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bigrob · 16 January 2012, 01:14 PM

My 14060 was running about 15s slow so I checked it in to a local service \ repair shop that has a good reputation and I understand is Rolex trained and ex-RSC.
I got it back a couple of weeks ago and seeing as the GMT has been getting almost all the wrist time hadn't looked to hard at it, but on Friday I noticed there was a chip on one of the hour plots that went through to the dial.

It would be fair to say I'm less than happy and will be taking the matter up with the gentleman in question tomorrow.

My question is what do you think is fair for me to ask?
Money back for the service (~$450)? a new dial?

I'm interested in hearing your thoughts on the matter.

Thanks
Rob

jctrolex · 16 January 2012, 01:15 PM

New dial installed at their cost

Mickey® · 16 January 2012, 01:27 PM

New dial at their cost...no questions I agree.
Hopefully it's not an odd/rare bird? 14060 that is...

Mr JJ · 16 January 2012, 01:30 PM

Quote:

Originally Posted by bigrob

My 14060 was running about 15s slow so I checked it in to a local service \ repair shop that has a good reputation and I understand is Rolex trained and ex-RSC.
I got it back a couple of weeks ago and seeing as the GMT has been getting almost all the wrist time hadn't looked to hard at it, but on Friday I noticed there was a chip on one of the hour plots that went through to the dial.

It would be fair to say I'm less than happy and will be taking the matter up with the gentleman in question tomorrow.

My question is what do you think is fair for me to ask?
Money back for the service (~$450)? a new dial?

I'm interested in hearing your thoughts on the matter.

Thanks
Rob

Out curiosity who did the service for you?

ecsub44 · 16 January 2012, 01:31 PM

If it happened to my 14060 I'd ask for the cost of the service to be reimbursed. I wouldn't want my trit dial to be replaced.

Spikedlee · 16 January 2012, 01:31 PM

First an apology, then a new dial at their cost, and a thorough inspection afterwards to ensure that you won't have to go back there again.

oneillba · 16 January 2012, 01:32 PM

New dial at their cost -- I wouldn't be able to live with the flaw.

liptonnr · 16 January 2012, 01:32 PM

I agree it should be replaced my concern is the length of time that has passed since you got it back.

bigrob · 16 January 2012, 01:33 PM

Quote:

Originally Posted by Mr JJ

Out curiosity who did the service for you?

I'd rather not say as here as I have yet to speak to him, If your interested PM me.

Lion · 16 January 2012, 01:34 PM

I think they need to make it right by replacing the dial with the proper replacement and reimburse you for the service and then send it to RSC to have them service it and check it over!!!

bigrob · 16 January 2012, 01:35 PM

Quote:

Originally Posted by liptonnr

I agree it should be replaced my concern is the length of time that has passed since you got it back.

True, but as its sealed you would see any loose tritium floating around.

bigrob · 16 January 2012, 01:35 PM

Quote:

Originally Posted by ecsub44

If it happened to my 14060 I'd ask for the cost of the service to be reimbursed. I wouldn't want my trit dial to be replaced.

That's my concern, I'm not a big fan of luminova

Mickey® · 16 January 2012, 01:38 PM

Quote:

Originally Posted by bigrob

That's my concern, I'm not a big fan of luminova

That's an issue....

GradyPhilpott · 16 January 2012, 02:30 PM

I'd just ask for a refund and then send it to RSC.

I wouldn't want them to touch it again, frankly.

SkyKing31 · 16 January 2012, 02:46 PM

Quote:

Originally Posted by GradyPhilpott

I'd just ask for a refund and then send it to RSC.

I wouldn't want them to touch it again, frankly.

I agree

Rolodex5551212 · 16 January 2012, 02:55 PM

Two weeks later? Best of luck to you.

MoBe · 16 January 2012, 03:48 PM

`hope you don`t have to get into a pissing contest where it`s your word against theirs mate.

Good luck!

Just ask for a refund and don`t ever let them touch it again.

sdwtchlvr · 16 January 2012, 04:06 PM

If the watchmaker has any sort of reputation, he/she should take care of you. Sorry to hear about your situation though. It's an unfortunate sort of thing to deal with...and uncomfortable too, I'm sure.

Bangel · 16 January 2012, 06:35 PM

Really feel for you as this would drive me nuts. I would expect an apology (annoys me that he returned it to you without acknowledging the damage in the first place), and a refund. If he is unwilling to refund fully, I would still try to get some sort of recompense (don't know how much because I personally don't know how much it would cost to rectify). Lastly, I would take it to a RSC to get fixed if you couldn't live with the defect. Like others have already said, I wouldn't want the same person tinkering with my watch any further. Best of luck in getting this sorted.

I've also sent you a PM.

padi56 · 16 January 2012, 07:22 PM

Quote:

Originally Posted by bigrob

My 14060 was running about 15s slow so I checked it in to a local service \ repair shop that has a good reputation and I understand is Rolex trained and ex-RSC.
I got it back a couple of weeks ago and seeing as the GMT has been getting almost all the wrist time hadn't looked to hard at it, but on Friday I noticed there was a chip on one of the hour plots that went through to the dial.

