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brandrea · 16 October 2015, 12:24 AM

Wow, I hope this gets sorted out for you!

Paul_81 · 16 October 2015, 12:51 AM

Quote:

Originally Posted by elcompa

So sorry about this. I have never thought of taking photos prior to sending one in for service, but I sure will now.

With that days daily newspaper in the picture

Luap1976 · 16 October 2015, 01:01 AM

I can see the crown guard dent in that before pic

Mo122 · 16 October 2015, 01:03 AM

Quote:

Originally Posted by Luap1976

I can see the crown guard dent in that before pic

I think so as well , I don't want to be a nagging ***** and it could have been me not them , I think after polishing it might became more noticeable

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cop414 · 16 October 2015, 01:16 AM

I hate to say it but it does look I like it was there pre service, once I enlarge your pic. I still say that the lume darkness at 5 o'clock is there too, I don't mean to pile on here. The light polish probably made the crown guard dent look much more noticeable. Kind of like you don't really notice the dent in your car hood until you give it a good wash and wax, you stand back and exclaim, wow never noticed that before.
Here's one of your before pics enlarged.

AK797 · 16 October 2015, 01:38 AM

That CG is awful, send it back for a replacement.

Edit - Yes, does look like the dent was already there.

JDBCN · 16 October 2015, 01:50 AM

I am new here and really cannot see the crown guard problem

Verdi · 16 October 2015, 01:52 AM

After seeing the close up, I also belive the dent was there but I belive "the light polish" was in fact a full on polish that made the dent a lot more deeper.

SeaAndSky · 16 October 2015, 01:55 AM

I would be very unhappy with that. The more time I spend here the more I know that for my 116710 an official RSC is the only place that will work on it. My next purchase may be vintage. If so I'll use one of the watchmakers on this forum for light polishing and new gaskets and service. I have no qualms buying from an AD but I've read enough on this forum to know I'll never let one touch my watch for any post purchase service. Let us know how this turns out for you.

dardeca · 16 October 2015, 01:57 AM

Quote:

Originally Posted by Mo122

Now from this pic am not sure if it was already there before sending it

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Agree - damage already appears to have been there.

Mo122 · 16 October 2015, 02:02 AM

Quote:

Originally Posted by Verdi

After seeing the close up, I also belive the dent was there but I belive "the light polish" was in fact a full on polish that made the dent a lot more deeper.

I second that , I think it was there and given it wasn't polished with the normal scratches and wear it was pronounced and after the polish it became very hard edged and more pronounced.

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Tools · 16 October 2015, 02:09 AM

This picture of yours clearly shows the dent on the crown guard is already there..

Name: dent on guard.jpg
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Mo122 · 16 October 2015, 02:14 AM

Quote:

Originally Posted by Tools

This picture of yours clearly shows the dent on the crown guard is already there..

Attachment 670548

I agree with you , so it's not their fault not to point fingers at the wrong people. Although polishing it made it more edgy sharp and pronounced.

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Tools · 16 October 2015, 02:21 AM

Quote:

Originally Posted by Mo122

I agree with you , so it's not their fault not to point fingers at the wrong people. Although polishing it made it more edgy sharp and pronounced.

Yep, they made it a bit too shiny, Give it some wrist time and the normal wear patina will blend it back where it isn't so noticeable..

If you are artistic or good with your hands you could touch things up a bit with a fiber pencil or knock the shine down with some steel wool..

Lordofrolex · 16 October 2015, 02:24 AM

I've never sent something in before. Do you pick it up at an AD or do they send it directly to your home? If you pick it up from an AD do you inspect it first?

Mo122 · 16 October 2015, 02:25 AM

Quote:

Originally Posted by Tools

Yep, they made it a bit too shiny, Give it some wrist time and the normal wear patina will blend it back where it isn't so noticeable..

If you are artistic or good with your hands you could touch things up a bit with a fiber pencil or knock the shine down with some steel wool..

Thank you for your suggestion , you definitely made me more relieved.

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Mo122 · 16 October 2015, 02:29 AM

Quote:

Originally Posted by Lordofrolex

I've never sent something in before. Do you pick it up at an AD or do they send it directly to your home? If you pick it up from an AD do you inspect it first?

I picked it up , inspected it at a glance and it looked fine , after leaving and giving it a detailed inspection I came out with these point though I have to clarify the dent might have been there from the before service pictures . The polish only made more sharp edgy and pronounced .

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Mr. K · 16 October 2015, 02:50 AM

Nice to have sharp eyes and experience on this forum.

