Visited RFC Beverly Hills (Pictures) and questions

[Frosty]

Originally Posted by TimeToGo

As others mentioned, it is interesting they will replace a black dial for a blue. This option, of course, will be much cheaper than buying a new and you keep your own watch. However, how is the bracelet? If you need a new bracelet, that will be big bucks.

For a peace of mind to have the RSC replace the dial and insert, service, you are fine.

I did not think they did that type of thing either, but I just got the invoice. On the description of the watch they clearly have: Dial Black y/g plots L.

Notes

Customer request to change dial and bezel insert to blue

In the Nessessary Service Section / Parts they have:

1 x Dial-Blue with L plots.
1 x Bezel Insert-Blue, yellow numbers

At the bottom of the invoice it says:

The addition of non-genuine parts to any Rolox watch renders it a counterfeit as defined by Federal Law. It is therefore unlawful to sell or offer such modified watch for sale. Rolex will not service watches altered with non-genuine parts or accessories. All parts and accessories are replaced on a trade-in basis

I guess there is an exception if you authorize them to replace non-genuine parts with genuine parts. My GMT has that problem and they are going to replace and service.

As to the question of service centers, I do not know. I took both to get an estimate and sat and waited a little over 20 minutes. The lady came back with both watches on separate trays and the watches were no longer in one piece.

They told me they would send me the estimate later that day. When I had called before I went, they said it they would have an estimate in 20-25 minutes after I brought them in.

I called them later that day and asked about the Service Estimate. They said they did not have a secure E-Mail Service and the estimate would have to be faxed from Huston. I got them yesterday.