Sending a Rolex to RSC

[lja1821]

I just sent mine in rsc nyc now waiting to hear what they find, they said 7-10 days which should be any day now. I sent on my 16613 because i discovered a particle of hair under the crystal after a service performed in may. I only noticed it because of the pictures that i took of the watch. Anyway good info rolex does make the process easy..

[kilyung]

Originally Posted by Peppe1019

I just sent mine in rsc nyc now waiting to hear what they find, they said 7-10 days which should be any day now. I sent on my 16613 because i discovered a particle of hair under the crystal after a service performed in may. I only noticed it because of the pictures that i took of the watch. Anyway good info rolex does make the process easy..

Call or you'll be waiting a long time.

[impalass]

Very imformative post Mike, thanks for taking the time.

[Frosty]

Great information and pictures. The one thing I wonder about is the paperwork you got stated that there would be a one year warranty on the movement. When I went to the RSC last year it was a two year warranty. I wonder if there has been a change?

[newbieincali]

How is this thread not stickied yet :-)

[kilyung]

Originally Posted by Frosty

Great information and pictures. The one thing I wonder about is the paperwork you got stated that there would be a one year warranty on the movement. When I went to the RSC last year it was a two year warranty. I wonder if there has been a change?

It is two years... I'm guessing old forms and not worth updating. Just FYI, it's a new two year warranty with PAID service. A service performed under warranty does not extend the original warranty.

[datejusting]

Originally Posted by vette boy 52

Ok guys and gals, my LV back from a RSC in Oct. was running 5.75 sec/day fast just within COSC is now at 6.8 sec/day and she is going back for a regulation. I know, I know i'm an_l. But I know full well they can be regulated to +- 2 sec/day very easily and I paid good money for the overhaul.

You are right, I would do the same thing.

[kilyung]

I forgot to advice you STRONGLY to take detailed photos of your watch BEFORE boxing it and sending it to RSC. If anything happens to your watch, you'll have photo documentation to support your case.

[A.Sharp]

Really neat! thank you for sharing this!

[vercingetorix]

The receipt for Registered Mail indicates that domestic insurance up to $25,000 is included. When I sent my watch in, the post office charged me nearly $25 for insurance.

What was your experience?

[Thevenin]

This is great. Thanks for sharing Mike!

Hope everything goes well for you

[kilyung]

Total cost to ship Registered Mail was $29.97. Make sure they tamper-proof stamp around the box wherever you taped the package. I've heard of RSC refusing packages that didn't appear to have the tamper-proof stamps. If they ask what's inside, please don't say "Rolex" or "watch"! Politely say it's none of their business or simply tell them that it's sensitive timing equipment. Shipping SHOULD take 3 days. I usually call after 4 days to confirm receipt.

[lja1821]

Originally Posted by vercingetorix

The receipt for Registered Mail indicates that domestic insurance up to $25,000 is included. When I sent my watch in, the post office charged me nearly $25 for insurance.

What was your experience?

The same situation happened to me, i just called rolex and they said they would reimberse any postage. So i paid and shipped it, after they called and said they recived it and will be inspecting the watch i received a check from rolex for postage. Now im just waiting to hear back about their findings... 😤

[mldaytona]

Thanks for the very comprehensive 'how to', Mike. Really informational.

[mrbill2mrbill2]

Very nice how to do thread.

Should be a sticky.

Will help many.

[Outrlimit]

Originally Posted by mrbill2mrbill2

Very nice how to do thread.

Should be a sticky.

Will help many.

I agree. This one comes up often and Mike does a great job illustrating the process.

[Mickey®]

WOW thanks but that is an ordeal....
I will probably schedule mine with a trip to NYC after seeing that!@

[kilyung]

Got a notice from USPS (when tracking you can ask for email notification with any updates) that the watch was delivered this morning. No contact from the RSC yet. I'll call tomorrow to confirm receipt and get a status update.

[ec51]

Thanks for posting this!

[Matt93]

Awesome thread thanks for posting

[Bigbadbns]

What an easy after service experience Rolex provided for their customers.

Great write up Mike. Thank you. Another vote to make this thread a sticky!

[RADMD3]

Excellent thread! Thanks for all the detailed info and pics.

[kilyung]

Took RSC only 5 days to assess the watch and respond. They sent me an email and followed up with a phone call. They're proceeding with a full service under warranty. Estimated to be completed in 3 weeks.

From: [email protected]
Date: February 13, 2013, 9:44:05 AM MST
To: Mr. Mike
Subject: Service Confirmation #


Dear Mr. Mike,

Please find attached confirmation of the service that will be performed.

If you have any questions, please call us at (214) 871-0500.

Sincerely,
Rolex Watch USA, Inc.
Customer Service Division (TX)

[connorperson]

this is a great thread

i thank you for taking the time to document your experience

[themast]

Originally Posted by kilyung

Took RSC only 5 days to assess the watch and respond. They sent me an email and followed up with a phone call. They're proceeding with a full service under warranty. Estimated to be completed in 3 weeks.

Mike, on the paper it says "case and bracelet scratched" while from the pictures it looks in excellent conditions (most stickers are still on!).
Are your pictures from archive or is RSC being super scrupulous on the assessment?

[kilyung]

Originally Posted by themast

Mike, on the paper it says "case and bracelet scratched" while from the pictures it looks in excellent conditions (most stickers are still on!).
Are your pictures from archive or is RSC being super scrupulous on the assessment?

Oh the watch pics with stickers was when new. I didn't post recent pics... It's pretty well loved now.

[Chaching]

Nice thread Mike!!

[dpkong]

Originally Posted by kilyung

Total cost to ship Registered Mail was $29.97. Make sure they tamper-proof stamp around the box wherever you taped the package. I've heard of RSC refusing packages that didn't appear to have the tamper-proof stamps. If they ask what's inside, please don't say "Rolex" or "watch"! Politely say it's none of their business or simply tell them that it's sensitive timing equipment. Shipping SHOULD take 3 days. I usually call after 4 days to confirm receipt.

Won't the destination address already give an indication that the contents would be a Rolex watch?

[alexlt730512]

thanks for sharing

[kilyung]

Originally Posted by dpkong

Won't the destination address already give an indication that the contents would be a Rolex watch?

It's labeled "R.U.S.A." so it's innocuous. I doubt most people have the RSC address memorized. Never write Rolex anywhere on the box or on the Registered Mail slip.