997.2 · 16 October 2015, 03:17 AM

yikes, send that bad boy to an actual RSC

LuminousMaximus · 17 October 2015, 01:47 AM

It's funny how we notice things. I think we are critical about service centers, as well as many other services, and we look at it very carefully, and inevitably see those little dings.

I think this is a good example of why when we give something to be serviced, that it also be backed up with pictures or a visual inspection with the stores proprietor.

Thanks for bringing this up

Luv rolex · 17 October 2015, 02:27 AM

Hi no MO122. Iam from cairo to and used that service center many times in the last couple years. But I always confirm that I need regular service without polishing. I trust nobody of them in polishing. I know the manager there. And I once sent complain to rolex Geneva. Anyhow I wish everything get sorted. Sent PM to you

Mo122 · 18 October 2015, 02:40 AM

Quote:

Originally Posted by Luv rolex

Hi no MO122. Iam from cairo to and used that service center many times in the last couple years. But I always confirm that I need regular service without polishing. I trust nobody of them in polishing. I know the manager there. And I once sent complain to rolex Geneva. Anyhow I wish everything get sorted. Sent PM to you

Clear your inbox so I can send you a message :)

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Bugsy123 · 20 October 2015, 12:39 PM

That's horrible. It's almost like they took a Dremel tool to the crown guard - totally unacceptable!

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bradj · 20 October 2015, 12:43 PM

Silly question... but have you verified serial numbers?

Norms · 20 October 2015, 03:55 PM

yea send it back in and call up the customer service representative and demand a new case.

Koala · 20 October 2015, 04:23 PM

yikes, heartbreaking

hbk75 · 21 October 2015, 03:47 AM

Quote:

Originally Posted by Norms

yea send it back in and call up the customer service representative and demand a new case.

how to demand a new case when there seems to be a dent on the crown guard originally?

SemperFi · 21 October 2015, 04:02 AM

I have to agree..looks like it was there all along but definitely more noticeable now. Sure hope you can camouflage it somehow. Best of luck.

novae500 · 21 October 2015, 04:07 AM

yikes.. def send it back.

Tools · 21 October 2015, 09:41 AM

I'm going to close this because it's pretty clear that posters are just blindly adding their 2 cents worth and not even reading the thread..

That doesn't accomplish anything

16 October 2015, 01:16 AM	#35
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,234	I hate to say it but it does look I like it was there pre service, once I enlarge your pic. I still say that the lume darkness at 5 o'clock is there too, I don't mean to pile on here. The light polish probably made the crown guard dent look much more noticeable. Kind of like you don't really notice the dent in your car hood until you give it a good wash and wax, you stand back and exclaim, wow never noticed that before. Here's one of your before pics enlarged. Attached Images __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

16 October 2015, 01:52 AM	#38
Verdi "TRF" Member Join Date: May 2015 Real Name: Mitch Location: UAE Watch: Big Ben Posts: 2,451	After seeing the close up, I also belive the dent was there but I belive "the light polish" was in fact a full on polish that made the dent a lot more deeper. __________________ IG: @watch_idiot_savant

16 October 2015, 02:09 AM	#42
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	This picture of yours clearly shows the dent on the crown guard is already there.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

16 October 2015, 02:24 AM	#45
Lordofrolex "TRF" Member Join Date: Sep 2015 Real Name: Brandon Location: Los Angeles, CA Watch: Yes Please! Posts: 6,691	I've never sent something in before. Do you pick it up at an AD or do they send it directly to your home? If you pick it up from an AD do you inspect it first? __________________ Rolex GMT Master II 116710LN Panerai PAM 359 Audemars Piguet RO 15300OR Follow me on Instagram: @b_jakobovich

17 October 2015, 01:47 AM	#50
LuminousMaximus 2024 SubLV41 Pledge Member Join Date: Jan 2013 Location: USA Watch: me hit Huge Lotto Posts: 6,512	It's funny how we notice things. I think we are critical about service centers, as well as many other services, and we look at it very carefully, and inevitably see those little dings. I think this is a good example of why when we give something to be serviced, that it also be backed up with pictures or a visual inspection with the stores proprietor. Thanks for bringing this up __________________ “Every man Dies... Not Every Man, Really Lives.” – William Wallace - To really lives means to live your life to the fullest. It means to chase your dreams, take risks, and to love life. Since everyone’s fate is the same, why not live the best life that you possibly can? In order to really live,you must seize the day. Live each day as if it's your last and overall just do it! Today is a gift, that’s why it’s called the present...

16 October 2015, 12:24 AM	#31
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,080	Wow, I hope this gets sorted out for you!

