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kilyung · 30 January 2013, 07:47 AM

So I've got to send in a watch to the RSC for warranty service and I thought it might be educational for those who haven't gone through the process to log the steps as they happen.

So the victim is a D serial TT 179161 still under warranty.

It is behaving very badly... note the very low amplitude.

Jan 29,2013
I called the Dallas Rolex Service Center at 1-214-871-0500 (your RSC may differ). I asked to be transferred to Customer Service. When CS got on the line, I gave them my name and explained that I had a watch requiring service under warranty and could they please send me a packaging kit to ship my watch to Dallas. They asked for my address and promised to send it ASAP. Now I just have to wait for the packaging kit to arrive. More pics and steps to follow as they happen!

tifosi · 30 January 2013, 08:00 AM

Lagunatic · 30 January 2013, 08:10 AM

My Sub is running -3 seconds every 24 hours. Should i send it in or leave it alone ?

David cote · 30 January 2013, 08:12 AM

Yup! Right to a T Mike! I think last I recall! When you receive your kit, it must follow every detail. They will reject if you use different paper or tape!! They are very specific on the detail with the kit!! Just FYI!!

FeelingTheBlues · 30 January 2013, 08:17 AM

Looking forward to reading the updates Mike, thank you for taking the time to write this thread!

Quote:

Originally Posted by Lagunatic

My Sub is running -3 seconds every 24 hours. Should i send it in or leave it alone ?

-3 seconds a day is still within COSC specifications Ron. However, if you want it to be more accurate you can always have it regulated by a watchmaker (pretty much anybody can do that).

S52 · 30 January 2013, 08:19 AM

Quote:

Originally Posted by Lagunatic

My Sub is running -3 seconds every 24 hours. Should i send it in or leave it alone ?

-4/+6 is the COSC spec which your Sub is well within... I certainly wouldn't want to be without my watch/ risk losing it in the mail, or pay the RSC over -3 seconds a day... YMMV

kilyung · 30 January 2013, 08:20 AM

Quote:

Originally Posted by FeelingTheBlues

Looking forward to reading the updates Mike, thank you for taking the time to write this thread!

-3 seconds a day is still within COSC specifications Ron. However, if you want it to be more accurate you can always have it regulated by a watchmaker (pretty much anybody can do that).

Carl's right. It's just adjusting the microstella screws on the balance wheel. Even Carl can do it.

FeelingTheBlues · 30 January 2013, 08:22 AM

Quote:

Originally Posted by kilyung

Carl's right. It's just adjusting the microstella screws on the balance wheel. Even Carl can do it.

...No, I can't!

walds11 · 30 January 2013, 08:44 AM

You don't have to wait for the packaging kit. The RSC will email you the instructions with a form attached that you send along with the package. I have the special brown paper tape and boxes at home anyway. Good luck. I might be sending my Sub-C in for warranty work. It's been running fast. I need to get a better grip on the timing before deciding what to do.

kilyung · 30 January 2013, 08:52 AM

Quote:

Originally Posted by walds11

You don't have to wait for the packaging kit. The RSC will email you the instructions with a form attached that you send along with the package. I have the special brown paper tape and boxes at home anyway. Good luck. I might be sending my Sub-C in for warranty work. It's been running fast. I need to get a better grip on the timing before deciding what to do.

Yes that's how I usually send it as well but I wanted to do it this way for illustration purposes for this thread.

dssxxxx · 30 January 2013, 08:57 AM

The few times I have had any of mine serviced, I just dropped at the Jewelers and left. I don't even get any paperwork/receipts anymore. It helps when you support your local businesses. I think I put all his kids through college.

mjclark32 · 30 January 2013, 09:03 AM

Nice, I probably wouldn't have thought about calling

Frosty · 30 January 2013, 09:12 AM

sampelligrino · 30 January 2013, 09:14 AM

Thanks for posting this! I'll be following closely as I have decided to service my 16710 and I'm sure it will need an overhaul at my local RSC (BH I'm assuming from Hawaii).

tudorluv · 30 January 2013, 09:14 AM

sharp datejust - thanks for the sound advice!

walds11 · 30 January 2013, 09:22 AM

Cool. It will make a nice diary

Quote:

Originally Posted by kilyung

Yes that's how I usually send it as well but I wanted to do it this way for illustration purposes for this thread.

crowncollection · 30 January 2013, 10:18 AM

Quote:

Originally Posted by Lagunatic

My Sub is running -3 seconds every 24 hours. Should i send it in or leave it alone ?

you are in in cosc specs, your watch is fine and in the grand scheme of things incredibly accurate for a automatic watch.

keep us informed Mike

SUBversive · 30 January 2013, 10:44 AM

I had my ad ship it for me. But appreciate this lesson as it unfolds......

