ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

subtona · 12 January 2012, 07:09 AM

Quote:

Originally Posted by TimeandGems

Hi dee_Rolex,

I apologize if you are having issues contacting us. Our offices has been closed due to the Holidays. If you have contacted us, our team will get back to your inquiry as soon as possible.

We changed our office hours from 7AM to 9AM starting Tuesday. You should be able to contact us by phone or email at [email protected].

Simply send in your inquiry with your order number and a customer representative will help you with your inquiry.

If you ordered a DLC/PVD watch, unless we have the watch in stock, the process of converting the watch and applying the DLC/PVD Coating take about 30 days. Although you should have been notified of this delay. You can get more information about our DLC/PVD coding process here: http://www.timeandgems.com/dlc-pvd-watches

We simply did not invest millions of dollars in order to defraud people.

Our world class service and vast selection of luxury watches makes us the best value online. We have an unparalleled warranty and service agreement which comes with all of our timepieces and will go the extra mile to appease our customers. We also take all forms of secure payment and offer a physical showroom where you are welcome to come (inspect and) purchase any of the watches listed online. Please feel free to contact us directly with any questions regarding our products, guarantees, authenticity, or business practices if you have any concerns. We also have numerous legitimate reviews online from some of our thousands of satisfied customers.

Thank you,

Time and Gems

for me the fact that this is not signed, speaks volumes

to the OP, i would pursue a full refund immediately.

TimeandGems · 12 January 2012, 07:18 AM

Quote:

Originally Posted by Chozn1

My business is very seasonal so I can relate. Just want to make sure I'm getting this right... You had a major influx of business due, predictably, to the holiday... and decided to take that time off rather than fulfilling orders?

We took orders all the way through Christmas day. We were off on Christmas Day. We've receive very few inquiries and calls that day which were responded in the following week. We do not engage in bad business practices and allow our employees to take time off during Christmas day and holidays to be with their families.

TimeandGems · 12 January 2012, 07:19 AM

Quote:

Originally Posted by subtona

for me the fact that this is not signed, speaks volumes

to the OP, i would pursue a full refund immediately.

What do you mean not signed?

TimeandGems · 12 January 2012, 07:26 AM

Quote:

Originally Posted by perpetualman88

Greg I must jump in and say I too have had paypal freeze money coming into me for watches even being verified and lifting all limits on my account. It usually has to do with the buyers paypal account and transfering such large funds for a watch purchase. I can see a how a freeze would criple their cash flow(if funds were indeed frozen) but this does not explain to me why they were suspended from ebay ?

Legally they would have issues if they shut down a business doing large transactions without a solid reason. They wanted to apply unrealistic limitations on our account to lower their risk. As a business we only work on $10k-$20K in cashflow per day to be able to continue and to cut this off for 6 weeks we're basically not able to continue. They allowed to us to start our eBay account but held 100% of our funds. In order to save the business and get partial refunds we had to close our relationship with both eBay and PayPal, recall recent orders and issue refunds. In short it wasn't a seamless transition as they refused to release our funds resulting in eBay suspending our account as well.

subtona · 12 January 2012, 07:30 AM

Quote:

Originally Posted by dee_rolex

... i have NO reply on any phone number of this comany and NO reply on any email.
...

Quote:

Originally Posted by TimeandGems

Hi dee_Rolex,

I apologize if you are having issues contacting us.... If you have contacted us, our team will get back to your inquiry as soon as possible.

...Simply send in your inquiry with your order number and a customer representative will help you with your inquiry.

...Thank you,

Time and Gems

Quote:

Originally Posted by TimeandGems

What do you mean not signed?

signed by the person who wrote the response, ie someone taking responsibility for customer satisfaction?

i look forward to a speedy resolution for all parties concerned.... there is an awful lot of circumstantial issues for 1 transaction.

TimeandGems · 12 January 2012, 08:24 AM

Quote:

Originally Posted by subtona

signed by the person who wrote the response, ie someone taking responsibility for customer satisfaction?

i look forward to a speedy resolution for all parties concerned.... there is an awful lot of circumstantial issues for 1 transaction.

