Cyclops - not lined up?

[Stitch]

It's on it's way back to rolex!!

[exxondus]

ah, this is pretty upseting. you would think there was better QC on a 7k watch.

glad mine is fine. but your story did make me more alert the next time I purchase a rolex.

hope yours turns out fine.

Cheers!

[Shade]

Its not impossible to get a bad apple out of rolex. Anyway your cycops doe look a little off.

[Stitch]

Thanks. The AD I took it to today (my local one not the AD I purchased it from) were excellent. Apologised on behalf of rolex and agreed that no matter how minor, the faults shouldn't be there. Also said they'd sort the screws out that the original AD made a little mess of. They did say they were surprised it has passed Rolex QC and did suggest that they may just replace the watch outright, either way - fix or replace is fine with me as I kind of want to keep that particular watch, if that makes sense. That's the sign of a good AD-problems happen and it's how they treat you is key.

I did speak to the original AD I bought it from and they are sending me out a new set if screws anyway.

Originally Posted by exxondus

ah, this is pretty upseting. you would think there was better QC on a 7k watch.

glad mine is fine. but your story did make me more alert the next time I purchase a rolex.

hope yours turns out fine.

Cheers!

[Stitch]

Originally Posted by Shade

Its not impossible to get a bad apple out of rolex. Anyway your cycops doe look a little off.

Agreed. It happens , just a shame it was my first Rolex!!

[Engi]

Anyway, the positive aspect is that Rolex is solving the issue.

Let us know when it will be back.

Ciao

Engi

[Ck8]

Originally Posted by Stitch

Thanks. The AD I took it to today (my local one not the AD I purchased it from) were excellent. Apologised on behalf of rolex and agreed that no matter how minor, the faults shouldn't be there. Also said they'd sort the screws out that the original AD made a little mess of. They did say they were surprised it has passed Rolex QC and did suggest that they may just replace the watch outright, either way - fix or replace is fine with me as I kind of want to keep that particular watch, if that makes sense. That's the sign of a good AD-problems happen and it's how they treat you is key.

I did speak to the original AD I bought it from and they are sending me out a new set if screws anyway.

Which AD did you take it to as they were very helpful, perhaps I will buy from them next time. I have never heard Rolex replacing a watch with minor faults. It is hard enough to get a replacement with major fault.

[Ck8]

Originally Posted by MortgageGuy

I would also swear that the cyclops on a Rolex or two that I have owned and may currently own is slightly off too I have learned to NOT look at things this closely as I am a perfectionist and it sounds like you are too...It (looking too closely) will end up driving you crazy and you will find more and more flaws with your new watch and end up not liking it... Just my .02...

When it came to my watches with minor flaws I just let it go. It is my experience that if you try to rectify something minor and send it in, you end up with something more wrong... they take the crystal off, now the cyclops lines up and there is a fingerprint on the crystal, lint on the dial... you get my point. That being said you do have a warranty and if it really bothers you send it in but I would just leave it. Unfortunately nothing in this world is perfect, Rolex is pretty damn close but not perfect.

You have a great watch, wear and enjoy in good health

Yes I have learnt to consider really seriously before sending my watch back to RSC as it can come back with other fault.

[onkyo]

Glad to hear the AD are taking care of the problem(s).

[Stitch]

Agreed. Just a brief encounter and I'm hooked!
I can see how easily people's collections start .

[nixx]

Doh, I was going to ask you to take a photo of the etched crown @ 6 o'clock. If it was slightly too far left.. then it's just the crystal that needs to be re-aligned. If the etched crown was center.. then the cyclops was mis-applied. I'm glad the AD is treating you well.

[Stitch]

Agreed. Just a brief encounter and I'm hooked!
I can see how easily people's collections start .

[Stitch]

Originally Posted by nixx

Doh, I was going to ask you to take a photo of the etched crown @ 6 o'clock. If it was slightly too far left.. then it's just the crystal that needs to be re-aligned. If the etched crown was center.. then the cyclops was mis-applied. I'm glad the AD is treating you well.

That would have been I good idea!! Damn.

[marcinthemiddle]

The cyclops pics look 'off'- but it could be because I'm nursng a hangover...

[padi56]

Originally Posted by nixx

Doh, I was going to ask you to take a photo of the etched crown @ 6 o'clock. If it was slightly too far left.. then it's just the crystal that needs to be re-aligned. If the etched crown was center.. then the cyclops was mis-applied. I'm glad the AD is treating you well.

Why has the LEC got to be lined up at 6 O'Clock the crystal and dial are round makes no difference where it is on dial as cyclops is stuck on after.

[nixx]

Originally Posted by padi56

Why has the LEC got to be lined up at 6 O'Clock the crystal and dial are round makes no difference where it is on dial as cyclops is stuck on after.

I was just thinking of something that could show the crystal might just have been mounted in the case a little lop-sided.

I assume the cyclops is applied to the crystal before popping it into the case set at the factory. To me, this makes more sense for the annual volume produced by Rolex.

I know this doesn't apply to the OP's sub, but I would think it would also be difficult to apply the cyclops after the crystal is in the case on a GMTIIc with AR treatment on both sides of the crystal under the cyclops.

Of course, I have no actual proof of when/how Rolex applies the cyclops.. lots of assumptions by me.. and we know what they say about assumptions.

Anyways.. I'm glad the AD took the OP's concerns seriously and is handling it. Kudos to them!

[mordeeb]

I think I have this exact same issue!

[SemperFi]

The cyclops does appear "off" to me as well...and it would bother the heck out of me to keep it that way.
Glad to hear that Rolex is taking care of the problem for you.

[regnant]

It is upsetting but I am happy for you as they treat you well and take care of the problem. I appreciate your attention to details as well

[shay2nak]

update?

[Andad]

[Roger1079]

Originally Posted by Stitch

My only concern about letting the AD do it is that given that they made a bit of a mess of the screw heads when they adjusted the bracelet, I don't have confidense in them and my local AD isn't likely to do it for free as I didn'y get the watch from them.

To be honest, I'd rather wait another 6 weeks and have the watch perfect than rush it and it devleop problems in the future.

The only way I have ever seen those screws damaged is by the person not using the correct size screwdriver. I certainly hope you insisted on them replacing the screws with ones that were undamaged by an employee.

Even those that seem to think that a near $10,000 having things out of spec is acceptable and should be overlooked which I think is crazy couldn't agree with leaving damage caused by a store employee uncorrected.