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DJExplorer · 2 December 2014, 08:37 AM

Hi,
I would just like to ask if anyone has a preference of these two Service Centers?
I know they should be the same as they employ only authorized watchmakers, but just trying to work out if one may have provided better service to owners?
Looking to send my BLNR in for a warranty adjustment and already hate the thought of being without it.
Your views are very much appreciated.

Tools · 2 December 2014, 11:36 AM

Either should be fine for warranty work.

Dallas seems to get better comments around here though.

Cesium133 · 2 December 2014, 11:38 AM

Can't comment on NYC, but I had great customer service from Dallas when I sent a watch there.

beaglehusky · 2 December 2014, 12:30 PM

+1 for Dallas, I have had very good experience with them.

navydoc · 2 December 2014, 12:41 PM

I just sent my Tudor Heritage Chrono to Dallas for a warranty issue. Excellent service from them. I initially called NYC, but they said Dallas is the only RSC who does Tudor. So, +2 for Dallas here.

Jason71 · 2 December 2014, 01:08 PM

Most everybody on these boards seems to prefer Dallas

sickened1 · 2 December 2014, 01:16 PM

When I took my 16570 in at RSC in Beverly Hills, they said they don't do the work there. All the works are sent out to Dallas so yeah.. Dallas. lol

DJExplorer · 2 December 2014, 02:14 PM

Fantastic, thank you for the feedback.
Looks like Dallas is the way to go.
I'll fell better that my piece will be in good hands....no pun intended.

Nycturbovr6 · 2 December 2014, 03:02 PM

I just recently had a great experience with the New York Rsc. Excellent customer service

Chewbacca · 2 December 2014, 06:51 PM

the rsc in the state with the lower sales tax?

walds11 · 2 December 2014, 08:06 PM

I had a bad experience with the NY RSC. Next time I need to send a watch in for warranty work, it's going to Dallas. Anything outside of warranty goes to Rik.

rodrob59 · 2 December 2014, 09:34 PM

My only experience has been with Dallas and great both times.

Im Lauf der Zeit · 2 December 2014, 10:58 PM

Quote:

Originally Posted by walds11

I had a bad experience with the NY RSC.

Can you elaborate on bad RSC NY experience, would be useful for us to know...

mike · 2 December 2014, 10:58 PM

Bid D---las, I said Big D double las...

Urosfan · 2 December 2014, 11:34 PM

Ny rsc did a good service job on my dads 30 year plus rolex

Brushpup · 2 December 2014, 11:43 PM

Dallas consistently gets the best reviews here. Maybe a little faster transit going from there to Dallas vs NY.

DJExplorer · 2 December 2014, 11:51 PM

Excellent, I called Dallas RSC and the lady in customer service sent me an email on how to package and ship. Seems they will refuse the watch if it's not in a box sealed with "brown paper tape" and would not accept if it was with the clear tape.
I guess the USPS would do this as its required to be sent via registered mail?? We will see.

Baco Noir · 3 December 2014, 12:09 AM

Quote:

Originally Posted by DJExplorer

Excellent, I called Dallas RSC and the lady in customer service sent me an email on how to package and ship. Seems they will refuse the watch if it's not in a box sealed with "brown paper tape" and would not accept if it was with the clear tape.
I guess the USPS would do this as its required to be sent via registered mail?? We will see.

You can also ask them to mail you a shipping kit. It will come with a foam lined box with a cutout for the watch and the paper tape to seal the box. That's what I did and it made it really simple.

Sent from my iPad Air 2 using Tapatalk (so I blame autocorrect for the spellin' errs)

SkyKing31 · 3 December 2014, 12:16 AM

I have great experience with both. I prefer NY because I know the people there and I enjoy talking with them (phone or in person) anytime I need something.

Sorry you will be without your watch. I always hate being without one of mine. You will have a great experience with Dallas or NY. Both are great. Let us know who you choose as well as your experience.

MartyMcFly · 3 December 2014, 12:29 AM

Quote:

Originally Posted by SkyKing31

I have great experience with both. I prefer NY because I know the people there and I enjoy talking with them (phone or in person) anytime I need something.

