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mr500cm · 29 October 2011, 01:18 AM

I just got off the phone with the guy who serviced my Submariner last year. My watch is now running 20 seconds a day slow and I can no longer manualy wind it.

My repairman told me both the stem and tube need to be replaced along with a regulation. My cost would be $150.00 for the job. My question is, considering the overhaul was 11 months ago should this be covered? and if not is it a fair price? He also told me that both parts were original to the watch. Any thoughts?

Lance

OysterDavid · 29 October 2011, 01:35 AM

My thoughts: regarding the timing issue, it sounds to me as though the watch just needs a regulation and although he may have or should have done that 11 months ago, apparently it wasn't done well enough to keep it's timing within specs. His fault? Your (inadvertant) fault by way of knocks and jolts during the normal wearing of the watch? Who knows? But if that will cure it...so be it.

The stem and tube? Well, the stem is a metal rod that has a bunch of bumps and ridges in it to allow for engaging the winding and setting mechanisms...levers and clutches and stuff. I suppose that it's possible over time, without 'regular' service/oiling that there could be wear on the stem that is causing it to not engage the setting works, so that makes sense. The tube? It has nothing to do with the setting mechanism and is only a device to hold the stem where it enters the case and the screw threads to receive the threads in the crown for water tight performance, along with a couple of gaskets that seal up the crown and stem. It's entirely possible that it wasn't worn to the point of needing replacement one year ago and now it is. As long as the work is being done, I'd probably request a crown replacement at the same time...it will add to the cost, but you'll be assuring a properly sealed system for years to come.

The charge, if it includes parts sounds reasonable to me...a tube and stem is at least $60 wholesale if they're Rolex parts and the repair person apparently feels entitled to labor for that work plus the regulation. But I would ask for a new crown as well.

MoBe · 29 October 2011, 01:45 AM

If you think your repair guy is good forget about asking for warranty,let him fix it and regulate it and don`t worry be happy.

mr500cm · 31 October 2011, 01:20 AM

Because of my job, I only wear my Rolex at meetings and on the weekends. I have a bang around watch as I'm sure most of us do. I was told he only used Genuine Rolex parts and as far as I can remember, the watch was running -2 second after its last service last year. A few weeks ago I posted that it started slowing dowing to about -20 seconds a day.

Just wanted to know if I had a case to make (that it was serviced just under a year ago), or should I eat the $150 and move on?

skywag · 31 October 2011, 02:10 AM

What was wrong with the watch when you gave it to him 11 months ago?

handsfull · 31 October 2011, 03:35 AM

If the stem and tube need replacement now, they probably needed replacement 11 months ago (was overlooked). If the watch runs -20 per day - every day......it needs a regulation (provided the amplitude is within spec). $150.00 is fair price for a factory tube and stem (provided it's indeed OEM Rolex parts).

mr500cm · 31 October 2011, 10:12 PM

Quote:

Originally Posted by skywag

What was wrong with the watch when you gave it to him 11 months ago?

Main issue was the stem popped out and the time could not be set and after 12 years of use it needed a service.

mr500cm · 31 October 2011, 10:13 PM

Quote:

Originally Posted by handsfull

If the stem and tube need replacement now, they probably needed replacement 11 months ago (was overlooked). If the watch runs -20 per day - every day......it needs a regulation (provided the amplitude is within spec). $150.00 is fair price for a factory tube and stem (provided it's indeed OEM Rolex parts).

He has a Rolex account and only uses factory parts.

Kringkily · 31 October 2011, 11:45 PM

As with anything if he offered a 12 month warranty on his work then ask him if this falls under that clause. If you suspect his quality of work then possibly find another well known watchmaker to do your service.

zeuloa · 1 November 2011, 02:32 AM

I don't think you should spend a penny. A full service 11 months ago (after 12 years) should have been a FULL SERVICE. There must have been evidence of something. The RSC gives you 2 year warranty, and I would bet they would have replaced these parts 11 months ago during the service, if not now under warranty.

This is why I will spend a bit more and go with RSC when service time comes. Although there are excellent independent watchmakers with tremendous passion for what they do and do excellent work (and charge nearly as much as RSC), there seems to be quite a few that cut corners to charge less.

Ironstark · 1 November 2011, 07:46 AM

Forgot to ask in your previous thread, what movement is in your Submariner?
3135? 3035?
20 secs a day loss (if its a 3035) could be something not yet mentioned.

mr500cm · 2 November 2011, 09:25 PM

Quote:

Originally Posted by Ironstark

Forgot to ask in your previous thread, what movement is in your Submariner?
3135? 3035?
20 secs a day loss (if its a 3035) could be something not yet mentioned.

