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hymanjt · 16 October 2013, 09:02 AM

just a quick question, for example if I have a rolex gmtiic and send it in for its first service, say there is a scratch on the ceramic do they replace the ceramic bezel for free or charge you, I believe they do a full polish for free and send them back looking like new from what I have heard but do they charge for particular things/parts???

Nidal · 16 October 2013, 09:13 AM

Good question. My guess is they don't since it's not polishable. You have to replace it

Ceramic bezel shouldn't search it just breaks!

Nidal

SWISSAHOLICS · 16 October 2013, 09:13 AM

Ceramic bezel is not part of the service and won't be replaced free of charge.

mrbill2mrbill2 · 16 October 2013, 09:18 AM

Quote:

Originally Posted by SWISSAHOLICS

Ceramic bezel is not part of the service and won't be replaced free of charge.

Absolutely correct!

hymanjt · 16 October 2013, 09:25 AM

that's what I figured, I just didn't know if there was certain time frame since it hasn't been out for its first service yet, but they still charge for parts if they are needed. makes sense

simongpaez · 16 October 2013, 09:27 AM

Have to add, nothing is free so they are charging you for the polish with the service price.

Tools · 16 October 2013, 11:52 AM

Quote:

Originally Posted by hymanjt

that's what I figured, I just didn't know if there was certain time frame since it hasn't been out for its first service yet, but they still charge for parts if they are needed. makes sense

No, they do not charge for parts if those parts are part of the "expendable" group of the watch works, such as pallets, jewels, escapement, gaskets and seals, etc.

Of course the bezel insert is not part of the expendables on the ceramic models, nor is the crown or tube...

Chaching · 16 October 2013, 11:58 AM

Get ready to shell out $1,500 for a Ceramic Bezel

padi56 · 16 October 2013, 05:25 PM

Quote:

Originally Posted by hymanjt

just a quick question, for example if I have a rolex gmtiic and send it in for its first service, say there is a scratch on the ceramic do they replace the ceramic bezel for free or charge you, I believe they do a full polish for free and send them back looking like new from what I have heard but do they charge for particular things/parts???

The warranty only covers mechanical faults and not owner accidental damage,if they have to replace a scratch insert you would be charged.

crowncollection · 16 October 2013, 06:14 PM

Not part of the warranty

Sent from my iPhone using Tapatalk - now Free

Racerdj · 16 October 2013, 08:41 PM

Quote:

Originally Posted by Chaching

Get ready to shell out $1,500 for a Ceramic Bezel

Any ceramic?

ChuckFinlay · 16 October 2013, 09:08 PM

I'd say its 50/50, I phoned re a broken bezel pip on a ceramic bezel and the RSC said if it was under warranty they would do it F.O.C. It wasn't, so I didn't get it changed in the end.

Zoran · 16 October 2013, 10:45 PM

Quote:

Originally Posted by ChuckFinlay

I'd say its 50/50, I phoned re a broken bezel pip on a ceramic bezel and the RSC said if it was under warranty they would do it F.O.C. It wasn't, so I didn't get it changed in the end.

That would be very kind of them to do, considering as Padi stated earlier this is not a mechanical issue, and therefore it wouldn't / shouldn't be covered by the warranty.
However, when you read on how "hard and resistant to scratches" they brand the ceramic bezel should be, it could be that they want to get any news on this happening of the streets.
And as we all know, news travels fast here on TRF

I hope they do change it for you, since it would be a costly experience if you had to pay for it.
Good luck!

gpfps · 16 October 2013, 11:11 PM

For warranty to kick in you would have to see the scratch before leaving the store. Once you leave the store any WEAR problems is on you.

ChuckFinlay · 17 October 2013, 12:46 AM

Quote:

Originally Posted by Zoran

That would be very kind of them to do, considering as Padi stated earlier this is not a mechanical issue, and therefore it wouldn't / shouldn't be covered by the warranty.

Just thinking a little more about the conversation, I remember the tech saying that as long as there wasn't any obvious impact damage to the bezel, so I suppose it's a level or reasonableness. If the pip has shattered with no other obvious damage, then it is not fit for purpose, if the pip has shattered and there is a huge gouge in the bezel, down to you

16 October 2013, 09:02 AM	#1
hymanjt "TRF" Member Join Date: Mar 2013 Location: Richmond, Va Posts: 138	rolex warranty question just a quick question, for example if I have a rolex gmtiic and send it in for its first service, say there is a scratch on the ceramic do they replace the ceramic bezel for free or charge you, I believe they do a full polish for free and send them back looking like new from what I have heard but do they charge for particular things/parts???

16 October 2013, 09:13 AM	#3
SWISSAHOLICS "TRF" Member Join Date: Jan 2013 Location: Here! Watch: Rolex Posts: 4,366	Ceramic bezel is not part of the service and won't be replaced free of charge. __________________ 16610LN \| 16613LB \| 16710 Pepsi \| 118238 \| 116500 (White) \| 116500 (Black) \| 116710BLNR \| 116610LV "The one thing I fear most is time; time waits for no one and leaves no options."

16 October 2013, 06:14 PM	#10
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,216	Not part of the warranty Sent from my iPhone using Tapatalk - now Free __________________ watches many

16 October 2013, 09:13 AM	#2
Nidal "TRF" Member Join Date: Jul 2012 Location: USA Watch: SubC LV Posts: 1,821	Good question. My guess is they don't since it's not polishable. You have to replace it Ceramic bezel shouldn't search it just breaks! Nidal

16 October 2013, 09:25 AM	#5
hymanjt "TRF" Member Join Date: Mar 2013 Location: Richmond, Va Posts: 138	that's what I figured, I just didn't know if there was certain time frame since it hasn't been out for its first service yet, but they still charge for parts if they are needed. makes sense

16 October 2013, 09:27 AM	#6
simongpaez "TRF" Member Join Date: Nov 2011 Real Name: Simon Location: Houston Watch: Some Posts: 1,109	Have to add, nothing is free so they are charging you for the polish with the service price.

16 October 2013, 11:58 AM	#8
Chaching "TRF" Member Join Date: Sep 2011 Real Name: None of ya #@! Location: Somewhere Watch: Many! 116718 GOLD Posts: 2,137	Get ready to shell out $1,500 for a Ceramic Bezel

16 October 2013, 09:08 PM	#12
ChuckFinlay "TRF" Member Join Date: Aug 2010 Location: UK Watch: 116719BLRO Posts: 496	I'd say its 50/50, I phoned re a broken bezel pip on a ceramic bezel and the RSC said if it was under warranty they would do it F.O.C. It wasn't, so I didn't get it changed in the end.

16 October 2013, 11:11 PM	#14
gpfps Banned Join Date: Aug 2008 Real Name: George Location: Detroit Michigan Watch: 18078 Posts: 1,142	For warranty to kick in you would have to see the scratch before leaving the store. Once you leave the store any WEAR problems is on you.

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