Persistent issues with RSC NYC

[tyler1980]

Originally Posted by Juantxo

A couple of months ago I went to RSC NY with two watches. One a 10 years old GMT and the other a six years old Yatchmaster. It was the first time I was taking them for service as they have been only lightly worn, but are running over two seconds fast a day.

They told me that it wasn’t worth spending money in service as both were running fine. I don’t know what to make of it.

they don't like money. Don't want to sell watches or service them.

[Old Expat Beast]

Originally Posted by Juantxo

A couple of months ago I went to RSC NY with two watches. One a 10 years old GMT and the other a six years old Yatchmaster. It was the first time I was taking them for service as they have been only lightly worn, but are running over two seconds fast a day.

They told me that it wasn’t worth spending money in service as both were running fine. I don’t know what to make of it.

Sounds like good honest advice to me. Around 2 secs a day is what I usually get with serviced watches just returned by RSC, and if amplitude and beat error are also showing good numbers, why bother with a service?

[turboevo2]

I have brought 3 watches to Dallas and had great experiences.

[Seibei]

Originally Posted by Juantxo

A couple of months ago I went to RSC NY with two watches. One a 10 years old GMT and the other a six years old Yatchmaster. It was the first time I was taking them for service as they have been only lightly worn, but are running over two seconds fast a day.

They told me that it wasn’t worth spending money in service as both were running fine. I don’t know what to make of it.

They are giving you perfect advice. Servicing your watch too often can cause more harm than good. Would you get a mechanic to take your car engine apart and put it back together again if that was not needed? 2 seconds fast per day is superlative performance. It could be just fine for another 10 or 20 years. Why risk having it messed with?

[peterpl]

That is unacceptable QC and workmanship for ANY RSC.

Come on seriously. Dust and specks under the crystal? Scratched hands etc.....that is just shoddy workmanship.

For a luxury brand like Rolex this is the last thing you would expect. This is the primary reason why I dread service time for any of my watches.

[BT1985]

Originally Posted by peterpl

That is unacceptable QC and workmanship for ANY RSC.

Come on seriously. Dust and specks under the crystal? Scratched hands etc.....that is just shoddy workmanship.

For a luxury brand like Rolex this is the last thing you would expect. This is the primary reason why I dread service time for any of my watches.

Scratched hands I completely agree but specs can be nonexistent at first after an overhaul and then dislodged and become visible. They should fix it regardless.


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[subtona]

Originally Posted by albmich

Is anyone else having issues with NYC?!.

Every time!


Including the time they charged me for a new crown and tube and in fact did no such service.
The watch went back twio additional times to correct the issue.

[The Libertine]

Originally Posted by Juantxo

A couple of months ago I went to RSC NY with two watches. One a 10 years old GMT and the other a six years old Yatchmaster. It was the first time I was taking them for service as they have been only lightly worn, but are running over two seconds fast a day.

They told me that it wasn’t worth spending money in service as both were running fine. I don’t know what to make of it.

And they are right!

The less a watch is opened, the better. A watch that is consistently running at +2 second per day has no need for servicing.

[nektar]

Originally Posted by The Libertine

And they are right!



The less a watch is opened, the better. A watch that is consistently running at +2 second per day has no need for servicing.

I may send my sub there after 10 years. In Dallas I mean...

What a bunch of unprofessionals


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[toxicavenger]

Watchmakers are human and do make mistakes. So I would give them the opportunity to make it right. And both locations of RSC are the same hit or miss on service.

[DoctorA]

Many report the dallas one is better

[albmich]

Originally Posted by toxicavenger

Watchmakers are human and do make mistakes. So I would give them the opportunity to make it right. And both locations of RSC are the same hit or miss on service.

Again? The helium escape valve failed and I gave them the chance to make it right. They gave me back a watch with scratched/smudged hands and smudges all over the reflector ring. So I gave them another chance. Now I have debris floating in my watch. How many chances to these humans get before enough is enough?