Meantime I will be looking at my watch wondering what the amplitude is?

What's the frequency Kenneth?

Watchdog · 30 January 2013, 10:50 AM

Quote:

Originally Posted by Lagunatic

My Sub is running -3 seconds every 24 hours. Should i send it in or leave it alone ?

Leave it alone.

mrlongisland · 30 January 2013, 02:20 PM

Mike -

Thank you for taking the time to write this post. This will be very valuable to the forum.

P

Hairdude1 · 30 January 2013, 02:29 PM

This will be a great tutorial!

vette boy 52 · 30 January 2013, 09:01 PM

Ok guys and gals, my LV back from a RSC in Oct. was running 5.75 sec/day fast just within COSC is now at 6.8 sec/day and she is going back for a regulation. I know, I know i'm an_l. But I know full well they can be regulated to +- 2 sec/day very easily and I paid good money for the overhaul.

Cesium133 · 30 January 2013, 10:34 PM

Quote:

Originally Posted by SUBversive

What's the frequency Kenneth?

Now this song is stuck in my head!

GarageBMW · 30 January 2013, 10:49 PM

Thanks Mike,

Again, a thread with sound advices.

SUBversive · 30 January 2013, 10:51 PM

Quote:

Originally Posted by Cesium133

Now this song is stuck in my head!

Same goes for Dan rather

Looking forward to more on this RSC event

kilyung · 5 February 2013, 02:44 AM

Got the packaging kit from Rolex last week. Shipped very quickly by RUSA. The kit itself is very well thought out and instructions are simple to follow.

Box as shipped

Actual shipping box inside

Contents - spongy protector, wrist sizing tape, 4x brown paper tape, instructions, USPS Registered Mail form

Instructions are self explanatory and very detailed

PLEASE DO NOT QUOTE WHEN RESPONDING

kilyung · 5 February 2013, 02:54 AM

Detach and fill out the service request form found in the instructions. Forgot to snap a pic of it but it requires some basic info:
Name
Address
Phone number
Email
Explanation of requested service
Timing info (must know +/- s/d)
Special instructions or questions
Type of service (warranty/paid)

Next put your watch in the protective packaging foam

Place the warranty (if warranted

) and Request form on top of the watch. PHOTOCOPY your warranty before shipping your original!

Extend the sealing flaps on the box, close, and seal with sponge/water

I find the seals never close well

Use three of the supplied paper tapes to properly seal the box

Fill in the declared value (do not get added insurance!) and the to/from addresses

Next stop... the Post!

FeelingTheBlues · 5 February 2013, 02:56 AM

Great update Mike!

z32turbo · 5 February 2013, 02:57 AM

Excellent thread Mike. Very well documented with photos that makes it very easy for everyone to understand.

Well done Sir!!!!

z32turbo · 5 February 2013, 02:57 AM

Quote:

Originally Posted by kilyung

Carl's right. It's just adjusting the microstella screws on the balance wheel. Even Carl can do it.

30 January 2013, 07:47 AM	#1
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Sending a Rolex to RSC So I've got to send in a watch to the RSC for warranty service and I thought it might be educational for those who haven't gone through the process to log the steps as they happen. So the victim is a D serial TT 179161 still under warranty. It is behaving very badly... note the very low amplitude. Jan 29,2013 I called the Dallas Rolex Service Center at 1-214-871-0500 (your RSC may differ). I asked to be transferred to Customer Service. When CS got on the line, I gave them my name and explained that I had a watch requiring service under warranty and could they please send me a packaging kit to ship my watch to Dallas. They asked for my address and promised to send it ASAP. Now I just have to wait for the packaging kit to arrive. More pics and steps to follow as they happen!

30 January 2013, 08:00 AM	#2
tifosi "TRF" Member Join Date: Feb 2009 Real Name: Russ Location: Southern NJ Posts: 5,760	__________________ Russ

30 January 2013, 08:44 AM	#9
walds11 "TRF" Member Join Date: Jul 2005 Real Name: Adam Location: Philly ‘burbs Posts: 5,660	You don't have to wait for the packaging kit. The RSC will email you the instructions with a form attached that you send along with the package. I have the special brown paper tape and boxes at home anyway. Good luck. I might be sending my Sub-C in for warranty work. It's been running fast. I need to get a better grip on the timing before deciding what to do. __________________ Adam

30 January 2013, 09:03 AM	#12
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	Nice, I probably wouldn't have thought about calling __________________

5 February 2013, 02:44 AM	#26
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Update Got the packaging kit from Rolex last week. Shipped very quickly by RUSA. The kit itself is very well thought out and instructions are simple to follow. Box as shipped Actual shipping box inside Contents - spongy protector, wrist sizing tape, 4x brown paper tape, instructions, USPS Registered Mail form Instructions are self explanatory and very detailed PLEASE DO NOT QUOTE WHEN RESPONDING

30 January 2013, 08:10 AM	#3
Lagunatic Banned Join Date: Apr 2010 Real Name: Ron Location: Laguna Niguel, Ca Watch: Rolex 116613LN Posts: 1,724	My Sub is running -3 seconds every 24 hours. Should i send it in or leave it alone ?