Not really sure. I know from the serial # is made in 1967. I'm just starting to get into the fun stuff of my watch.

mrbill2mrbill2 · 6 November 2011, 04:54 AM

Quote:

Originally Posted by zeuloa

I don't think you should spend a penny. A full service 11 months ago (after 12 years) should have been a FULL SERVICE. There must have been evidence of something. The RSC gives you 2 year warranty, and I would bet they would have replaced these parts 11 months ago during the service, if not now under warranty.

This is why I will spend a bit more and go with RSC when service time comes. Although there are excellent independent watchmakers with tremendous passion for what they do and do excellent work (and charge nearly as much as RSC), there seems to be quite a few that cut corners to charge less.

x2!!

NYC6 · 15 November 2011, 01:39 AM

Quote:

Originally Posted by handsfull

If the stem and tube need replacement now, they probably needed replacement 11 months ago (was overlooked). If the watch runs -20 per day - every day......it needs a regulation (provided the amplitude is within spec). $150.00 is fair price for a factory tube and stem (provided it's indeed OEM Rolex parts).

Agreed. I would be a little concerned it was missed a year earlier.

OrangeSport · 16 November 2011, 09:26 AM

But if it was missed a year ago, presumably you would now expect to pay for the parts (even if the labour was discounted under the circumstances).

Johnnybonkel · 13 February 2012, 06:16 AM

y'know...we would never buy a fake Rolex why wouldnt we always send our watch to a Rolex service center...seems the way to go...cost is value...if $650 at Rolex ensure your watch come back immaculate why save a couple of hundred and get a poor job...thats poor value?...just a thgought...why dont we all use a Rolex sevice center?

thanks John.

mr500cm · 13 February 2012, 10:49 PM

Quote:

Originally Posted by Johnnybonkel

y'know...we would never buy a fake Rolex why wouldnt we always send our watch to a Rolex service center...seems the way to go...cost is value...if $650 at Rolex ensure your watch come back immaculate why save a couple of hundred and get a poor job...thats poor value?...just a thgought...why dont we all use a Rolex sevice center?

thanks John.

It's not a matter of saving money, there are other factors. Getting to Rolex in NYC is a pain in the butt. Then its "will" they service your watch? Is it too old? My Sub is a 1967 vintage and I don't want anything changed. I wanted it repaired, Cleaned and a light polishing. I have a guy who I've used, I'm very happy with his work (until I had that one problem) and his turn around time can't be beat, and yeah there is a slight savings.

I drive Honda, I choose to have it serviced by a local service station who cares about me and my car unlike Honda where I'm just another number.

handsfull · 14 February 2012, 02:34 AM

Lance.....so what was the outcome? Do tell.

mr500cm · 14 February 2012, 04:01 AM

Quote:

Originally Posted by handsfull

Lance.....so what was the outcome? Do tell.

The watch came back from repair and had to go back again. When I went to manually wind the watch, the gears felt like they were skipping. I was told no problem it will be addressed. Well I got the watch again, I looked great and now keeps the best time of any Rolex I've owned. After four weeks of wearing it it lost 2 seconds. Am I happy, right now yes, but I think next time my watch might visit the spa of someone who gives advice here.

29 October 2011, 01:18 AM	#1
mr500cm "TRF" Member Join Date: Jul 2011 Real Name: Lance Location: Florida Watch: Submariner Posts: 142	I heard back from my repairman... I just got off the phone with the guy who serviced my Submariner last year. My watch is now running 20 seconds a day slow and I can no longer manualy wind it. My repairman told me both the stem and tube need to be replaced along with a regulation. My cost would be $150.00 for the job. My question is, considering the overhaul was 11 months ago should this be covered? and if not is it a fair price? He also told me that both parts were original to the watch. Any thoughts? Lance

16 November 2011, 09:26 AM	#15
OrangeSport "TRF" Member Join Date: Oct 2011 Real Name: Jason Location: Essex, UK Watch: 14060M Posts: 2,943	But if it was missed a year ago, presumably you would now expect to pay for the parts (even if the labour was discounted under the circumstances). __________________