[mml4]

I was told at a New York AD that the majority of the New York RSC service work is forwarded to the training facility in Pennsylvania. As a result my son sent his 1998 Daytona (college graduation gift) to Dallas. It was returned in as new condition. They do great work!!!

[Dirt]

Originally Posted by albmich

Again? The helium escape valve failed and I gave them the chance to make it right. They gave me back a watch with scratched/smudged hands and smudges all over the reflector ring. So I gave them another chance. Now I have debris floating in my watch. How many chances to these humans get before enough is enough?

That's a good question.

In one way they are running out of defect types and following the next time they get it, it should be perfect.
I would suggest that at this stage, it finally comes down to a matter of supervision.

[toxicavenger]

Originally Posted by albmich

Again? The helium escape valve failed and I gave them the chance to make it right. They gave me back a watch with scratched/smudged hands and smudges all over the reflector ring. So I gave them another chance. Now I have debris floating in my watch. How many chances to these humans get before enough is enough?

My bad I just reread your post and I agree. They suck. I would be calling someone in charge for sure and figuring out what could be done to resolve this.

[toxicavenger]

Originally Posted by DoctorA

Many report the dallas one is better

We honestly have no watch to calculate that. There has been issues reported out of DSC also.

[roosvelt]

This is not mistakes by a watchmaker, this post shows just sloppy, lazy work by the watch maker ! With an attitude that I don't give a damn!!

[1William]

I am sorry that your watch failed and then the RSC also failed, twice. It is frustrating and unacceptable. With that said, take the emotion and disappointment out of it and think it through. I would speak to the person in charge or as high up as I could go at the RSC NY and set up an appointment for an in person follow-up. I would take the watch in and try to receive assurances that they could do the work, a third time, to Rolex quality control standards or ask for a referral to another RSC. Until you work it through with RSC NY I would not just send the watch to Dallas. You are possibly going to create more issues and time away from your watch. This is not personal, though the watch is very much so. RSC NY has always done good work for me and I have read the stories about service problems there but that has not been my experience. None of what I have said makes it any better and I completely understand the frustration but it does not further your ends to go off on RSC NY or send the watch else where until you have been through the process with RSC NY. Good luck, you have a great watch and they will get it right.

[albmich]

Originally Posted by mml4

I was told at a New York AD that the majority of the New York RSC service work is forwarded to the training facility in Pennsylvania. As a result my son sent his 1998 Daytona (college graduation gift) to Dallas. It was returned in as new condition. They do great work!!!

This is incorrect. After speaking with a good friend who’s a watchmaker he suggested I asked it be sent to Lititz (PA). I called RSC NYC and asked if it could be sent to lititz and they were extremely offended and said “this is an awkward request. We do great work here and would like to make this right”

[jinikari01]

Originally Posted by albmich

This is incorrect. After speaking with a good friend who’s a watchmaker he suggested I asked it be sent to Lititz (PA). I called RSC NYC and asked if it could be sent to lititz and they were extremely offended and said “this is an awkward request. We do great work here and would like to make this right”

@ "make this right"

[Dirt]

Originally Posted by jinikari01

@ "make this right"

Imagine if it was requested it be sent to Dallas

I thought Lititz was a training facility?
Would they be capable of doing a better job?
Perhaps the individual that did the work on the watch the last two times ought to be recycled through the Lititz facility

[Dirt]

Originally Posted by albmich

This is incorrect. After speaking with a good friend who’s a watchmaker he suggested I asked it be sent to Lititz (PA). I called RSC NYC and asked if it could be sent to lititz and they were extremely offended and said “this is an awkward request. We do great work here and would like to make this right”

In a way, that's fair enough they would like the opportunity to put it right too.

As i said before, it all comes down to supervision.
Everything comes down to supervision.
At this point, the level of supervision is in question.

I should imagine the work will be handed to the best watchmaker in the place along with strict instructions and a final QC check by the w/shop manager before and after buttoning it up.

