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nfld · 5 December 2018, 02:26 AM

Has anyone ever looked at a Rolex at an AD or purchased a Rolex and when they got it home noticed a design issue with the dial, i.e., the R missing from the work Rolex, or something damaged on the dial?

I was at an AD recently and noticed a letter was half missing on the dial..so I am just wondering has anyone seen something like this before? I know nothing is perfect just wondering if this a very very very rare instance?

tudorbaja27 · 5 December 2018, 02:35 AM

It happens.

MattPegler · 5 December 2018, 02:44 AM

If there's one company in the world that I would trust in Quality Control - it's Rolex. However, humans aren't perfect... I have heard of it happening. The AD and Rolex are normally very proactive and apologetic.

stoo14 · 5 December 2018, 02:46 AM

Quote:

Originally Posted by nfld

Has anyone ever looked at a Rolex at an AD or purchased a Rolex and when they got it home noticed a design issue with the dial, i.e., the R missing from the work Rolex, or something damaged on the dial?

I was at an AD recently and noticed a letter was half missing on the dial..so I am just wondering has anyone seen something like this before? I know nothing is perfect just wondering if this a very very very rare instance?

Pic?

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abozz · 5 December 2018, 03:23 AM

In 30 years wearing Rolex never saw an error in a Rolex dial, but if so, the guarantee would be immediate-

peterpl · 5 December 2018, 05:43 AM

I've never seen a "error" as such but I have seen many many many QC problems with Rolex's

GarbanzoNegro · 5 December 2018, 05:54 AM

I had a similar issue with the lume of the 11 marker. Dis not bother me.

Recently, after 15 years + of ownership, I asked, while sending the watch for a service, about the price for replacing the dial and it was quoted at 400€.

I blame myself for not having raised the issue right after having bought the watch.

5 December 2018, 02:26 AM	#1
nfld "TRF" Member Join Date: Oct 2011 Real Name: I Location: Canada Watch: Sub & Aqua Terra Posts: 304	Watch dial error or damage Has anyone ever looked at a Rolex at an AD or purchased a Rolex and when they got it home noticed a design issue with the dial, i.e., the R missing from the work Rolex, or something damaged on the dial? I was at an AD recently and noticed a letter was half missing on the dial..so I am just wondering has anyone seen something like this before? I know nothing is perfect just wondering if this a very very very rare instance?

5 December 2018, 02:35 AM	#2
tudorbaja27 "TRF" Member Join Date: Sep 2017 Location: Miami, FL Watch: Tudor & Cartier Posts: 2,499	It happens. __________________ "Chi ha paura muore ogni giorno, chi non ha paura muore una volta sola" - Paolo Borsellino

5 December 2018, 02:44 AM	#3
MattPegler "TRF" Member Join Date: Jul 2015 Location: United Kingdom Watch: 116000 Blue Dial Posts: 192	If there's one company in the world that I would trust in Quality Control - it's Rolex. However, humans aren't perfect... I have heard of it happening. The AD and Rolex are normally very proactive and apologetic.

5 December 2018, 03:23 AM	#5
abozz "TRF" Member Join Date: Sep 2013 Location: In my home. Watch: 116660, 126600 Posts: 2,905	In 30 years wearing Rolex never saw an error in a Rolex dial, but if so, the guarantee would be immediate-

5 December 2018, 05:43 AM	#6
peterpl Banned Join Date: Aug 2012 Location: . Posts: 6,692	I've never seen a "error" as such but I have seen many many many QC problems with Rolex's

5 December 2018, 05:54 AM	#7
GarbanzoNegro "TRF" Member Join Date: Sep 2017 Location: Europe Posts: 448	I had a similar issue with the lume of the 11 marker. Dis not bother me. Recently, after 15 years + of ownership, I asked, while sending the watch for a service, about the price for replacing the dial and it was quoted at 400€. I blame myself for not having raised the issue right after having bought the watch.

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