Experience with my First Tudor purchase

[belippy]

2 days ago, I bought a Tudor Black bay at a Rolex AD that I have purchased a DSSD with them before.

Once I arrived home, I took the watch out of the box and noticed there were a few marks on the side of the watch…(I should have carefully inspect the watch before I left the shop)

I called the shop right away and the store manager told me “there are no exchange and refund on the watch” told me to bring the watch over which the technician might be able to polish the watch.

After the store manager looked at the watch, she kept saying that the steel on the Tudor is much softer than Rolex. (doesn't matter how soft of the steel Tudor is using, they should scratch any part of the watch) Luckily she allowed me to do an exchange for the same model.

I inspect the new watch very carefully as that was the last watch they have. I even told them not to scratch the lugs when changing strap. 30mins later they bring the watch out for me to inspect again, I found out he scratched the edge of the lug  the manager said: no problem the technician will fix it for u (I shouldn’t let them touch the watch at this point) Well, the technician did try his best to fix it. I will let you guys do the judge.



PS: I also found a ding on top of the lug and was scratched inside of the lug.






I was quite disappointed how bad the job was done at a Rolex AD, this is a brand new watch, they should at least put some protection. I really want to contact Tudor head office to file a complaint. But unfortunately, I can’t find any Tudor head office in Canada.

[japenney]

This "technician" clearly has no idea what he is doing. Never let an AD touch your watch. Buy a spring bar tool and put tape on the lugs yourself and do adjustments. Buy a watchmaker screwdriver set also for links. I learnt this myself the hard way after an AD damaged my watch. There is nothing you can do at this point but return it or sell it. If you want to complain you should contact Rolex Toronto (the head office in Canada). Good luck.

[D111s]

Was this watch on a steel bracelet or leather? As the strap in the photos is the one that is included in the box. Those marks would therefore have been made when someone switched the straps over...

[Stevec14]

That's not great, but whenever you let someone else do it you run a risk unfortunately. Someone scratched mine while changing links. I don't buy the soft steel argument, but tudors are meant to have their straps changed and therefore even if you do it yourself there's a chance you could do that (it's not that easy).

Ultimately, it's part of the OCD in having a new watch. Give it a few days and you won't notice it I bet, and it will get the usual wear and tear anyway.

You have a lovely watch. Wear it and enjoy it.

[Old Expat Beast]

I'm one of the biggest Tudor supporters on TRF, but they really need to take this line out of their manuals and start including a simple strap change tool with the Heritage line. It's such a stupid policy.

[Cryten]

That is incredibly frustrating and the tech should have done better, but in reality it's fairly minor.

If you have a little mechanical know how, buy the tools and do it yourself. I don't let anyone size or change bracelets or straps for the very reason you've shown.

With a few days wear and a few more knocks and scrapes you won't even notice what the tech did. Enjoy the watch.

[offrdmania]

Looks like someone was trying to install a spring bar from the top to me

[Etschell]

Annoying, 316 vs 904. Not sure either is significantly softer but both will scratch...

[Danny83]

I would just wear the watch at this point. I dont see what Tudor will do to fix it.

[bdex75]

Originally Posted by Old Expat Beast

I'm one of the biggest Tudor supporters on TRF, but they really need to take this line out of their manuals and start including a simple strap change tool with the Heritage line. It's such a stupid policy.

I have never noticed that. Hope the Tudor Police don't come after me. . Because my AD didn't do this.


I am right up there with the Tudor support but do really wish they figured out a way to make an inexpensive copy of the Rolex springbar tool and include that with every watch.

Better yet, lug holes, for the love of all things holy, put lug holes on the heritage line and watch the positive responses you get.


Sent from my iPhone using Tapatalk

[DramaTurtle]

ADs really are pathetic sometimes...

[droptopman]

Congrats on the new watch. Sad that we see this too often with AD's not able to perform simple tasks.
I change my own to avoid this.
Try to let it go and enjoy the watch.

[belippy]

Originally Posted by D111s

Was this watch on a steel bracelet or leather? As the strap in the photos is the one that is included in the box. Those marks would therefore have been made when someone switched the straps over...

The watch came with steel bracelet attached. Nylon strap also inside the box.

[Cryten]

Originally Posted by bdex75

I am right up there with the Tudor support but do really wish they figured out a way to make an inexpensive copy of the Rolex springbar tool and include that with every watch.

Better yet, lug holes, for the love of all things holy, put lug holes on the heritage line and watch the positive responses you get.


Sent from my iPhone using Tapatalk

A Bergeon 6767-S only costs $25 and will last a lifetime. I wouldn't recommend trying to remove any solid endlink bracelet with anything other than springbar pliers though, its a recipe for disaster.

I agree lug holes would be the way to go, and would fit into the vintage aesthetic of the watch nicely.

[gregmoeck]

While frustrating it will be scratched up eventually, so might as well forget about it.

[Tiger_Yu]

The techs at store sometimes are sales. They are not even knowing or thinking about those scratches, which watch guys care about.

[stevedssd]

Originally Posted by Old Expat Beast

I'm one of the biggest Tudor supporters on TRF, but they really need to take this line out of their manuals and start including a simple strap change tool with the Heritage line. It's such a stupid policy.

Yes yes yes........ with straps included with all the heritage line, Pelagos etc it is a very stupid policy......and lug holes would be great

[AK797]

This is pretty easy to change so I would be disappointed, but if you don't want to do it yourself you have to accept this risk. One thing I would do if I didn't fancy doing it myself is duck tape the watch at home yourself carefully and then bring it back in for the AD.

[Portland]

Originally Posted by DramaTurtle

ADs really are pathetic sometimes...

Sometime they are, sometimes they aren't..

https://r.tapatalk.com/shareLink?url...1&share_type=t

[josephvman]

Tudors are extremely difficult to change straps on, even with the correct tools. Rolex's are a breeze by comparison. Those marks are extremely minor and not a big deal, certainly better than most could have done on their own. I have lots of experience and all the tools and did far worse on my Heritage Chrono the first time. I would cut the dealer some slack, as they are clearly put in a difficult spot everytime they have to change a strap on a new watch, especially for a picky buyer.

[RolexNorth]

Cheap materials used and indifference of the watch tech.