Call our toll-free number 1-866-230-3138 M-F 9AM-7PM Sat-Sun 9AM-5PM and we're here to help you out. You can also email us at [email protected]. If you'd like you can setup an appointment and visit our showroom at 607 S. Hill Street in the heart of the jewelry district in Los Angeles.

If you're having issues contacting us check the number again or the email address you're using.

We're here every day and try to provide a speedy resolution to all of our customers.

GlobalGooch69 · 12 January 2012, 12:35 PM

Paypal only puts limits on people accounts when they have a reputation for monkey business online. They dont limit accounts of reputable sellers. Full of sh*t

MoBe · 12 January 2012, 05:53 PM

All sounds like BS to me.Unless T&G can explain away the Ebay problem and the apparent lack of working capital I don`t see how anyone would want to do business with them.

I`ll bet Bernie Madoff was a good story teller too.

GlobalGooch69 · 13 January 2012, 02:08 AM

^agreed.

TimeandGems · 13 January 2012, 03:00 AM

Quote:

Originally Posted by MoBe

All sounds like BS to me.Unless T&G can explain away the Ebay problem and the apparent lack of working capital I don`t see how anyone would want to do business with them.

I`ll bet Bernie Madoff was a good story teller too.

I'm sorry, but we cannot disclose our financials in an open forum. Any company with more than 20 employees would shut down if their cashflow stops for 6 weeks. PayPal would not disclose how long they wanted to hold our funds and extend the review. It was necessary for us to end the relationship and release our funds. Up to the day this happened we maintained a 99%+ feedback rating with hundreds of happy customers.

We won't be answering any more questions regarding this matter. If you would like to purchase one our watches please visit our website and contact us directly.

Thank you.

MonBK · 13 January 2012, 03:04 AM

Expect a lot of business (specially from this forum).

RolexSA · 13 January 2012, 03:25 AM

Quote:

Originally Posted by MonBK

Expect a lot of business (specially from this forum).

Ouchhh

MonBK · 13 January 2012, 03:29 AM

Quote:

Originally Posted by RolexSA

Ouchhh

Pretty apropriate after this statement: We won't be answering any more questions regarding this matter.

RolexSA · 13 January 2012, 03:36 AM

Quote:

Originally Posted by MonBK

Pretty apropriate after this statement: We won't be answering any more questions regarding this matter.

I'm afraid that may even include questions or requests for a refund after not having received the goods ?

MoBe · 13 January 2012, 03:51 AM

Quote:

Originally Posted by TimeandGems

I'm sorry, but we cannot disclose our financials in an open forum. Any company with more than 20 employees would shut down if their cashflow stops for 6 weeks. PayPal would not disclose how long they wanted to hold our funds and extend the review. It was necessary for us to end the relationship and release our funds. Up to the day this happened we maintained a 99%+ feedback rating with hundreds of happy customers.

We won't be answering any more questions regarding this matter. If you would like to purchase one our watches please visit our website and contact us directly.

Thank you.

I refer you to the "Dead Parrot" sketch by Monty Python.

bayerische · 13 January 2012, 04:21 AM

Quote:

Originally Posted by MoBe

I refer you to the "Dead Parrot" sketch by Monty Python.

that's a bloody good sketch!

MonBK · 13 January 2012, 04:26 AM

Quote:

Originally Posted by MoBe

I refer you to the "Dead Parrot" sketch by Monty Python.

This bird is no more.

Mosco · 13 January 2012, 04:55 AM

Quote:

Originally Posted by MonBK

This bird is no more.

It has ceased to be!!

RolexSA · 13 January 2012, 05:36 AM

Quote:

Originally Posted by Mosco

It has ceased to be!!

It has gone to meet it's creator

Mosco · 13 January 2012, 05:46 AM

MoBe · 13 January 2012, 06:15 AM

Quote:

Originally Posted by RolexSA

It has gone to meet it's creator

"This is an ex Parrot!"

bayerische · 13 January 2012, 06:45 AM

Quote:

Originally Posted by MoBe

"This is an ex Parrot!"

