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etp095 · 18 November 2015, 02:17 PM

My girlfriend just picked up her moms date just, from a Rolex dealer in Denver for the second time. She had it serviced by this dealer(13 week wait), and when it was picked up it stopped running later the first night, just before midnight. she returned to the Rolex dealer and left it there for another 3 1/2 weeks. She's had it since this past Saturday, now it's losing 15 minutes. Her mom is obviously very upset, since she paid $850 to have it serviced. To make matters worse, they live in Colorado Springs, and had to drive to Denver(1hr 10 minute drive), the closest Rolex dealer to them. I told them to give the dealer two options, send the watch to the RSC, and have them reimburse her, or just refund her money. Since they obviously can't seen to get it right. What are you thoughts?

AF_Rob · 18 November 2015, 02:23 PM

Sorry to hear... I would want my money back and would be VERY upset for having time/gas wasted, along with waiting 4 ish months for nothing. What service center are they sending it to? I would assume Both Rolex dealers in Denver would send it to the same place, unless they have people on site. Not sure what help that would be. Unless, they agree to send it to another service center. I would agree (hope) some sort of compensation would be in order, as this is obviously unacceptable from Rolex.

etp095 · 18 November 2015, 02:30 PM

Quote:

Originally Posted by AF_Rob

Sorry to hear... I would want my money back and would be VERY upset for having time/gas wasted, along with waiting 4 ish months for nothing. What service center are they sending it to? I would assume Both Rolex dealers in Denver would send it to the same place, unless they have people on site. Not sure what help that would be. Unless, they agree to send it to another service center. I would agree (hope) some sort of compensation would be in order, as this is obviously unacceptable from Rolex.

Rob
I don't know if they have their own watchmaker on site, or if it was sent out to whoever does their service. I would've sent it to abc, or timecare, but she was a little Leary of mailing it out of state. I now think it's gonna be sent out to the NY, or Dallas RSC.

DrySub · 18 November 2015, 02:58 PM

Did they issue a Rolex warranty with the service, or is it in-store? Either way it needs to go to RSC on their dime (or the store's).

etp095 · 19 November 2015, 01:49 AM

Quote:

Originally Posted by DrySub

Did they issue a Rolex warranty with the service, or is it in-store? Either way it needs to go to RSC on their dime (or the store's).

One year in-store warranty.

Limitless · 19 November 2015, 01:54 AM

Quote:

Originally Posted by etp095

One year in-store warranty.

If I recall correctly, a Rolex Service should come with two years Rolex warranty

LuminousMaximus · 19 November 2015, 01:59 AM

Sounds like they took advantage of an older lady. I would politely ask for reimbursement, then send it to a Rolex Service Center. They have already shown they are incompetent.

A 1 year Warranty sounds like they did the work in-house, probably on a dusty, dirty workbench. You probably have crumbs from the Guys sandwich in there too...

Speed · 19 November 2015, 02:32 AM

Yup. No reason not to send it to a RSC for a proper service.

joli160 · 19 November 2015, 03:09 AM

Quote:

Originally Posted by LuminousMaximus

Sounds like they took advantage of an older lady. I would politely ask for reimbursement, then send it to a Rolex Service Center. They have already shown they are incompetent.

A 1 year Warranty sounds like they did the work in-house, probably on a dusty, dirty workbench. You probably have crumbs from the Guys sandwich in there too...

x2

Sublover2166 · 19 November 2015, 05:07 AM

Personally in order of preference myself would
1. Send to Rikki at Time Care in Florida
2. Send to RSC in Dallas

Definitely try to get a refund or negotiate some kind of reimbursement! Unacceptable.

Old Geezer · 19 November 2015, 05:13 AM

Sounds like they were taken advantage of. Try to get a reimbursement and send it to a qualified watchmaker as suggested by other here or RSC. Sucks to be without the watch for so long. Good luck.

crowncollection · 19 November 2015, 05:14 AM

Get a refund and take it elsewhere

Sent from my iPhone using Tapatalk

Tools · 19 November 2015, 05:54 AM

Tell her to wind it up first..

Tseg · 19 November 2015, 06:12 AM

That stinks. Easy to play Monday morning quarterback here. Hopefully the issue gets resolved to expectations. Not sure if a call to the Dallas RSC can help if the Denver dealer is authorized? Maybe they can apply pressure to have him send it into them at the AD's cost.

silverbullet818 · 19 November 2015, 06:19 AM

At this point I would send it to a RSC. Who knows that they have damaged or atleast affected.

etp095 · 19 November 2015, 07:59 AM

Quote:

Originally Posted by Tools

Tell her to wind it up first..

She did hand wind it, the salesperson advised her to do it when she picked it up both times. My girlfriend drafted a very nice letter asking for a refund, and included a timeline of events. Her mom kept a log, let's see how it plays out. The receipt states a 1year warranty, and 180 days for vintage watches.

Tools · 19 November 2015, 08:01 AM

Quote:

Originally Posted by etp095

She did hand wind it, the salesperson advised her to do it when she picked it up both times. My girlfriend drafted a very nice letter asking for a refund, and included a timeline of events. Her mom kept a log, let's see how it plays out. The receipt states a 1year warranty, and 180 days for vintage watches.

