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mui.richard · 4 July 2015, 09:43 PM

Of the 3 Tudors and 1 Rolex that I have, never had a chance to "benefit" from the warranty.

Royalex · 5 July 2015, 01:44 AM

Never for Rolex, but for Panerai , yes especially their in house movement.

rolehex · 5 July 2015, 06:08 AM

Quote:

Originally Posted by Old Expat Beast

The percentage of those who have had to use the warranty is pretty significant so far, I'd say...more than one in four. That's pretty high for a mass produced item.

I concur considering many members have these watches in rotations and are not worn 7 days a week.

HogwldFLTR · 5 July 2015, 06:21 AM

Quote:

Originally Posted by rolehex

I concur considering many members have these watches in rotations and are not worn 7 days a week.

So far 26.79% or more than a quarter of those polled have needed repairs.

theken · 5 July 2015, 06:25 AM

On one occasion, I sent a 216570 Explorer II to the NYC RSC for an adjustment.
The first position of the winding stem was not engaging fully when I turned it to move the GMT hand forward.
The watch, which I received in trade, was serviced under warranty even though my name was not on the USA warranty card.
Total service time including return to me by registered mail was about 3 weeks.

View Poll Results: have you ever used your Rolex warranty and if so when??
never used it ever	217	72.58%
yes in the first year of ownership	51	17.06%
yes within the first two years of ownership	21	7.02%
needed service for a defect after two years of ownership	10	3.34%
Voters: 299. You may not vote on this poll

4 July 2015, 09:43 PM	#91
mui.richard "TRF" Member Join Date: Apr 2015 Location: Hong Kong Posts: 673	Of the 3 Tudors and 1 Rolex that I have, never had a chance to "benefit" from the warranty.

5 July 2015, 01:44 AM	#92
Royalex "TRF" Member Join Date: Dec 2012 Location: Bangkok Posts: 762	Never for Rolex, but for Panerai , yes especially their in house movement.

5 July 2015, 06:25 AM	#95
theken "TRF" Member Join Date: Mar 2009 Location: USA Watch: GMT-Master II Posts: 3,417	On one occasion, I sent a 216570 Explorer II to the NYC RSC for an adjustment. The first position of the winding stem was not engaging fully when I turned it to move the GMT hand forward. The watch, which I received in trade, was serviced under warranty even though my name was not on the USA warranty card. Total service time including return to me by registered mail was about 3 weeks.

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