It's a stiff! Bereft of life!

mrbill2mrbill2 · 13 January 2012, 08:55 AM

Quote:

Originally Posted by TimeandGems

I'm sorry, but we cannot disclose our financials in an open forum. Any company with more than 20 employees would shut down if their cashflow stops for 6 weeks. PayPal would not disclose how long they wanted to hold our funds and extend the review. It was necessary for us to end the relationship and release our funds. Up to the day this happened we maintained a 99%+ feedback rating with hundreds of happy customers.

We won't be answering any more questions regarding this matter. If you would like to purchase one our watches please visit our website and contact us directly.

Thank you.

More than 20 employees - yet operates on $10k to $20k cash flow per day (see post #30)? Sounds like BS to me.

Mosco · 13 January 2012, 10:17 AM

Quote:

Originally Posted by mrbill2mrbill2

More than 20 employees - yet operates on $10k to $20k cash flow per day (see post #30)? Sounds like BS to me.

How dare you accuse them of BS?! Have you ever considered that these are his employees?

GlobalGooch69 · 14 January 2012, 02:39 AM

^ lol. Agreed

mboverst · 14 January 2012, 02:45 AM

Quote:

Originally Posted by Mosco

How dare you accuse them of BS?! Have you ever considered that these are his employees?

Greg...let's get real. We know that umpa loompa's don't work for that cheap....

MonBK · 14 January 2012, 02:47 AM

Do we know if the OP got his money back or received the watch?

F&Iguy · 14 January 2012, 03:03 AM

good read, cash flow problem very big red flag

subtona · 14 January 2012, 04:21 AM

Quote:

Originally Posted by MonBK

Do we know if the OP got his money back or received the watch?

OP has been absent

scocope · 14 January 2012, 07:48 AM

I'm just happy that all the TimeandGems ads, that kept appearing whenever I went to Veetle to watch a movie, have finally stopped!! I guess I shouldn't have gone to their website (at least I'm back to BMW, GM, etc. ads now). But then I did make a point on clicking on them, just to cost them a few cents; which probably prolonged my agony.

13 January 2012, 05:46 AM	#50
Mosco "TRF" Member Join Date: Dec 2008 Real Name: Greg Location: Cincinnati Watch: I like to... Posts: 18,567	__________________ Instagram - @CaliberSwiss *“A man who procrastinates in his choosing will inevitably have his choice made for him by circumstance.” - Hunter S. Thompson*

12 January 2012, 12:35 PM	#37
GlobalGooch69 Banned Join Date: Jul 2011 Location: USA Posts: 116	Paypal only puts limits on people accounts when they have a reputation for monkey business online. They dont limit accounts of reputable sellers. Full of sh*t

12 January 2012, 05:53 PM	#38
MoBe "TRF" Member Join Date: Sep 2011 Location: Canada Posts: 6,773	All sounds like BS to me.Unless T&G can explain away the Ebay problem and the apparent lack of working capital I don`t see how anyone would want to do business with them. I`ll bet Bernie Madoff was a good story teller too.

13 January 2012, 02:08 AM	#39
GlobalGooch69 Banned Join Date: Jul 2011 Location: USA Posts: 116	^agreed.

13 January 2012, 03:04 AM	#41
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	Expect a lot of business (specially from this forum).

14 January 2012, 02:39 AM	#55
GlobalGooch69 Banned Join Date: Jul 2011 Location: USA Posts: 116	^ lol. Agreed

14 January 2012, 02:47 AM	#57
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,279	Do we know if the OP got his money back or received the watch?

14 January 2012, 03:03 AM	#58
F&Iguy "TRF" Member Join Date: Sep 2011 Location: WA state Watch: EXP 39mm Posts: 278	good read, cash flow problem very big red flag

14 January 2012, 07:48 AM	#60
scocope Member Join Date: Nov 2011 Location: Iowa Posts: 108	I'm just happy that all the TimeandGems ads, that kept appearing whenever I went to Veetle to watch a movie, have finally stopped!! I guess I shouldn't have gone to their website (at least I'm back to BMW, GM, etc. ads now). But then I did make a point on clicking on them, just to cost them a few cents; which probably prolonged my agony.

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