Why does local a.d. Have to be the middle man for service???

[EagleBear]

Originally Posted by Dirt

I don't know.

I think it may vary depending on your locality and the policy of the RSC in that country.



I suppose you could try and ask your trusted RSC yourself how they would handle an outside enquiry, but from what I have seen from responses from experienced people on this forum.

The only way forward will be to take the watch into the RSC personally as they don't tend to give information over the phone without being able to sight the watch themselves.

Thank you that is the hard part I'm in So Cal and the watch is in Dallas.
No worries I completely trust my AD I just think he messed up on this one lol
Wish he would of verified before sending it out.


Sent from my iPhone using Tapatalk

[EagleBear]

Originally Posted by Al1969

So if it was service in 2014(assuming you have seen the paperwork). Doesn't RSC service come with a two-year warranty? If so, what componenets of the watch would require service just outside of the two year window?

Wow never thought of that ....
good question


Sent from my iPhone using Tapatalk

[SeaDweller50]

I never deal with AD's. I send direct to servicing department.

[Speed]

Originally Posted by Airborne

I never deal with AD's. I send direct to servicing department.

This ^^^

[BrazenC5]

Originally Posted by EagleBear

Thank you that is the hard part I'm in So Cal and the watch is in Dallas.
No worries I completely trust my AD I just think he messed up on this one lol
Wish he would of verified before sending it out.


Sent from my iPhone using Tapatalk

For reference, there is a Rolex RSC in Beverly Hills. You can walk in without an appt.

Sent from my Galaxy S6 using Tapatalk

[EagleBear]

Originally Posted by BrazenC5

For reference, there is a Rolex RSC in Beverly Hills. You can walk in without an appt.

Sent from my Galaxy S6 using Tapatalk

I will have to look into that I was under the impression that even the Beverly Hills did not do the work but were authorized to take your watch and send it in. Looking on the Rolex website for service centers it says that the Palm Desert store is an RSC but when you go in there they say no they send them in to the service center. But I will call Beverly Hills and find out for sure , I'm down to drive a couple of hrs to cave my watches worked on and deal directly with a service center. Thank you


Sent from my iPhone using Tapatalk

[T. Ferguson]

So if the watch was serviced in 2014, then you simply refuse the service and they send the watch back to the AD and you pick it up. From that point forward you never even poke your head in that AD again, at least not to actually buy something. And if they ask why your response is "Because you lied to me about when the watch was serviced in order to make a buck."

Originally Posted by EagleBear

I will have to look into that I was under the impression that even the Beverly Hills did not do the work but were authorized to take your watch and send it in. Looking on the Rolex website for service centers it says that the Palm Desert store is an RSC but when you go in there they say no they send them in to the service center. But I will call Beverly Hills and find out for sure , I'm down to drive a couple of hrs to cave my watches worked on and deal directly with a service center. Thank you

Keep in mind the RSC in Beverly Hills is the location on Wilshire. The other locations on the map are stores.

https://www.rolex.com/rolex-dealers/...a/beverlyhills

[BrazenC5]

Originally Posted by EagleBear

I will have to look into that I was under the impression that even the Beverly Hills did not do the work but were authorized to take your watch and send it in. Looking on the Rolex website for service centers it says that the Palm Desert store is an RSC but when you go in there they say no they send them in to the service center. But I will call Beverly Hills and find out for sure , I'm down to drive a couple of hrs to cave my watches worked on and deal directly with a service center. Thank you


Sent from my iPhone using Tapatalk

Not sure, I went in to get a 2nd hand watch looked at, verified not stolen and checked last service...all of which can be done on the spot. But to your question, you can walk in and deal directly with Rolex (BH being closest to you).

Sounds like you don't need the service anyways.

Sent from my Galaxy S6 using Tapatalk

[EagleBear]

Originally Posted by BrazenC5

Not sure, I went in to get a 2nd hand watch looked at, verified not stolen and checked last service...all of which can be done on the spot. But to your question, you can walk in and deal directly with Rolex (BH being closest to you).

Sounds like you don't need the service anyways.

Sent from my Galaxy S6 using Tapatalk

Thanks It's already in Dallas they're going to charge me anyway for sending so I might as well have it kissed by the Gods lol but I now I know I bit more thanks to you all


Sent from my iPhone using Tapatalk