Hope it works out.. Watchmaking isn't rocket science..

etp095 · 19 November 2015, 08:05 AM

Quote:

Originally Posted by Tools

Hope it works out.. Watchmaking isn't rocket science..

Yep, just like an old car, you just need spark, and fuel.

18 November 2015, 02:17 PM	#1
etp095 "TRF" Member Join Date: Jan 2008 Real Name: rudolph Location: chicago burbs Posts: 2,026	Recently serviced Rolex loses time My girlfriend just picked up her moms date just, from a Rolex dealer in Denver for the second time. She had it serviced by this dealer(13 week wait), and when it was picked up it stopped running later the first night, just before midnight. she returned to the Rolex dealer and left it there for another 3 1/2 weeks. She's had it since this past Saturday, now it's losing 15 minutes. Her mom is obviously very upset, since she paid $850 to have it serviced. To make matters worse, they live in Colorado Springs, and had to drive to Denver(1hr 10 minute drive), the closest Rolex dealer to them. I told them to give the dealer two options, send the watch to the RSC, and have them reimburse her, or just refund her money. Since they obviously can't seen to get it right. What are you thoughts? __________________ tt date circa 69' 5513 circa 81' ss sub w/date (z) pepsi gmt for dad(D) polar expy II(z) 1675 gmt circa 68' ladies datejust on jubilee for mom (z) sea dweller16600(M) SS Sub-C(g) Omega Planet Ocean,45.5 on mesh(2500D)

19 November 2015, 01:59 AM	#7
LuminousMaximus 2024 SubLV41 Pledge Member Join Date: Jan 2013 Location: USA Watch: me hit Huge Lotto Posts: 6,512	Sounds like they took advantage of an older lady. I would politely ask for reimbursement, then send it to a Rolex Service Center. They have already shown they are incompetent. A 1 year Warranty sounds like they did the work in-house, probably on a dusty, dirty workbench. You probably have crumbs from the Guys sandwich in there too... __________________ “Every man Dies... Not Every Man, Really Lives.” – William Wallace - To really lives means to live your life to the fullest. It means to chase your dreams, take risks, and to love life. Since everyone’s fate is the same, why not live the best life that you possibly can? In order to really live,you must seize the day. Live each day as if it's your last and overall just do it! Today is a gift, that’s why it’s called the present...

19 November 2015, 05:14 AM	#12
crowncollection "TRF" Member Join Date: Jan 2011 Real Name: David Location: australia Posts: 20,216	Get a refund and take it elsewhere Sent from my iPhone using Tapatalk __________________ watches many

19 November 2015, 05:54 AM	#13
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	Tell her to wind it up first.. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

18 November 2015, 02:23 PM	#2
AF_Rob "TRF" Member Join Date: May 2012 Real Name: Rob Location: Virginia Watch: Sub/Polar/OP/BB Posts: 4,671	Sorry to hear... I would want my money back and would be VERY upset for having time/gas wasted, along with waiting 4 ish months for nothing. What service center are they sending it to? I would assume Both Rolex dealers in Denver would send it to the same place, unless they have people on site. Not sure what help that would be. Unless, they agree to send it to another service center. I would agree (hope) some sort of compensation would be in order, as this is obviously unacceptable from Rolex.

18 November 2015, 02:58 PM	#4
DrySub "TRF" Member Join Date: Oct 2015 Location: Los Angeles Posts: 239	Did they issue a Rolex warranty with the service, or is it in-store? Either way it needs to go to RSC on their dime (or the store's).

19 November 2015, 02:32 AM	#8
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,706	Yup. No reason not to send it to a RSC for a proper service.

19 November 2015, 05:07 AM	#10
Sublover2166 Banned Join Date: Mar 2012 Real Name: John Location: Manassas,Virginia Watch: Ol'Bluesy & Hulk Posts: 2,871	Personally in order of preference myself would 1. Send to Rikki at Time Care in Florida 2. Send to RSC in Dallas Definitely try to get a refund or negotiate some kind of reimbursement! Unacceptable.

19 November 2015, 05:13 AM	#11
Old Geezer "TRF" Member Join Date: May 2015 Location: South Carolina Posts: 5,282	Sounds like they were taken advantage of. Try to get a reimbursement and send it to a qualified watchmaker as suggested by other here or RSC. Sucks to be without the watch for so long. Good luck.

19 November 2015, 06:12 AM	#14
Tseg "TRF" Member Join Date: Apr 2014 Real Name: Tom Location: World Traveler Watch: GMT Master II BLNR Posts: 1,583	That stinks. Easy to play Monday morning quarterback here. Hopefully the issue gets resolved to expectations. Not sure if a call to the Dallas RSC can help if the Denver dealer is authorized? Maybe they can apply pressure to have him send it into them at the AD's cost.

19 November 2015, 06:19 AM	#15
silverbullet818 "TRF" Member Join Date: Nov 2015 Location: Canada Posts: 839	At this point I would send it to a RSC. Who knows that they have damaged or atleast affected.

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