30 January 2013, 08:12 AM	#4
David cote 2024 Pledge Member Join Date: Mar 2012 Real Name: David Cote Location: 603/Boston 617 Watch: Watches etc Posts: 2,322	Yup! Right to a T Mike! I think last I recall! When you receive your kit, it must follow every detail. They will reject if you use different paper or tape!! They are very specific on the detail with the kit!! Just FYI!!

30 January 2013, 08:57 AM	#11
dssxxxx "TRF" Member Join Date: Dec 2006 Location: NJ & FL Posts: 168	The few times I have had any of mine serviced, I just dropped at the Jewelers and left. I don't even get any paperwork/receipts anymore. It helps when you support your local businesses. I think I put all his kids through college.

30 January 2013, 09:12 AM	#13
Frosty 2024 SubLV41 Pledge Member Join Date: May 2009 Real Name: Larry Location: So Cal Watch: Rolex GMT 1675 Posts: 5,087

30 January 2013, 09:14 AM	#14
sampelligrino "TRF" Member Join Date: Sep 2012 Location: USA Posts: 1,207	Thanks for posting this! I'll be following closely as I have decided to service my 16710 and I'm sure it will need an overhaul at my local RSC (BH I'm assuming from Hawaii).

30 January 2013, 09:14 AM	#15
tudorluv "TRF" Member Join Date: Dec 2012 Real Name: Erich Location: -5 Posts: 742	sharp datejust - thanks for the sound advice!

30 January 2013, 10:44 AM	#18
SUBversive Banned Join Date: May 2011 Location: ri Watch: Sun Dial Posts: 14,346	I had my ad ship it for me. But appreciate this lesson as it unfolds...... Meantime I will be looking at my watch wondering what the amplitude is? What's the frequency Kenneth?

30 January 2013, 02:20 PM	#20
mrlongisland "TRF" Member Join Date: Feb 2012 Location: New York Posts: 201	Mike - Thank you for taking the time to write this post. This will be very valuable to the forum. P

30 January 2013, 02:29 PM	#21
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	This will be a great tutorial!

30 January 2013, 09:01 PM	#22
vette boy 52 "TRF" Member Join Date: Oct 2008 Real Name: Jeff Location: Katy, TX Watch: GMT II-c TT Posts: 773	Ok guys and gals, my LV back from a RSC in Oct. was running 5.75 sec/day fast just within COSC is now at 6.8 sec/day and she is going back for a regulation. I know, I know i'm an_l. But I know full well they can be regulated to +- 2 sec/day very easily and I paid good money for the overhaul.

30 January 2013, 10:49 PM	#24
GarageBMW "TRF" Member Join Date: Jul 2012 Real Name: Third Degree Location: Glenfinnan Watch: the step Posts: 1,896	Thanks Mike, Again, a thread with sound advices.

5 February 2013, 02:54 AM	#27
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Packing your watch Detach and fill out the service request form found in the instructions. Forgot to snap a pic of it but it requires some basic info: Name Address Phone number Email Explanation of requested service Timing info (must know +/- s/d) Special instructions or questions Type of service (warranty/paid) Next put your watch in the protective packaging foam Place the warranty (if warranted ) and Request form on top of the watch. PHOTOCOPY your warranty before shipping your original! Extend the sealing flaps on the box, close, and seal with sponge/water I find the seals never close well Use three of the supplied paper tapes to properly seal the box Fill in the declared value (do not get added insurance!) and the to/from addresses Next stop... the Post!

5 February 2013, 02:56 AM	#28
FeelingTheBlues "TRF" Member Join Date: Sep 2011 Real Name: Carl Location: Always moving Watch: If you wish... Posts: 22,039	Great update Mike! __________________ Mon corps c'est un pays en guerre sur l'point d'finir, Le général de l'armée de terre s'attend au pire, J'ai faim, j'ai frette, je suis trop faible pour me lever debout, On va hisser le drapeau blanc un point c'est tout. - André Fortin

5 February 2013, 02:57 AM	#29
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	Excellent thread Mike. Very well documented with photos that makes it very easy for everyone to understand. Well done Sir!!!! __________________ Instagram @z32turbo

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