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Bettingthebear · 31 August 2016, 10:54 PM

I bought my wife a "new" watch from a trusted seller on this forum.
I bought it in July 2014, but the warranty card was stamped 2011.
Yesterday the little gold roman "X" (#10 on the clock) fell off and has jammed itself between the two arms. I can only assume that the watch is out of warranty, which I understand, no problem.
I am just wondering if I am best to take it to a Rolex Service center, or elsewhere?
I live relatively close to Toronto, and it is convenient.
Thanks very much.

stylinleems · 31 August 2016, 11:29 PM

Hey Bettingthebear, I would take it straight to RSC Toronto on St. Clair (50 St. Clair Avenue West) just in case. Might as well get it repaired properly and not worry of it happening again.

You never know, they might fix it for free :)

Bettingthebear · 31 August 2016, 11:43 PM

Yeah, that's kind of what I was thinking.
I will call them later today to see if I need to make an appt or anything.
Thanks

Nyquist · 1 September 2016, 12:14 AM

I agree. I would also take it to RSC. A number of years ago I brought in a Tudor Day Date to get serviced and they were super helpful. They actually did the work free of charge even though the watch was 6 months past warranty.

There was also the option of picking it up in person or having them ship it back to me. So you may want to ask about that. It may save you a return trip to Toronto.

Bettingthebear · 1 September 2016, 12:56 AM

I called, and no appointment necessary. We're going to take it tomorrow and stay the night in Toronto. If they can have it ready, great, if not, I will go the ship route.
Thanks for the help.

Tools · 1 September 2016, 02:22 AM

I would be very surprised if they did not insist on a full service

whirlwynds · 1 September 2016, 03:14 PM

Keep us posted! They've done quick repairs while I waited before, both in toronto and Beverly Hills RSC.

japenney · 1 September 2016, 03:44 PM

Keep us posted on how they treat you. I'm sure I'll have to use RSC Toronto someday.

smak · 1 September 2016, 09:56 PM

If it jammed the works of your watch a complete overhaul would be in order.

i would notify your trusted seller and see what they have to say about the matter.

RSC Toronto will be happy to service i'm sure, just don't expect the work to be complimentary though.

brandrea · 1 September 2016, 10:06 PM

It might be due for a full service anyways but regardless, RSC in Toronto is great to deal with

Maiden · 1 September 2016, 10:09 PM

Have had great experience with RSC. Even if you have to spring for a full service, you are close to the interval and you will get back a brand new looking watch with 2 years warranty.

31 August 2016, 11:29 PM	#2
stylinleems 2024 SubLV41 Pledge Member Join Date: Mar 2011 Location: N/A Watch: 116500 Posts: 3,216	Hey Bettingthebear, I would take it straight to RSC Toronto on St. Clair (50 St. Clair Avenue West) just in case. Might as well get it repaired properly and not worry of it happening again. You never know, they might fix it for free :) __________________ Rolex: 126334 (BL) \| 116610LN \| 116500LN (WT) \| 116500LN (BK) \| 126710BLRO \| 116610LV \| 116710BLNR

1 September 2016, 12:14 AM	#4
Nyquist "TRF" Member Join Date: Nov 2011 Location: Canada Watch: AP Royal Oak 15300 Posts: 159	I agree. I would also take it to RSC. A number of years ago I brought in a Tudor Day Date to get serviced and they were super helpful. They actually did the work free of charge even though the watch was 6 months past warranty. There was also the option of picking it up in person or having them ship it back to me. So you may want to ask about that. It may save you a return trip to Toronto. __________________ Audemars Piguet 15300 Rolex Air King 14000 M Rolex Submariner 14060 M Tudor Prince Date + Day Omega Speedmaster

1 September 2016, 02:22 AM	#6
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	I would be very surprised if they did not insist on a full service __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

31 August 2016, 10:54 PM	#1
Bettingthebear "TRF" Member Join Date: Aug 2013 Location: Peterborough Posts: 4	Service Question - Canada I bought my wife a "new" watch from a trusted seller on this forum. I bought it in July 2014, but the warranty card was stamped 2011. Yesterday the little gold roman "X" (#10 on the clock) fell off and has jammed itself between the two arms. I can only assume that the watch is out of warranty, which I understand, no problem. I am just wondering if I am best to take it to a Rolex Service center, or elsewhere? I live relatively close to Toronto, and it is convenient. Thanks very much. Attached Images

31 August 2016, 11:43 PM	#3
Bettingthebear "TRF" Member Join Date: Aug 2013 Location: Peterborough Posts: 4	Yeah, that's kind of what I was thinking. I will call them later today to see if I need to make an appt or anything. Thanks

1 September 2016, 12:56 AM	#5
Bettingthebear "TRF" Member Join Date: Aug 2013 Location: Peterborough Posts: 4	I called, and no appointment necessary. We're going to take it tomorrow and stay the night in Toronto. If they can have it ready, great, if not, I will go the ship route. Thanks for the help.

1 September 2016, 03:14 PM	#7
whirlwynds "TRF" Member Join Date: Apr 2016 Location: Canada Posts: 209	Keep us posted! They've done quick repairs while I waited before, both in toronto and Beverly Hills RSC.

1 September 2016, 03:44 PM	#8
japenney "TRF" Member Join Date: Apr 2013 Real Name: Josh Location: Canada Watch: undecided Posts: 4,777	Keep us posted on how they treat you. I'm sure I'll have to use RSC Toronto someday.

1 September 2016, 09:56 PM	#9
smak Banned Join Date: Mar 2012 Real Name: Paul Location: Big Land Posts: 233	If it jammed the works of your watch a complete overhaul would be in order. i would notify your trusted seller and see what they have to say about the matter. RSC Toronto will be happy to service i'm sure, just don't expect the work to be complimentary though.

1 September 2016, 10:06 PM	#10
brandrea 2024 SubLV41 Pledge Member Join Date: Jul 2013 Real Name: Brian (TBone) Location: canada Watch: es make me smile Posts: 78,080	It might be due for a full service anyways but regardless, RSC in Toronto is great to deal with

1 September 2016, 10:09 PM	#11
Maiden "TRF" Member Join Date: Oct 2014 Location: Canada Posts: 3,652	Have had great experience with RSC. Even if you have to spring for a full service, you are close to the interval and you will get back a brand new looking watch with 2 years warranty.

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