16 October 2015, 01:01 AM	#33
Luap1976 "TRF" Member Join Date: Sep 2015 Location: London Uk Watch: 116610lnBBetaBBhar Posts: 1,005	I can see the crown guard dent in that before pic

16 October 2015, 01:38 AM	#36
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	That CG is awful, send it back for a replacement. Edit - Yes, does look like the dent was already there.

16 October 2015, 01:50 AM	#37
JDBCN "TRF" Member Join Date: Oct 2014 Location: Barcelona Posts: 79	I am new here and really cannot see the crown guard problem

16 October 2015, 01:55 AM	#39
SeaAndSky "TRF" Member Join Date: Dec 2013 Location: Wild Blue Yonder Watch: 116710 LN Posts: 1,613	I would be very unhappy with that. The more time I spend here the more I know that for my 116710 an official RSC is the only place that will work on it. My next purchase may be vintage. If so I'll use one of the watchmakers on this forum for light polishing and new gaskets and service. I have no qualms buying from an AD but I've read enough on this forum to know I'll never let one touch my watch for any post purchase service. Let us know how this turns out for you.

16 October 2015, 02:50 AM	#48
Mr. K "TRF" Member Join Date: May 2005 Real Name: Mark Location: Seattle-ish Posts: 6,078	Nice to have sharp eyes and experience on this forum.

16 October 2015, 03:17 AM	#49
997.2 Banned Join Date: Jul 2013 Real Name: Chaz Location: Cherry Hill, NJ Posts: 2,721	yikes, send that bad boy to an actual RSC

17 October 2015, 02:27 AM	#51
Luv rolex 2024 Pledge Member Join Date: Jan 2009 Real Name: Islam Location: Montreal, Canada Watch: DJ,SD 4000,LV Posts: 742	Hi no MO122. Iam from cairo to and used that service center many times in the last couple years. But I always confirm that I need regular service without polishing. I trust nobody of them in polishing. I know the manager there. And I once sent complain to rolex Geneva. Anyhow I wish everything get sorted. Sent PM to you __________________ current: ROO elephant, ROO 44 panda, datejust 16013, omega const. day date Sold: Gmt 16710, sub 16610LV, SD 16600, SD 4000, sub c 116610,sub c 116613, Daytona116503 , ROO navy, ROO vampire, omega seamaster

20 October 2015, 12:39 PM	#53
Bugsy123 "TRF" Member Join Date: Nov 2011 Location: U.S.A Watch: GMT II Posts: 48	That's horrible. It's almost like they took a Dremel tool to the crown guard - totally unacceptable! Sent from my SCH-I545 using Tapatalk

20 October 2015, 12:43 PM	#54
bradj "TRF" Member Join Date: Aug 2012 Location: Austin, TX Watch: 116610LN 116613LB Posts: 359	Silly question... but have you verified serial numbers?

20 October 2015, 03:55 PM	#55
Norms "TRF" Member Join Date: Mar 2014 Location: Canada Posts: 279	yea send it back in and call up the customer service representative and demand a new case. __________________ Rolex GMT master II ceramic, Rolex Datejust, Rolex Datejust II, Rolex Milgauss GV ZBlue, Tudor Black Bay, Tudor Hydronaut I, Tudor Pelagos, Omega Speedmaster Pro

20 October 2015, 04:23 PM	#56
Koala "TRF" Member Join Date: Mar 2015 Real Name: Jared Location: Boston Watch: AP 26401RO Posts: 469	yikes, heartbreaking __________________ - AP Royal Oak Offshore 26401RO - Rolex Yacht-Master II 116681 - Rolex GMT-2 116710BLNR

21 October 2015, 04:02 AM	#58
SemperFi "TRF" Member Join Date: Sep 2014 Real Name: Angelo Location: Brooklyn, NY Watch: Rolex Submariner Posts: 42,164	I have to agree..looks like it was there all along but definitely more noticeable now. Sure hope you can camouflage it somehow. Best of luck.

21 October 2015, 04:07 AM	#59
novae500 "TRF" Member Join Date: Jun 2009 Location: VA Posts: 965	yikes.. def send it back. __________________ 326933 SkyDweller, 126711 GMT II CHNR 12600 DeepSea Seadweller 14060 No Date Submariner 16710 GMT II Pepsi N-Series, Coke F Series

21 October 2015, 09:41 AM	#60
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	I'm going to close this because it's pretty clear that posters are just blindly adding their 2 cents worth and not even reading the thread.. That doesn't accomplish anything __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

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