29 October 2011, 01:35 AM	#2
OysterDavid Banned Join Date: Sep 2006 Location: S F Bay Area Posts: 621	My thoughts: regarding the timing issue, it sounds to me as though the watch just needs a regulation and although he may have or should have done that 11 months ago, apparently it wasn't done well enough to keep it's timing within specs. His fault? Your (inadvertant) fault by way of knocks and jolts during the normal wearing of the watch? Who knows? But if that will cure it...so be it. The stem and tube? Well, the stem is a metal rod that has a bunch of bumps and ridges in it to allow for engaging the winding and setting mechanisms...levers and clutches and stuff. I suppose that it's possible over time, without 'regular' service/oiling that there could be wear on the stem that is causing it to not engage the setting works, so that makes sense. The tube? It has nothing to do with the setting mechanism and is only a device to hold the stem where it enters the case and the screw threads to receive the threads in the crown for water tight performance, along with a couple of gaskets that seal up the crown and stem. It's entirely possible that it wasn't worn to the point of needing replacement one year ago and now it is. As long as the work is being done, I'd probably request a crown replacement at the same time...it will add to the cost, but you'll be assuring a properly sealed system for years to come. The charge, if it includes parts sounds reasonable to me...a tube and stem is at least $60 wholesale if they're Rolex parts and the repair person apparently feels entitled to labor for that work plus the regulation. But I would ask for a new crown as well.

29 October 2011, 01:45 AM	#3
MoBe "TRF" Member Join Date: Sep 2011 Location: Canada Posts: 6,773	If you think your repair guy is good forget about asking for warranty,let him fix it and regulate it and don`t worry be happy.

31 October 2011, 01:20 AM	#4
mr500cm "TRF" Member Join Date: Jul 2011 Real Name: Lance Location: Florida Watch: Submariner Posts: 142	Because of my job, I only wear my Rolex at meetings and on the weekends. I have a bang around watch as I'm sure most of us do. I was told he only used Genuine Rolex parts and as far as I can remember, the watch was running -2 second after its last service last year. A few weeks ago I posted that it started slowing dowing to about -20 seconds a day. Just wanted to know if I had a case to make (that it was serviced just under a year ago), or should I eat the $150 and move on?

31 October 2011, 02:10 AM	#5
skywag Banned Join Date: Sep 2009 Location: N47.9 W122.7 Watch: S/S "P" Daytona Posts: 216	What was wrong with the watch when you gave it to him 11 months ago?

31 October 2011, 03:35 AM	#6
handsfull "TRF" Member Join Date: Apr 2010 Real Name: J Location: The great Midwest Watch: youlookinat? Posts: 2,369	If the stem and tube need replacement now, they probably needed replacement 11 months ago (was overlooked). If the watch runs -20 per day - every day......it needs a regulation (provided the amplitude is within spec). $150.00 is fair price for a factory tube and stem (provided it's indeed OEM Rolex parts).

31 October 2011, 11:45 PM	#9
Kringkily "TRF" Member Join Date: Aug 2011 Real Name: George Location: New York Watch: Speedmaster, Rolex Posts: 3,082	As with anything if he offered a 12 month warranty on his work then ask him if this falls under that clause. If you suspect his quality of work then possibly find another well known watchmaker to do your service.

1 November 2011, 02:32 AM	#10
zeuloa "TRF" Member Join Date: Dec 2009 Real Name: Jose Location: Here Watch: SEA-DWELLER Posts: 2,232	I don't think you should spend a penny. A full service 11 months ago (after 12 years) should have been a FULL SERVICE. There must have been evidence of something. The RSC gives you 2 year warranty, and I would bet they would have replaced these parts 11 months ago during the service, if not now under warranty. This is why I will spend a bit more and go with RSC when service time comes. Although there are excellent independent watchmakers with tremendous passion for what they do and do excellent work (and charge nearly as much as RSC), there seems to be quite a few that cut corners to charge less.

1 November 2011, 07:46 AM	#11
Ironstark TechXpert Join Date: Mar 2007 Location: Rolex world Watch: SS/W Skydweller Posts: 527	Forgot to ask in your previous thread, what movement is in your Submariner? 3135? 3035? 20 secs a day loss (if its a 3035) could be something not yet mentioned.

13 February 2012, 06:16 AM	#16
Johnnybonkel Banned Join Date: Feb 2012 Real Name: JOHN Location: Florida Watch: GOLD PRESIDENT Mop Posts: 23	y'know...we would never buy a fake Rolex why wouldnt we always send our watch to a Rolex service center...seems the way to go...cost is value...if $650 at Rolex ensure your watch come back immaculate why save a couple of hundred and get a poor job...thats poor value?...just a thgought...why dont we all use a Rolex sevice center? thanks John.

14 February 2012, 02:34 AM	#18
handsfull "TRF" Member Join Date: Apr 2010 Real Name: J Location: The great Midwest Watch: youlookinat? Posts: 2,369	Lance.....so what was the outcome? Do tell.

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