[WJGESQ]

Originally Posted by albmich

My SD4k randomly filled with water after I owned it for a year (I bought it brand new from AD).

When I called RSC NYC they said it was probably my fault but I could bring it in. I brought it in and it failed the pressure test - the helium escape valve was malfunctioning. They rebuilt the movement and replaced the HEV and I got the Watch back after like 4-5 weeks.

Immediately I noticed huge scratches and smudges on the hands and tons of smudges on the inner flange. I brought it back and after 2-3 weeks they replaced the hands and cleaned up the reflector ring.

Last night I just noticed tons of debris inside the watch. Particles on the dial and lint/fuzz on the dial and on the inside of the crystal.

I’m just beside myself right now. I’m considering sending it to Dallas but I’m waiting on a call back from the supervisor at RSC NYC.

Is anyone else having issues with NYC?! I used to do some amateur watchmaking myself and these seem like absolutely inexcusable mistakes.

Letters. Certified and copied to HQ.


Not calls.

[Mad Hatter]

Originally Posted by Juantxo

A couple of months ago I went to RSC NY with two watches. One a 10 years old GMT and the other a six years old Yatchmaster. It was the first time I was taking them for service as they have been only lightly worn, but are running over two seconds fast a day.

They told me that it wasn’t worth spending money in service as both were running fine. I don’t know what to make of it.

Looks like they kindly saved you money.

Lightly worn, keeping basically perfect time=no need to spend money on service.

[77T]

Originally Posted by mml4

I was told at a New York AD that the majority of the New York RSC service work is forwarded to the training facility in Pennsylvania. As a result my son sent his 1998 Daytona (college graduation gift) to Dallas. It was returned in as new condition. They do great work!!!

Originally Posted by albmich

This is incorrect. After speaking with a good friend who’s a watchmaker he suggested I asked it be sent to Lititz (PA). I called RSC NYC and asked if it could be sent to lititz and they were extremely offended and said “this is an awkward request. We do great work here and would like to make this right”

As with many stories swirling around Rolex, there is usually a grain of truth somewhere in there.

What Rolex had done is to consolidate their USA RSC vintage work and have it sent to Lititz. So it’s not the majority of business from the NY RSC. But both Dallas & NY sent their vintage service overhauls and movement repairs to the Lititz Watch Technicum center.


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[Doc Savage]

Originally Posted by 1William

I am sorry that your watch failed and then the RSC also failed, twice. It is frustrating and unacceptable. With that said, take the emotion and disappointment out of it and think it through. I would speak to the person in charge or as high up as I could go at the RSC NY and set up an appointment for an in person follow-up. I would take the watch in and try to receive assurances that they could do the work, a third time, to Rolex quality control standards or ask for a referral to another RSC. Until you work it through with RSC NY I would not just send the watch to Dallas. You are possibly going to create more issues and time away from your watch. This is not personal, though the watch is very much so. RSC NY has always done good work for me and I have read the stories about service problems there but that has not been my experience. None of what I have said makes it any better and I completely understand the frustration but it does not further your ends to go off on RSC NY or send the watch else where until you have been through the process with RSC NY. Good luck, you have a great watch and they will get it right.

Great advice here.

[thegents]

Just send it to Dallas.

[kunlun]

Originally Posted by Juantxo

A couple of months ago I went to RSC NY with two watches. One a 10 years old GMT and the other a six years old Yatchmaster. It was the first time I was taking them for service as they have been only lightly worn, but are running over two seconds fast a day.

They told me that it wasn’t worth spending money in service as both were running fine. I don’t know what to make of it.

Go to an independent watchmaker. I know a fantastic one in NYC, they are definitely a few good ones and ones to avoid.

[ducksaw]

Dallas for sure. I've had several experiences with them and they have all been great from typical service to 1680 restoration (one even re-cased). I just had my 116610 serviced there and the total turnaround was less than 4 weeks. Huge fan