Screwed by Tournaeu AD huntington station,NY

[XtraCrispy]

It's stories like this that make me seek out relationships with the actual sales associates, not just the store/AD and not just for watches.

When I was looking to buy my most recent Sub since moving back to the Chicago suburbs (we lived in Phoenix, AZ for 4 years and the Tourneau dealer in Scottsdale was just as bad as others have mentioned), I did go to the Rolex store in the mall - just window shopping with my wife. The SA that approached us once extremely personable, very knowledgable about the Rolex line and simply a 'really nice guy'. We were probably in the store for about 30 or 40 minutes, just talking about the product line, trying on various models. I didn't even let on what I was looking for at first, didn't want any sales pressure which we did not get.

Finally, my wife, knowing I wanted the Bluesy, asked the SA to take it out of the case again and then told him "We'll take this one". Ever since then, I'm in the store a couple of times per month. I now know the sales manager and in the in house watch maker. I've had watches serviced there and have bought other items as well.

You'll do yourself a big favor to set up person-to-person relationships like this to be really well taken care of.