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I-luv-Rolex · 6 January 2015, 04:29 PM

In the USA there are 3 official services choice in the USA. According to the official rolex web page. LA, NY, Dallas

Either one I have to send it in. Is there one that was particular better. Years ago when I asked this question on the web the answer I got was LA or NY don't do Dallas. But that was just a few person who answer my thread.

I took it to LA because I just happen be visiting LA and had the watch sent back and I was happy (my first and only service).

Is there some sort of consensuses (word on the street, survey) that said one service center better than another.

thanks

DCheeta · 6 January 2015, 04:34 PM

The consensus on the TRF street is probably to send it to an independent, like Rikki or Vanessa or any number of other qualified watchmakers.

Personally, I live in NYC so it's really easy for me to just drop off and pick up my watches at the RSC here on 5th Ave. Sorry I don't have any experience with the other service centers, but the one here in NY has always been great for me.

bobg · 7 January 2015, 12:23 AM

I've had better care for my watch from an independent, than from the authorized service center here in Chicago. I don't know if it was the one employee or the attitude of the company but i didn't care for them. The work of Jean Claude Roy has been fantastic. My family and friends agree.

GerardoG · 7 January 2015, 01:44 AM

I have used both Dallas and NY, no problems whatsoever

Solo118 · 7 January 2015, 06:57 AM

Quote:

Originally Posted by DCheeta

The consensus on the TRF street is probably to send it to an independent, like Rikki or Vanessa or any number of other qualified watchmakers.

Personally, I live in NYC so it's really easy for me to just drop off and pick up my watches at the RSC here on 5th Ave. Sorry I don't have any experience with the other service centers, but the one here in NY has always been great for me.

Same here. I never had an issue with RSC NY, although people say they prefer Dallas.

mrhy · 7 January 2015, 07:03 AM

I have used the RSC here in new York ,everything just fine.

PcarSBA · 7 January 2015, 07:09 AM

For what its worth I took my Sky to L.A. recently and they had to forward it to Dallas for the "heavy lifting". They told me Dallas is better equipped to deal with the newer movement.

Ingo

MonBK · 7 January 2015, 07:12 AM

Quote:

Originally Posted by GerardoG

I have used both Dallas and NY, no problems whatsoever

So have I.

No problems with Dallas but NY that's a whole different story.

handsfull · 7 January 2015, 07:16 AM

Warranty work? RSC Dallas. Poor experiences from NY.

Out of warranty? Independent (Rik D, Vanessa)

blue lion · 7 January 2015, 09:12 AM

Another vote for Rik.

Z-Sub · 7 January 2015, 11:38 AM

RSC Beverly Hills has always been great to me as well

Speed · 7 January 2015, 11:41 AM

I've had work done by the San Francisco RSC.

They are independently owned - Vs Rolex owned. Really the only difference.

Stellar service and nice people to boot. Recently had a Sub serviced.

dcash0615 · 7 January 2015, 04:32 PM

If you are sending it in for service under warranty, send it to Dallas RSC. Avoid the Beverly Hills RSC. Depending on the watch they may end up having to send it to Dallas for service anyway. My personal experience with the Beverly Hills RSC is not good. My experience with Dallas RSC is great. I do not have any experience with NY RSC. If you are outside Rolex warranty send the watch to an independent.

6 January 2015, 04:29 PM	#1
I-luv-Rolex "TRF" Member Join Date: Nov 2014 Location: NV Posts: 101	RSC choices in the USA In the USA there are 3 official services choice in the USA. According to the official rolex web page. LA, NY, Dallas Either one I have to send it in. Is there one that was particular better. Years ago when I asked this question on the web the answer I got was LA or NY don't do Dallas. But that was just a few person who answer my thread. I took it to LA because I just happen be visiting LA and had the watch sent back and I was happy (my first and only service). Is there some sort of consensuses (word on the street, survey) that said one service center better than another. thanks

7 January 2015, 11:38 AM	#11
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	RSC Beverly Hills has always been great to me as well __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

6 January 2015, 04:34 PM	#2
DCheeta "TRF" Member Join Date: Jun 2013 Real Name: Dave Location: NYC Posts: 7,181	The consensus on the TRF street is probably to send it to an independent, like Rikki or Vanessa or any number of other qualified watchmakers. Personally, I live in NYC so it's really easy for me to just drop off and pick up my watches at the RSC here on 5th Ave. Sorry I don't have any experience with the other service centers, but the one here in NY has always been great for me.

7 January 2015, 12:23 AM	#3
bobg "TRF" Member Join Date: Aug 2009 Real Name: Bob Location: Western burb Watch: Datejust Posts: 197	I've had better care for my watch from an independent, than from the authorized service center here in Chicago. I don't know if it was the one employee or the attitude of the company but i didn't care for them. The work of Jean Claude Roy has been fantastic. My family and friends agree.

7 January 2015, 01:44 AM	#4
GerardoG Banned Join Date: Oct 2005 Real Name: Gerardo Location: Here Watch: ALL of them Posts: 32,098	I have used both Dallas and NY, no problems whatsoever

7 January 2015, 07:03 AM	#6
mrhy "TRF" Member Join Date: Dec 2012 Location: new york Watch: Pepsi GMT Posts: 2,383	I have used the RSC here in new York ,everything just fine.

7 January 2015, 07:09 AM	#7
PcarSBA "TRF" Member Join Date: Oct 2012 Location: Santa Barbara Watch: IWC, Jaeger, Rolex Posts: 123	For what its worth I took my Sky to L.A. recently and they had to forward it to Dallas for the "heavy lifting". They told me Dallas is better equipped to deal with the newer movement. Ingo

7 January 2015, 07:16 AM	#9
handsfull "TRF" Member Join Date: Apr 2010 Real Name: J Location: The great Midwest Watch: youlookinat? Posts: 2,369	Warranty work? RSC Dallas. Poor experiences from NY. Out of warranty? Independent (Rik D, Vanessa)

7 January 2015, 09:12 AM	#10
blue lion "TRF" Member Join Date: Feb 2012 Location: Florida State! Watch: It's just a watch. Posts: 1,463	Another vote for Rik.

7 January 2015, 11:41 AM	#12
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	I've had work done by the San Francisco RSC. They are independently owned - Vs Rolex owned. Really the only difference. Stellar service and nice people to boot. Recently had a Sub serviced.

7 January 2015, 04:32 PM	#13
dcash0615 2024 Pledge Member Join Date: Jan 2007 Real Name: Dave Location: CA Watch: es Posts: 4,395	If you are sending it in for service under warranty, send it to Dallas RSC. Avoid the Beverly Hills RSC. Depending on the watch they may end up having to send it to Dallas for service anyway. My personal experience with the Beverly Hills RSC is not good. My experience with Dallas RSC is great. I do not have any experience with NY RSC. If you are outside Rolex warranty send the watch to an independent.

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