them Posts: 6,924	Thank you for sharing a positive AD story. There are many outstanding AD's. __________________

15 August 2011, 01:14 PM	#4
hennabav Banned Join Date: Mar 2009 Real Name: Jon Location: New England Watch: --Rolex-- Posts: 2,391	Sounds like a decent AD!! Good luck on your hunt! The pieces you listed are all fantastic.

15 August 2011, 01:57 PM	#6
Watchdog "TRF" Member Join Date: Feb 2009 Real Name: Junkyard Dog Location: The Doghouse Watch: I can't tell time Posts: 6,822	Always glad to hear a positive AD story.

15 August 2011, 06:09 PM	#8
mjrennie Banned Join Date: Aug 2010 Real Name: MJR Location: Midlands, UK Watch: 116618 LB Posts: 878	She's after a replacement 16613, black or blue. But thanks for the contacts and offers. I am off out on the hunt right now!

15 August 2011, 06:51 PM	#9
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,489	Sounds like a great AD.. Good customer service is getting harder to find these days..

15 August 2011, 08:39 PM	#10
RRGHOST1 "TRF" Member Join Date: Dec 2009 Real Name: luke standing Location: england Watch: Rolex TT SubC Blue Posts: 3,997	Miltons(Miltonairs on internet) in Liverpool areas, have a few 16613 blue/black TT Subs.

15 August 2011, 09:03 PM	#11
mjrennie Banned Join Date: Aug 2010 Real Name: MJR Location: Midlands, UK Watch: 116618 LB Posts: 878	Got an amazing result...see new thread!

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