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gullabaa · 15 April 2018, 03:00 AM

I sent my Rolex Sub 168000 which I bought in 1987 to RSC NY for service and they told me that they will have to replace the dial & hands as required part of service. My old dial tridium has been flaking and it is affecting the watch function. The new dial & hands will cost over $550 plus service of $700 including taxes total of $1,500. I ask Rolex if I can keep my old dial. They told me that I will have to pay additional $300 bucks to keep the old dial. I was surprised because of this extra charge of $300 just to keep my old dial. Is keeping my old dial worth it even paying extra for it? Does anyone in the forum have the same experience? I need your advice.

Jason71 · 15 April 2018, 03:23 AM

My advice?? Tell them “no thank you”, and send it to LA Watchworks for a second opinion.

fskywalker · 15 April 2018, 03:30 AM

Some watchmen with Rolex account no longer have access to new dials.....

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FTX I · 15 April 2018, 03:50 AM

Pay to keep what's yours..Ridiculous. I'd decline and take it somewhere else.

SLS · 15 April 2018, 03:53 AM

When you say the watch is "flaking" can you see loose material inside your watch or is this the RSC telling you this? If that is the case, it could get in the movement and have adverse effects to the watch. An independent watchmaker may be able to seal the current lume to prevent this from continuing to happen. It may be worth a few phone calls to some of the watchmakers here for their thoughts.
Scott

Cato · 15 April 2018, 03:55 AM

Yup, it’s true.

I just had a dial swap and RSC called it a “trade in.” If I wanted to keep the dial I’d lose the trade in value and have to pay more for the new dial. The said watch is a Datejust, so I let RSC do the “trade in.”

But you have a Submariner. It’s more collectible. You should keep the old dial in case you or a future vintage owner wants to repair the dial and put it back in the watch.

gullabaa · 15 April 2018, 06:34 AM

Thank you everyone for your help. I will get my watch back & find a reputable certified Rolex repair facility to ask them regarding replacing my old dial with a new one or seal the old dial to avoid flaking. RSC NY is just out to get my money.

JohnLT · 15 April 2018, 06:37 AM

Im thinking they are discounting the new dial with a trade in of the old. Discount is prob 300. Id pay the 300( if its in useable shape ) and hold onto old dial and hands. You could prob sell those for well over 300

gullabaa · 15 April 2018, 06:38 AM

Yes. RSC NY told me the lume is flaking & it is affecting the movement. I serviced this watch 6 years ago at the same facility. My sub just stopped working. They told me that it is necessary to replace the dial or if I refuse they will not service my sub.

gullabaa · 15 April 2018, 06:40 AM

I agree. Pay to keep my own dial. This is ridiculous. Just like a ransom.

gullabaa · 15 April 2018, 06:42 AM

I will check out LA Watchworks. Thank you.

15 April 2018, 03:00 AM	#1
gullabaa "TRF" Member Join Date: Feb 2018 Real Name: Al G. Location: Washington Watch: Rolex Sub 168000 Posts: 24	Rolex Service Center Replace Dial on Sub 168000 I sent my Rolex Sub 168000 which I bought in 1987 to RSC NY for service and they told me that they will have to replace the dial & hands as required part of service. My old dial tridium has been flaking and it is affecting the watch function. The new dial & hands will cost over $550 plus service of $700 including taxes total of $1,500. I ask Rolex if I can keep my old dial. They told me that I will have to pay additional $300 bucks to keep the old dial. I was surprised because of this extra charge of $300 just to keep my old dial. Is keeping my old dial worth it even paying extra for it? Does anyone in the forum have the same experience? I need your advice.

15 April 2018, 03:23 AM	#2
Jason71 "TRF" Member Join Date: Mar 2009 Real Name: Jason Location: USA Watch: Rolex/Tudor Divers Posts: 7,973	My advice?? Tell them “no thank you”, and send it to LA Watchworks for a second opinion. __________________ Best Regards, Jason Just Say "NO" to Polishing Card-Carrying Member of the Global Association of Retro-Grouch Curmudgeons LIfe is too short to wear inexpensive watches PLEXI IS SEXY

15 April 2018, 03:30 AM	#3
fskywalker 2024 Pledge Member Join Date: Aug 2014 Real Name: Francisco Location: San Juan, PR Watch: Is Ticking ! Posts: 25,180	Some watchmen with Rolex account no longer have access to new dials..... Sent from my iPhone using Tapatalk Pro __________________ Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 310.30.42.50.01.002 / 210.90.42.20.01.001 Zenith 02.480.405 2FA security enabled

15 April 2018, 03:53 AM	#5
SLS "TRF" Member Join Date: Aug 2006 Real Name: Scott Location: GMT -7 Watch: GMT's & Sub's Posts: 10,401	When you say the watch is "flaking" can you see loose material inside your watch or is this the RSC telling you this? If that is the case, it could get in the movement and have adverse effects to the watch. An independent watchmaker may be able to seal the current lume to prevent this from continuing to happen. It may be worth a few phone calls to some of the watchmakers here for their thoughts. Scott __________________ "The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922

15 April 2018, 03:50 AM	#4
FTX I "TRF" Member Join Date: Feb 2013 Real Name: Flavio Location: N/A Posts: 14,654	Pay to keep what's yours..Ridiculous. I'd decline and take it somewhere else.

15 April 2018, 03:55 AM	#6
Cato Banned Join Date: Oct 2008 Location: Land of the Lost Watch: 116610LN Posts: 2,201	Yup, it’s true. I just had a dial swap and RSC called it a “trade in.” If I wanted to keep the dial I’d lose the trade in value and have to pay more for the new dial. The said watch is a Datejust, so I let RSC do the “trade in.” But you have a Submariner. It’s more collectible. You should keep the old dial in case you or a future vintage owner wants to repair the dial and put it back in the watch.

15 April 2018, 06:34 AM	#7
gullabaa "TRF" Member Join Date: Feb 2018 Real Name: Al G. Location: Washington Watch: Rolex Sub 168000 Posts: 24	Thank you everyone for your help. I will get my watch back & find a reputable certified Rolex repair facility to ask them regarding replacing my old dial with a new one or seal the old dial to avoid flaking. RSC NY is just out to get my money.

15 April 2018, 06:37 AM	#8
JohnLT "TRF" Member Join Date: Oct 2015 Real Name: JohnLT Location: Boston Watch: time fly Posts: 618	Im thinking they are discounting the new dial with a trade in of the old. Discount is prob 300. Id pay the 300( if its in useable shape ) and hold onto old dial and hands. You could prob sell those for well over 300

15 April 2018, 06:38 AM	#9
gullabaa "TRF" Member Join Date: Feb 2018 Real Name: Al G. Location: Washington Watch: Rolex Sub 168000 Posts: 24	Yes. RSC NY told me the lume is flaking & it is affecting the movement. I serviced this watch 6 years ago at the same facility. My sub just stopped working. They told me that it is necessary to replace the dial or if I refuse they will not service my sub.

15 April 2018, 06:40 AM	#10
gullabaa "TRF" Member Join Date: Feb 2018 Real Name: Al G. Location: Washington Watch: Rolex Sub 168000 Posts: 24	I agree. Pay to keep my own dial. This is ridiculous. Just like a ransom.

15 April 2018, 06:42 AM	#11
gullabaa "TRF" Member Join Date: Feb 2018 Real Name: Al G. Location: Washington Watch: Rolex Sub 168000 Posts: 24	I will check out LA Watchworks. Thank you.

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