Sorry you will be without your watch. I always hate being without one of mine. You will have a great experience with Dallas or NY. Both are great. Let us know who you choose as well as your experience.

Is there any truth to the rumor that the NYC center is sending the watches to Lititz, PA? One of the dealers I spoke with said that the watches actually go there, which would mean they might be worked on by watchmaking students in the Rolex sponsored watchmaking school...

This is the first time I've heard this and find it hard to believe that Rolex would allow amateurs to work on the watches. Dealer BS?

walds11 · 3 December 2014, 12:35 AM

Quote:

Originally Posted by Im Lauf der Zeit

Can you elaborate on bad RSC NY experience, would be useful for us to know...

One of the sub-dial hands fell off my SS Daytona. I sent it to the NY RSC for warranty work. The watch came back with scratches on the case back, so I sent it back again. All was good after that and they reimbursed me for the shipping charges.

powerfunk · 3 December 2014, 12:44 AM

Quote:

Originally Posted by MartyMcFly

Is there any truth to the rumor that the NYC center is sending the watches to Lititz, PA?

I've heard that some AD's send watches to the Lititz RSC for work, but customers can't send directly there. I've also heard that other RSC's send some "overflow" to Lititz when they're backlogged. Though RSC PA is located right next to LWT, the actual RSC work is not done by students, as I understand.

MartyMcFly · 3 December 2014, 01:20 AM

Quote:

Originally Posted by powerfunk

I've heard that some AD's send watches to the Lititz RSC for work, but customers can't send directly there. I've also heard that other RSC's send some "overflow" to Lititz when they're backlogged. Though RSC PA is located right next to LWT, the actual RSC work is not done by students, as I understand.

Thank you for the prompt and informative response. Good info to know.

5thAveRolexMan · 3 December 2014, 01:39 AM

Use the RSC that is closest to you!

DJExplorer · 3 December 2014, 07:31 AM

The requesting of a shipping kit sounds like a good plan, thank you Baco Noir!

Beef · 3 December 2014, 08:35 AM

Never used NY, strongly recommend Dallas. They did a great job on a 5513 for me. I packed my own, but the shipping kit sounds great. Thanks, baco!

2 December 2014, 08:37 AM	#1
DJExplorer "TRF" Member Join Date: Nov 2014 Location: GA Posts: 403	Which RSC? Dallas or New York? Hi, I would just like to ask if anyone has a preference of these two Service Centers? I know they should be the same as they employ only authorized watchmakers, but just trying to work out if one may have provided better service to owners? Looking to send my BLNR in for a warranty adjustment and already hate the thought of being without it. Your views are very much appreciated.

2 December 2014, 11:36 AM	#2
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,515	Either should be fine for warranty work. Dallas seems to get better comments around here though. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

2 December 2014, 12:41 PM	#5
navydoc "TRF" Member Join Date: Aug 2010 Real Name: Tim Location: Bethesda Watch: 116610LV Posts: 195	I just sent my Tudor Heritage Chrono to Dallas for a warranty issue. Excellent service from them. I initially called NYC, but they said Dallas is the only RSC who does Tudor. So, +2 for Dallas here. __________________ Breitling Colt GMT Breitling Chronomat Tudor Date-Day 116610LV Tudor Heritage Chrono Blue 16753

2 December 2014, 01:08 PM	#6
Jason71 "TRF" Member Join Date: Mar 2009 Real Name: Jason Location: USA Watch: Rolex/Tudor Divers Posts: 7,973	Most everybody on these boards seems to prefer Dallas __________________ Best Regards, Jason Just Say "NO" to Polishing Card-Carrying Member of the Global Association of Retro-Grouch Curmudgeons LIfe is too short to wear inexpensive watches PLEXI IS SEXY

2 December 2014, 08:06 PM	#11
walds11 "TRF" Member Join Date: Jul 2005 Real Name: Adam Location: Philly ‘burbs Posts: 5,660	I had a bad experience with the NY RSC. Next time I need to send a watch in for warranty work, it's going to Dallas. Anything outside of warranty goes to Rik. __________________ Adam

2 December 2014, 11:38 AM	#3
Cesium133 "TRF" Member Join Date: Sep 2012 Location: USA Posts: 2,037	Can't comment on NYC, but I had great customer service from Dallas when I sent a watch there.

