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6 June 2015, 02:59 PM | #1 |
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Twice broken down
My fairly new hulk submariner stopped working completely after almost two years and was sent to rolex. Came back working fine. I figured oh well, must have had incredibly bad luck and now that's through. I'd love to have known what was wrong but apparently rolex doesn't disclose that? Now a little more than a year later, my sub is running +14. My wife's new DJ runs +0. Took it to my AD who is now fixing it in house, which is prob fine as they're a decent size boutique in a big city. My question, how unlucky is this? Seems incredibly unlikely. Can it be a lemon? I was just about to invest in a blue YM and a new 39 OP. I'm more than peeved and am flat out angry. Even asked if they'd just give me a new one, Is that way too much to ask? Having to be opened up twice well before its first service? Do I have to have a third strike on this watch?
Really appreciate some thoughts, thanks. |
6 June 2015, 08:35 PM | #2 |
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Flip it :)
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6 June 2015, 08:38 PM | #3 |
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I agree get it fixed and move it on asap.
It will only bug you long term. |
6 June 2015, 08:42 PM | #4 |
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Stopped working and being inaccurate is two different thing ,if watch had a certain shock or if you work in magnetized enviroment ,etc all having ill effect on accuracy the good news is microstella is one of the best-if not the best- regulation tool ever built,no worry
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6 June 2015, 09:10 PM | #5 |
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It happened to me with my Sea-Dweller. Two weeks after a service it just stopped. I sent it back under warranty and waited three months for it to be repaired. A month after I got it back it stopped again and went back once more. It can and does happen.
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6 June 2015, 09:21 PM | #6 |
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3rd time is a charm, hold off and enjoy your piece when it comes back!
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6 June 2015, 09:37 PM | #7 |
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I problem number 3 occurs, send it to its new owner.
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6 June 2015, 11:48 PM | #8 | |
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ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder |
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6 June 2015, 11:58 PM | #9 |
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I wonder if there's a point where Rolex, simply replaces it
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7 June 2015, 12:14 AM | #10 |
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I'm not clear on the time frame here. Am I correct in understanding that the first failure occurred after nearly two years of ownership and while still under the Rolex two (2) year warranty and the timing issue occurred almost one year after that? If so, I would be quite surprised if Rolex or an AD would agree to replace a watch under these circumstances but perhaps as a courtesy, Rolex might agree to provide a free regulation. One failure and one timing issue during approximately 2.5 to 2.75 years of ownership may be frustrating, aggravating and disappointing but not so egregious in my view as to justify replacement. Let us know how this resolves.
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7 June 2015, 12:49 AM | #11 |
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Don't know why it stopped the first time but a watch suddenly running 14 seconds a day can happen to any watch and hardly fits the "broken down" definition.
Over 3 years of ownership and two problems (fixed) hardly qualifies as a lemon by any lemon law definition. I'm with those who say that if you feel your watch doesn't meet your expectations, trade it in on what you want..
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7 June 2015, 04:30 PM | #12 |
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Thank you all for your advice. It seems I should probably just hope for relatively smooth sailing from here on. Although a relatively new rolex suddenly not working, and then being quite fast and way way out of spec is certainly not living up to almost anyone's expectations. Perhaps my AD will surprise and offer to replace it, although I highly doubt it.
I'll keep everyone posted on how this pans out. Thanks again. |
7 June 2015, 11:39 PM | #13 |
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Just bad luck, happens
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Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
7 June 2015, 11:43 PM | #14 | |
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Quote:
It's a mechanical device and it happens. Not a big deal really.
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7 June 2015, 11:55 PM | #15 | |
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Quote:
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8 June 2015, 12:09 AM | #16 |
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Just enjoy it. Things happen, but the Hulk is a great watch.
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9 June 2015, 12:39 PM | #17 |
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Thank you all again for your thoughts on this. Picked up my hulk sub today and the mystery deepens. Watchmaker, rolex certified at a rolex boutique, opened it up and could apparently find absolutely no reason for it to be running +12 or +14, and apparently only +5 face down. No screws loose whatsoever is what he said, no loose microstella. He said he has got it down to about +2 or so. When I brought it in they did say that it was slightly magnetized, could that've been it? More importantly, is it awfully odd to not be able to locate the problem at all?
Hopefully this will be the last trouble with my beloved first rolex, I add a blue YM and/or the new blue 39 OP later in the year and am very excited. Btw, has anyone seen that new blue OP in person and can tell me how conspicuous those green dots are? Not sure why Rolex decided that dial needed neon green dots. Thanks. Will |
9 June 2015, 05:21 PM | #18 | |
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Quote:
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ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder |
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