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uva0224 · 10 November 2012, 07:12 AM

When I send in a watch for warranty repair, who pay for the postage?
Will Rolex reimburse my cost? Will any AD in my area send it for me?
Or I am on my own since I didn't buy it here?

Thanks,

kilyung · 10 November 2012, 07:16 AM

Quote:

Originally Posted by uva0224

When I send in a watch for warranty repair, who pay for the postage?
Will Rolex reimburse my cost? Will any AD in my area send it for me?
Or I am on my own since I didn't buy it here?

Thanks,

You pay for shipping to RSC and they'll cover shipping back. I've heard some folks have argued shipping reimbursement/credit but I wouldn't bank on it.

biscotti · 10 November 2012, 08:00 AM

Any AD can send it in for you, but you will have to pay for postage/insurance.

kilyung · 10 November 2012, 10:56 AM

Quote:

Originally Posted by biscotti

Any AD can send it in for you, but you will have to pay for postage/insurance.

I don't like having the AD ship it for me. RSC will not speak with you directly if there are issues. They'll only deal with the party that sent the watch.

masterserg · 10 November 2012, 11:04 AM

If you call RSC (at least NY) they will mail you a very nice and snug mailing kit (proper padding, etc.). You will need to use registered mail ...It'll run you about 30 bucks ... it's not a huge deal. They will pay for return mail.

joe stout · 10 November 2012, 11:09 AM

Quote:

Originally Posted by masterserg

If you call RSC (at least NY) they will mail you a very nice and snug mailing kit (proper padding, etc.). You will need to use registered mail ...It'll run you about 30 bucks ... it's not a huge deal. They will pay for return mail.

Thats nice, hope the one in Dallas does that.

TARDIS · 10 November 2012, 11:33 AM

Can I jump in here and ask if Rolex will accept the watch if the oyster bracelet is removed before shipping? I removed the bracelet on my Omega PO before shipping to Omega SC here in Australia. There was no need to send it and the OSC in Melbourne didn't say anything. The watch had stopped working under warranty and was fixed and returned to me and I reconnected the bracelet.

SLS · 10 November 2012, 11:36 AM

Quote:

Originally Posted by TARDIS

Can I jump in here and ask if they will accept the watch if the oyster bracelet is removed before shipping?

I can't see why it would be a problem, best to always call ahead and ask though.

Runnin' Rebel · 10 November 2012, 11:53 AM

Le, I'm sorry this has happened. I'll split any shipping costs with you

Just let me know.
Mark

DJJon · 10 November 2012, 01:12 PM

Why take off the bracelet? While it isn't in need of repair, I'd let them evaluate it anyway as part of the hassle of sending it off.

10 November 2012, 07:12 AM	#1
uva0224 Member Join Date: Jun 2012 Real Name: Le Location: Wilmington Watch: DJII Posts: 86	warranty question When I send in a watch for warranty repair, who pay for the postage? Will Rolex reimburse my cost? Will any AD in my area send it for me? Or I am on my own since I didn't buy it here? Thanks,

10 November 2012, 11:04 AM	#5
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	If you call RSC (at least NY) they will mail you a very nice and snug mailing kit (proper padding, etc.). You will need to use registered mail ...It'll run you about 30 bucks ... it's not a huge deal. They will pay for return mail. __________________ How can you have any pudding if you don't eat yer meat????

10 November 2012, 11:53 AM	#9
Runnin' Rebel "TRF" Member Join Date: Jan 2010 Real Name: Mark Location: 🤔 Posts: 8,424	Le, I'm sorry this has happened. I'll split any shipping costs with you Just let me know. Mark __________________ ♛

10 November 2012, 08:00 AM	#3
biscotti "TRF" Member Join Date: Aug 2012 Location: Canada Watch: Smurf Posts: 363	Any AD can send it in for you, but you will have to pay for postage/insurance.

10 November 2012, 11:33 AM	#7
TARDIS "TRF" Member Join Date: Sep 2005 Real Name: Steve Location: Queensland, AUST Posts: 2,003	Can I jump in here and ask if Rolex will accept the watch if the oyster bracelet is removed before shipping? I removed the bracelet on my Omega PO before shipping to Omega SC here in Australia. There was no need to send it and the OSC in Melbourne didn't say anything. The watch had stopped working under warranty and was fixed and returned to me and I reconnected the bracelet.

10 November 2012, 01:12 PM	#10
DJJon "TRF" Member Join Date: Nov 2011 Real Name: Jon Location: USA Watch: DJ - Need Sub Bad Posts: 1,889	Why take off the bracelet? While it isn't in need of repair, I'd let them evaluate it anyway as part of the hassle of sending it off.

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