2 December 2014, 12:30 PM	#4
beaglehusky "TRF" Member Join Date: Aug 2011 Real Name: Adrian Location: Tanzania Posts: 1,553	+1 for Dallas, I have had very good experience with them.

2 December 2014, 01:16 PM	#7
sickened1 2024 SubLV41 Pledge Member Join Date: Aug 2014 Real Name: Ed Location: SoCal Watch: ugiveiswatchuget Posts: 9,054	When I took my 16570 in at RSC in Beverly Hills, they said they don't do the work there. All the works are sent out to Dallas so yeah.. Dallas. lol

2 December 2014, 02:14 PM	#8
DJExplorer "TRF" Member Join Date: Nov 2014 Location: GA Posts: 403	Fantastic, thank you for the feedback. Looks like Dallas is the way to go. I'll fell better that my piece will be in good hands....no pun intended.

2 December 2014, 03:02 PM	#9
Nycturbovr6 "TRF" Member Join Date: Aug 2012 Location: New York Posts: 7,630	I just recently had a great experience with the New York Rsc. Excellent customer service

2 December 2014, 06:51 PM	#10
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,112	the rsc in the state with the lower sales tax?

2 December 2014, 09:34 PM	#12
rodrob59 "TRF" Member Join Date: Jun 2011 Real Name: Rod Location: Atlanta, GA Watch: YG DD 18238 Posts: 1,540	My only experience has been with Dallas and great both times. __________________ I ask you to judge me by the enemies I have made. -Franklin D. Roosevelt

2 December 2014, 10:58 PM	#14
mike "TRF" Member Join Date: Jul 2005 Posts: 22,683	Bid D---las, I said Big D double las...

2 December 2014, 11:34 PM	#15
Urosfan "TRF" Member Join Date: Oct 2012 Location: NYC Watch: Me now Posts: 19,372	Ny rsc did a good service job on my dads 30 year plus rolex

2 December 2014, 11:43 PM	#16
Brushpup "TRF" Member Join Date: Jun 2007 Real Name: Patrick Location: Texas Watch: what I'm wearing Posts: 5,943	Dallas consistently gets the best reviews here. Maybe a little faster transit going from there to Dallas vs NY. __________________ *TRFs "AFTER DARK" Bar & NightClub Patron-Founding Member* PClub # 10 74,592 The safest place for your watch is on your wrist.

2 December 2014, 11:51 PM	#17
DJExplorer "TRF" Member Join Date: Nov 2014 Location: GA Posts: 403	Excellent, I called Dallas RSC and the lady in customer service sent me an email on how to package and ship. Seems they will refuse the watch if it's not in a box sealed with "brown paper tape" and would not accept if it was with the clear tape. I guess the USPS would do this as its required to be sent via registered mail?? We will see.

3 December 2014, 12:16 AM	#19
SkyKing31 "TRF" Member Join Date: Nov 2010 Location: Manalapan Florida Watch: Tridor Masterpiece Posts: 2,819	I have great experience with both. I prefer NY because I know the people there and I enjoy talking with them (phone or in person) anytime I need something. Sorry you will be without your watch. I always hate being without one of mine. You will have a great experience with Dallas or NY. Both are great. Let us know who you choose as well as your experience.

3 December 2014, 01:39 AM	#24
5thAveRolexMan "TRF" Member Join Date: Nov 2014 Location: NYC Watch: DSSD Posts: 97	Use the RSC that is closest to you!

3 December 2014, 07:31 AM	#25
DJExplorer "TRF" Member Join Date: Nov 2014 Location: GA Posts: 403	The requesting of a shipping kit sounds like a good plan, thank you Baco Noir!

3 December 2014, 08:35 AM	#26
Beef "TRF" Member Join Date: Sep 2007 Location: USA Posts: 1,824	Never used NY, strongly recommend Dallas. They did a great job on a 5513 for me. I packed my own, but the shipping kit sounds great. Thanks, baco! __________________ "An appeaser is one who feeds a crocodile, hoping it will eat him last." "So you have enemies. Good. You must have stood up for something, sometime in your life." Winston Churchill

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