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Ector495 · 6 April 2018, 03:50 AM

Recently I have had my Yacht-Master serviced. It’s a 2002 model F serial number and was purchased used in 2011. I noticed that there were scratches on the bezel, but it never bothered me. Seven years later I send it in to be serviced due to a vibration that was felt when I shook my wrist to adjust its position. When I got it back I see they had polished the bezel and I can’t make my mind up if it is something that bothers me or not. I’m hesitant to say anything but I’m not exactly happy. I will see if I can add before as well as after photographs. Any opinion on the matter is greatly appreciated.

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Rrpdc · 6 April 2018, 03:52 AM

They will polish unless you request otherwise.

c41006 · 6 April 2018, 03:55 AM

There’s not much you can do about it now. You have to make sure to let them know not to polish.

Ector495 · 6 April 2018, 04:17 AM

It would not have bothered me as much if they had not scuffed the triangle at the 12 o’clock position.

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Seibei · 6 April 2018, 04:47 AM

Looks like it is time for a new bezel.

jps3b · 6 April 2018, 05:15 AM

Quote:

Originally Posted by Seibei

Looks like it is time for a new bezel.

New bezels on the 31mm was 3400 usd. Just replaced the wife’s.

SearChart · 6 April 2018, 05:30 AM

Quote:

Originally Posted by Seibei

Looks like it is time for a new bezel.

No!
Rolex can refinish the bezel, my supervisor was trained to do this in Switzerland, we bought the necessary tools and he taught me how to do it as well. The results are amazing.

Before and after pics of a YG yachtmaster, and just and after pic of a plat yachtmaster (which looked just as bad before)

Seibei · 6 April 2018, 05:46 AM

Quote:

Originally Posted by jps3b

New bezels on the 31mm was 3400 usd. Just replaced the wife’s.

Good grief...

GoingPlaces · 6 April 2018, 05:49 AM

Quote:

Originally Posted by SearChart

No!
Rolex can refinish the bezel, my supervisor was trained to do this in Switzerland, we bought the necessary tools and he taught me how to do it as well. The results are amazing.

Before and after pics of a YG yachtmaster, and just and after pic of a plat yachtmaster (which looked just as bad before)

Wow, that's impressive. One would never know.

liuk3 · 6 April 2018, 05:58 AM

If you are not happy, I would say something to them. You paid for the service. The last time I had a watch serviced, I did ask the RSC to refrain from polishing the watch, and they did comply with my wishes. Good luck.

Flybak · 6 April 2018, 06:05 AM

Is polishing not an extra charge that would require the RSC to ask before they perform it?

Ripcode · 6 April 2018, 06:09 AM

Quote:

Originally Posted by Flybak

Is polishing not an extra charge that would require the RSC to ask before they perform it?

Polishing is part of the full service.

enginerd · 6 April 2018, 06:10 AM

Quote:

Originally Posted by Flybak

Is polishing not an extra charge that would require the RSC to ask before they perform it?

Not an extra charge, but no rebate if you request it not be done.

Ector495 · 6 April 2018, 06:10 AM

Update:

I have spoken with the sales rep, who’s a friend, and found that he knows of someone who can restore it for me. They will be taking care of the cost since I paid $907 US for the service. I’m hoping that this will be resolved even if it means being without my watch for a few more weeks. Thanks for the responses.

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SearChart · 6 April 2018, 06:16 AM

Quote:

Originally Posted by Flybak

Is polishing not an extra charge that would require the RSC to ask before they perform it?

Nope. You can ask them not to polish, but your price will not change.

I am however of the opinion that every RSC should have the correct tools to refinish the yachtmaster bezel, it is still not required by Rolex to invest in a sandblasting machine... This 10min job makes such a difference though...

crew · 6 April 2018, 06:58 AM

Quote:

Originally Posted by SearChart

Nope. You can ask them not to polish, but your price will not change.

I am however of the opinion that every RSC should have the correct tools to refinish the yachtmaster bezel, it is still not required by Rolex to invest in a sandblasting machine... This 10min job makes such a difference though...

I absolutely agree with you Bas. For what they charge they should have every tool necessary. That’s one of the reasons I don’t have my local AD service our watches, I think the RSC in NYC has more/better equipment and training. I still believe that but they, too, may not be perfect.

6 April 2018, 03:50 AM	#1
Ector495 "TRF" Member Join Date: Oct 2013 Location: North Carolina Watch: 16622 Posts: 1,097	Service Issue Recently I have had my Yacht-Master serviced. It’s a 2002 model F serial number and was purchased used in 2011. I noticed that there were scratches on the bezel, but it never bothered me. Seven years later I send it in to be serviced due to a vibration that was felt when I shook my wrist to adjust its position. When I got it back I see they had polished the bezel and I can’t make my mind up if it is something that bothers me or not. I’m hesitant to say anything but I’m not exactly happy. I will see if I can add before as well as after photographs. Any opinion on the matter is greatly appreciated. Sent from my iPhone using Tapatalk __________________ Courage is not the absence of fear, but rather the judgement that something else is more important than fear. - Ambrose Redmoon

6 April 2018, 04:17 AM	#4
Ector495 "TRF" Member Join Date: Oct 2013 Location: North Carolina Watch: 16622 Posts: 1,097	It would not have bothered me as much if they had not scuffed the triangle at the 12 o’clock position. Sent from my iPhone using Tapatalk __________________ Courage is not the absence of fear, but rather the judgement that something else is more important than fear. - Ambrose Redmoon

6 April 2018, 05:58 AM	#10
liuk3 "TRF" Member Join Date: Dec 2011 Location: Los Angeles Posts: 3,354	If you are not happy, I would say something to them. You paid for the service. The last time I had a watch serviced, I did ask the RSC to refrain from polishing the watch, and they did comply with my wishes. Good luck. __________________ "Appreciate your life!"

6 April 2018, 06:10 AM	#14
Ector495 "TRF" Member Join Date: Oct 2013 Location: North Carolina Watch: 16622 Posts: 1,097	Update: I have spoken with the sales rep, who’s a friend, and found that he knows of someone who can restore it for me. They will be taking care of the cost since I paid $907 US for the service. I’m hoping that this will be resolved even if it means being without my watch for a few more weeks. Thanks for the responses. Sent from my iPhone using Tapatalk __________________ Courage is not the absence of fear, but rather the judgement that something else is more important than fear. - Ambrose Redmoon

6 April 2018, 03:52 AM	#2
Rrpdc 2024 Pledge Member Join Date: Apr 2013 Location: Dc Posts: 2,002	They will polish unless you request otherwise.

6 April 2018, 03:55 AM	#3
c41006 "TRF" Member Join Date: Jan 2015 Real Name: Joshua Location: Atlanta Watch: Pelagos Posts: 7,933	There’s not much you can do about it now. You have to make sure to let them know not to polish.

6 April 2018, 04:47 AM	#5
Seibei Banned Join Date: Mar 2018 Location: New Zealand Watch: 114060 Posts: 2,630	Looks like it is time for a new bezel.

6 April 2018, 06:05 AM	#11
Flybak "TRF" Member Join Date: Dec 2015 Location: Canada Watch: Enthusiast Posts: 1,606	Is polishing not an extra charge that would require the RSC to ask before they perform it?

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