It would be fair to say I'm less than happy and will be taking the matter up with the gentleman in question tomorrow.

My question is what do you think is fair for me to ask?
Money back for the service (~$450)? a new dial?

I'm interested in hearing your thoughts on the matter.

Thanks
Rob

Please post a good quality picture so we can assess the damage .

dddrees · 16 January 2012, 08:53 PM

Quote:

Originally Posted by oneillba

new dial at their cost -- i wouldn't be able to live with the flaw.

x2

16 January 2012, 01:14 PM	#1
bigrob "TRF" Member Join Date: Sep 2010 Real Name: Rob Location: Australia Watch: 14060 & 1675 Posts: 34	Watch back from service with chipped hour plot My 14060 was running about 15s slow so I checked it in to a local service \ repair shop that has a good reputation and I understand is Rolex trained and ex-RSC. I got it back a couple of weeks ago and seeing as the GMT has been getting almost all the wrist time hadn't looked to hard at it, but on Friday I noticed there was a chip on one of the hour plots that went through to the dial. It would be fair to say I'm less than happy and will be taking the matter up with the gentleman in question tomorrow. My question is what do you think is fair for me to ask? Money back for the service (~$450)? a new dial? I'm interested in hearing your thoughts on the matter. Thanks Rob

16 January 2012, 01:31 PM	#5
ecsub44 "TRF" Member Join Date: Feb 2011 Location: US Watch: Sub Posts: 3,175	If it happened to my 14060 I'd ask for the cost of the service to be reimbursed. I wouldn't want my trit dial to be replaced. __________________ *侘寂 -- wabi-sabi --* acceptance of transience and imperfection by finding beauty in that which is imperfect, impermanent, and incomplete Commissioner of WEIRD POLICE , Badge # ecsub44

16 January 2012, 01:32 PM	#7
oneillba "TRF" Member Join Date: Apr 2008 Real Name: Brian Location: Hamilton, MI USA Watch: My beloved TT DJ Posts: 3,831	New dial at their cost -- I wouldn't be able to live with the flaw. __________________ My Trusty TT DJ

16 January 2012, 01:34 PM	#10
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	I think they need to make it right by replacing the dial with the proper replacement and reimburse you for the service and then send it to RSC to have them service it and check it over!!! __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

16 January 2012, 02:30 PM	#14
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK050 Posts: 34,460	I'd just ask for a refund and then send it to RSC. I wouldn't want them to touch it again, frankly. __________________ JJ Inaugural TRF $50 Watch Challenge Winner

16 January 2012, 01:15 PM	#2
jctrolex "TRF" Member Join Date: Jan 2011 Location: Canada Watch: 1675 Posts: 1,163	New dial installed at their cost

16 January 2012, 01:27 PM	#3
Mickey® Banned Join Date: Aug 2011 Real Name: Mickey® Location: Atlanta, GA Watch: Swiss Made Posts: 5,801	New dial at their cost...no questions I agree. Hopefully it's not an odd/rare bird? 14060 that is...

16 January 2012, 01:31 PM	#6
Spikedlee "TRF" Member Join Date: Sep 2011 Location: Chicago, IL Watch: Too many to narrow Posts: 585	First an apology, then a new dial at their cost, and a thorough inspection afterwards to ensure that you won't have to go back there again.

16 January 2012, 01:32 PM	#8
liptonnr "TRF" Member Join Date: Dec 2010 Real Name: Nate Location: Pottsville, PA Watch: Sub-c LV, GMT's Posts: 988	I agree it should be replaced my concern is the length of time that has passed since you got it back.

16 January 2012, 02:55 PM	#16
Rolodex5551212 Banned Join Date: Mar 2009 Location: West Coast Posts: 164	Two weeks later? Best of luck to you.

16 January 2012, 03:48 PM	#17
MoBe "TRF" Member Join Date: Sep 2011 Location: Canada Posts: 6,773	`hope you don`t have to get into a pissing contest where it`s your word against theirs mate. Good luck! Just ask for a refund and don`t ever let them touch it again.

16 January 2012, 04:06 PM	#18
sdwtchlvr "TRF" Member Join Date: Sep 2008 Location: SoCal Watch: Rolex Posts: 1,308	If the watchmaker has any sort of reputation, he/she should take care of you. Sorry to hear about your situation though. It's an unfortunate sort of thing to deal with...and uncomfortable too, I'm sure.

16 January 2012, 06:35 PM	#19
Bangel "TRF" Member Join Date: Oct 2011 Location: Australia Watch: 116610LN Posts: 15,802	Really feel for you as this would drive me nuts. I would expect an apology (annoys me that he returned it to you without acknowledging the damage in the first place), and a refund. If he is unwilling to refund fully, I would still try to get some sort of recompense (don't know how much because I personally don't know how much it would cost to rectify). Lastly, I would take it to a RSC to get fixed if you couldn't live with the defect. Like others have already said, I wouldn't want the same person tinkering with my watch any further. Best of luck in getting this sorted. I've also sent you a PM.

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